Login Failed: You can only use Spotify abroad for 14 days, but I have moved country

[Amyf02]

Hi all,

I registered for a free Spotify account in UK and have since moved to France.

I am no longer able to login to my account - I get the following message 'Login Failed: you can only use Spotify abroad for 14 days'.

My account notes that I am in France but I still am unable to login.

I have updated my devices to France and that hasn't worked. Finally, I registered for a free Spotify Premium trial to include my french card details, but I am still unable to log on.

This is incredibly frustrating, I would appreciate if anyone has suggestions as to how I can log back into my account.

Thanks,

Amy

[ErikG]

Hi.

Have you updated your account information here:
https://www.spotify.com/account/overview/

[Amyf02]

Hello - yup, I did. It's listed as France, no longer the U.K.

[ErikG]

Does the problem persist?
If it does you can follow the steps here to update your payment information:
https://support.spotify.com/account_payment_help/account_settings/how-can-i-change-my-country-settin...