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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83337 Views

29 replies

0 likes

  • 83337 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104313 Views

10 replies

3 likes

Account
Login
  • 104313 Views
  • 10 replies
  • 3 likes

Premium for Family: Main account registered in one country but now resides in another with wife

Hi, I am a premium user with the account registered in the Philippines, and currently on vacation in the Philippines for a few weeks. However, I am currently working in Indonesia with my wife, and recently tried to get her access to my newly activate...

Newbie

Hi,   I am a premium user with the account registered in the Philippines, and currently on vacation in the Philippines for a few weeks.   However, I am currently working in Indonesia wi...

231 Views

0 replies

0 likes

Account
Premium
Subscription
  • 231 Views
  • 0 replies
  • 0 likes

Paid for premium, but it doesn't work

I bought spotify premium on an offer (3 months for 9 dkk), but when I log onto spotify it's not premium and there are adds like when you don't have premium. Does anyone know how to fix it?

Newbie

I bought spotify premium on an offer (3 months for 9 dkk), but when I log onto spotify it's not premium and there are adds like when you don't have premium. Does anyone know how to fix it?

MartinStoichkov

Community Legend

295 Views

1 replies

0 likes

Premium
  • 295 Views
  • 1 replies
  • 0 likes

Locating a known playlist seems to not be possible unless I search for the playlist creator

I have created Forbiddenfruitz playlists but I am unable to ask my friends to search for these playlists unless they locate me specifically first, they are unable to locate these playlists. There are 5 or so at the moment each with 50 songs in.Please...

Casual Listener

I have created Forbiddenfruitz playlists but I am unable to ask my friends to search for these playlists unless they locate me specifically first, they are unable to locate these playlists. There are...

178 Views

0 replies

0 likes

Other
  • 178 Views
  • 0 replies
  • 0 likes

Asking me to go Premium

I log into web version or through spotify app on the mac and get a request and link to upgrade to Premium... I am already a Premium account holder...Anyideas please?

Casual Listener

I log into web version or through spotify app on the mac and get a request and link to upgrade to Premium... I am already a Premium account holder... Anyideas please?

199 Views

0 replies

0 likes

  • 199 Views
  • 0 replies
  • 0 likes

[Spoitify-Family] Linked a subaccount to the facebook of main account - cannot get back

Hello, I have a Spotify-Family Abonnement which was using my Facebook login. When I linked a sub-account of that family abo with the very same facebook it blocked my old main account. Is there a way to seperate them again? Thank you very much for you...

Casual Listener

Hello,   I have a Spotify-Family Abonnement which was using my Facebook login. When I linked a sub-account of that family abo with the very same facebook it blocked my old main account. Is the...

Maxim

Spotify Star

495 Views

3 replies

0 likes

  • 495 Views
  • 3 replies
  • 0 likes

Premium promo

I think some people have same experience as mine. I've never used a premium account or subscribed. But when I want to have a premium offer IDR 19.990 for 3 months, I have to pay IDR 49.990 for 1 month. I've tried to see all payment methods and all of...

Newbie

I think some people have same experience as mine. I've never used a premium account or subscribed. But when I want to have a premium offer IDR 19.990 for 3 months, I have to pay IDR 49.990 for 1 mont...

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
  • 0 likes

Premium offer

so i saw this premium offer for 0,99 euro for 3 months, clicked on it, asked me to pay 10 euro for 1 month, paid as I thought it is a one time thing, but now my subscription will end in january 28th... and it says I cant use the 0,99 euro offer becau...

Casual Listener

so i saw this premium offer for 0,99 euro for 3 months, clicked on it, asked me to pay 10 euro for 1 month, paid as I thought it is a one time thing, but now my subscription will end in january 28th....

acidspades

Casual Listener

338 Views

2 replies

0 likes

  • 338 Views
  • 2 replies
  • 0 likes

Problema com dispositivos

Alguém está usando meu Spotify e já mudei a senha várias vezes e acho que não saiu do celular da pessoa, como posso fazer para retirar esses dispositivos ?

Newbie

Alguém está usando meu Spotify e já mudei a senha várias vezes e acho que não saiu do celular da pessoa, como posso fazer para retirar esses dispositivos ?

Bittencourt

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 3 Months Promo

Hello, I just wanted to ask a question. Do I get 6 months spotify premium if I buy the 3 months promo twice?

Newbie

Hello, I just wanted to ask a question. Do I get 6 months spotify premium if I buy the 3 months promo twice?

Maxim

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Added to spotify family, still charged separately

Hi!After a few months of using my premium account, i've accepted an invitation from my brother to spotify family (he's the owner of the card that's charged for spotify family) and I'm still charged for my premium account. Joined the family account on...

Casual Listener

Hi! After a few months of using my premium account, i've accepted an invitation from my brother to spotify family (he's the owner of the card that's charged for spotify family) and I'm still charged...

Maxim

Spotify Star

400 Views

3 replies

0 likes

  • 400 Views
  • 3 replies
  • 0 likes

Transition from single Premium to Family

Hi- User of Premium single account with other two family members in same household. How can I start a Family subscription ? - Do I have to cancel the single first ? Thanks, Leo.

Casual Listener

Hi- User of Premium single account with other two family members in same household. How can I start a Family subscription ? - Do I have to cancel the single first ?   Thanks, Leo.

Maxim

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

3 months Premium Account promotion

Hello, I'd like to take advantage of 3 months Premium Account promotion for 19,99 PLN which is displaying in my Spotify Desktop player. When I click the banner I'm redirected to web page with similar banner, I click on it and I'm on payment choice pa...

Regular

Hello,   I'd like to take advantage of 3 months Premium Account promotion for 19,99 PLN which is displaying in my Spotify Desktop player. When I click the banner I'm redirected to web page wit...

Maxim

Spotify Star

366 Views

1 replies

0 likes

Premium
Subscription
  • 366 Views
  • 1 replies
  • 0 likes

Use gift Premium code for Family Premium?

A friend gave me 6 months of premium with a code, but I want to get family premium. How can I use my gift code to upgrade ot family premium?

Newbie

A friend gave me 6 months of premium with a code, but I want to get family premium. How can I use my gift code to upgrade ot family premium?

Maxim

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Student in Germany can't get "Student Premium Germany" while being abroad?!

Hi everybody.I'm on a longer journey through New Zealand. I tried to change from "Spotify for free" to "Spotify Premium Students Germany 4,99€" while on my trip. But it turns out I cannot do it. Can.anybody help?!Thirsty for some good music but nothi...

Newbie

Hi everybody. I'm on a longer journey through New Zealand. I tried to change from "Spotify for free" to "Spotify Premium Students Germany 4,99€" while on my trip. But it turns out I cannot do it. Ca...

Maxim

Spotify Star

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

accumulate a gift card with the premium discovery formula

Hi,may I accumulate a gift card (30 euros, 3 months) with the premium discovery formula (3 months, 1 euro) , to get 6 months prepaid? Or should I wait the end of the last one to use the first one ? Txs Lionel

Newbie

Hi, may I accumulate a gift card (30 euros, 3 months) with the premium discovery formula  (3 months, 1 euro) , to get 6 months prepaid? Or should I wait the end of the last one to use the ...

Maxim

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Year in Review 2016

I'd like to start by saying I've seen the solution provided on other inquiries letting people know why they may not have received a year in review email. However, I seem to meet all the criteria for having received one and still didn't (even though I...

Casual Listener

I'd like to start by saying I've seen the solution provided on other inquiries letting people know why they may not have received a year in review email. However, I seem to meet all the criteria for ...

coleduprie1

Visitor

6654 Views

5 replies

11 likes

Account
Other
  • 6654 Views
  • 5 replies
  • 11 likes

Spotify Premium Offer 3 months €0.99

There was an offer for Spotify Premium; you only had to pay €0.99 for three months. Great deal dont you think? Except that, when i was handeling the deal, i HAD to pay €9.99 for only one month (it said so AFTER the payment), there was no way for me t...

Casual Listener

There was an offer for Spotify Premium; you only had to pay €0.99 for three months. Great deal dont you think? Except that, when i was handeling the deal, i HAD to pay €9.99 for only one month (it sa...

Maxim

Spotify Star

1042 Views

3 replies

0 likes

  • 1042 Views
  • 3 replies
  • 0 likes

Never got an email after 12 months of student subscription

I never knew about about getting an email after 12 months and even then I never received one. I have been getting charged full even though I've been a student since 2012. Spotify fix this please, you have been charging more than what was agreed. I ne...

Newbie

I never knew about about getting an email after 12 months and even then I never received one. I have been getting charged full even though I've been a student since 2012. Spotify fix this please, you...

Maxim

Spotify Star

276 Views

1 replies

0 likes

Account
  • 276 Views
  • 1 replies
  • 0 likes

Premium account

If my card got frozen and I got a new one but I don't want to start paying till I got all these gifts for people can I just restart the premium account later?

Newbie

If my card got frozen and I got a new one but I don't want to start paying till I got all these gifts for people can I just restart the premium account later?

Maxim

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Facebook log in for premium family can't find log in details

Help please ! I am stuck. This is what I didOn Spotify site I clicked add premium family and put in my credit card details, I then was given the option of joining through my Facebook account. I did get a page up with links I could send to family. I s...

Newbie

Help please ! I am stuck. This is what I did On Spotify site I clicked add premium family and put in my credit card details, I then was given the option of joining through my Facebook account. I did...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes