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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

288232 Views

529 replies

34 likes

Account
Free
  • 288232 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13651 Views

6 replies

11 likes

Security
  • 13651 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540730 Views

990 replies

114 likes

Account
  • 540730 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129628 Views

74 replies

12 likes

Account
Login
Premium
  • 129628 Views
  • 74 replies
  • 12 likes

Premium account charge

according to the Spotify offer, it was supposed that I charge $0.99 for 3 months but the payment was $11.9. can someone explain why it happened?

Casual Listener

according to the Spotify offer, it was supposed that I charge $0.99 for 3 months but the payment was $11.9. can someone explain why it happened?  

Maxim

Spotify Star

244 Views

3 replies

0 likes

  • 244 Views
  • 3 replies
  • 0 likes

Try for 99ct per month, but charged 9,99 straight away?

I've signed up for an offer, €0,99 for 3 months, €9,99 thereafter. But I have been charged €9,99 straight away. What's the plan here? Not well explained anyways.

Regular

I've signed up for an offer, €0,99 for 3 months, €9,99 thereafter. But I have been charged €9,99 straight away. What's the plan here? Not well explained anyways. 

Maxim

Spotify Star

355 Views

5 replies

0 likes

Subscription
  • 355 Views
  • 5 replies
  • 0 likes

Wrong email

I have been invited for premium family but it was sent to my other email address, can I still get to this account with that email if I accept?

Visitor

I have been invited for premium family but it was sent to my other email address, can I still get to this account with that email if I accept?

122 Views

0 replies

0 likes

  • 122 Views
  • 0 replies
  • 0 likes

Where is the $9.99 a month payment option?

I am trying to renew my account with my new card but I cannot find the $9.99 a month plan for premium. I dont want to do the family plan and I am no longer a student, and I cannot pay for a years worth in one whole payment! This is very frustating

Visitor

I am trying to renew my account with my new card but I cannot find the $9.99 a month plan for premium. I dont want to do the family plan and I am no longer a student, and I cannot pay for a years wor...

3026 Views

0 replies

0 likes

  • 3026 Views
  • 0 replies
  • 0 likes

Spotify web player window lags when displaying current song

I am playing songs from https://play.spotify.com/collection/songs on Spotify web player.There is a lag of 1 song on the disply while actual song starts.This issue is reoccuring since past few weeks.Please let me know when you fix it.Check the website...

Newbie

I am playing songs from  https://play.spotify.com/collection/songs on Spotify web player. There is a lag of 1 song on the disply while actual song starts. This issue is reoccuring since p...

124 Views

0 replies

0 likes

Other
  • 124 Views
  • 0 replies
  • 0 likes

3 aylık 0.99 tl ios uygulama reklamı

ios telefonumda çıkan reklama tıklayarak tekliften faydalanmak istedim ancak teklif beni 7 günlük ücretsiz deneme seçeneğine götürdü ve şu anda teklifi kabul edip premium üyeliği edinemiyorum. reklama tıklayarak ulaşın denmesine rağmen tıklama beni p...

Newbie

ios telefonumda çıkan reklama tıklayarak tekliften faydalanmak istedim ancak teklif beni 7 günlük ücretsiz deneme seçeneğine götürdü ve şu anda teklifi kabul edip premium üyeliği edinemiyorum. reklam...

151 Views

0 replies

0 likes

  • 151 Views
  • 0 replies
  • 0 likes

Why no options for people who want to get rid of ads but only occasionally listen to music?

Why are there no options for people who only occasionally listen to music but want to get rid of those incredibly annoying double-volume ads? Where is the limited-usage ad-free option? I'm already paying $9 for Netflix which I only very occasionally ...

Casual Listener

Why are there no options for people who only occasionally listen to music but want to get rid of those incredibly annoying double-volume ads? Where is the limited-usage ad-free option?   I'm a...

161 Views

0 replies

0 likes

Subscription
  • 161 Views
  • 0 replies
  • 0 likes

Superuser Contribution Someone hacked my account

Hi, the email and password is changed on my account. How do I get it back? I can still login via facebook but it's annoying when this other guy logged in aswell and playing interrupting my music

Casual Listener

Hi, the email and password is changed on my account. How do I get it back? I can still login via facebook but it's annoying when this other guy logged in aswell and playing interrupting my music

jnt1

Casual Listener

224 Views

2 replies

0 likes

  • 224 Views
  • 2 replies
  • 0 likes

premium

I purchased the premium deal today since it was the last day for the 3 months for 99 cents, but I wanted to know will the month of December count since i just purchased it today?

Newbie

I purchased the premium deal today since it was the last day for the 3 months for 99 cents, but I wanted to know will the month of December count since i just purchased it today?

MARQUOS

Casual Listener

410 Views

9 replies

0 likes

Account
Other
Premium
  • 410 Views
  • 9 replies
  • 0 likes

Premium

Signed up for pemium and was not getting. Then 7 day free trial came up and in my fustration i accepted. Now even though i paid for premium for 3 months my prescription now says for 7 days

Newbie

Signed up for pemium and was not getting. Then 7 day free trial came up and in my fustration i accepted. Now even though i paid for premium for 3 months my prescription now says for 7 days

KatesHere

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

I'm paying for premium but it says free.

I subscribed to premium today but it's still saying free and there for won't let me download. Please help! I want my money's worth!

Newbie

I subscribed to premium today but it's still saying free and there for won't let me download. Please help! I want my money's worth!

KatesHere

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Payment system is confusing

Hi all, So I just signed up for 30 days free and before I hit the button it says:"If you don't cancel your subscription before the trial ends on January 31, 2017, you agree that you will automatically be charged the subscription fee every month until...

Newbie

Hi all,   So I just signed up for 30 days free and before I hit the button it says: "If you don't cancel your subscription before the trial ends on January 31, 2017, you agree that you will a...

KatesHere

Community Legend

305 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Wrong e-mail adress in Facebook

Hey there Community,I have the following problem the e-mail adress wich my Facebook acc was registerd to is an old e-mail adress I lost the PW for. Now I bought Spotify premium with my FB linked acc with this E-mail adress and now I can't open the e-...

Newbie

Hey there Community, I have the following problem the e-mail adress wich my Facebook acc was registerd to is an old e-mail adress I lost the PW for. Now I bought Spotify premium with my FB linked ac...

149 Views

0 replies

0 likes

  • 149 Views
  • 0 replies
  • 0 likes

3 Months for $9.99 Offer, but Still Being Charged Next Month?

Hello, I recently clicked on this banner in my spotify client and entered in my payment info and my card was chargedHowever, I went to check my subscriptions where it stated that my subscription would automatically renew 6/29/2016 (a month from today...

Casual Listener

Hello, I recently clicked on this banner in my spotify client and entered in my payment info and my card was charged However, I went to check my subscriptions where it stated that my subscription wo...

KatesHere

Community Legend

4415 Views

33 replies

0 likes

Account
Premium
Subscription
  • 4415 Views
  • 33 replies
  • 0 likes

Half my Starred Playlist has disappeared

Hi Ive been building up my starred playlist for a good few years now and i looked this morning and half of it had disappeared and i have no idea what was on it or anything is there anything you can do to retrieve it? thanks Anna (icedgems)

Casual Listener

Hi   Ive been building up my starred playlist for a good few years now and i looked this morning and half of it had disappeared and i have no idea what was on it or anything   is there ...

user5180

Newbie

369 Views

3 replies

1 likes

  • 369 Views
  • 3 replies
  • 1 likes

Spotify Disabled

My Spotify was disabled because I accidentally cancelled my premium. How do I get my account back?

Casual Listener

My Spotify was disabled because I accidentally cancelled my premium. How do I get my account back?  

Bittencourt

Spotify Star

327 Views

3 replies

0 likes

  • 327 Views
  • 3 replies
  • 0 likes

Account being used somewhere else?

I keep getting a notification while using my Premium account (over the last week or so) that says it is being used somewhere else and my music gets paused. I've reset my password, removed all devices several times and it keeps happening. Saw that thi...

Casual Listener

I keep getting a notification while using my Premium account (over the last week or so) that says it is being used somewhere else and my music gets paused. I've reset my password, removed all devices...

Bittencourt

Spotify Star

252 Views

3 replies

0 likes

Account
Premium
  • 252 Views
  • 3 replies
  • 0 likes

3 Months for 9.99 EUR

Spotify had an offer until the 1th of January: 3 months for 9.99 EUR.So yesterday, 31 december 2016, I bought Spotify Premimum with the offer, but Spotify says my subcription will end in 1 month? So not 3 months??

Casual Listener

Spotify had an offer until the 1th of January: 3 months for 9.99 EUR. So yesterday, 31 december 2016, I bought Spotify Premimum with the offer, but Spotify says my subcription will end in 1 month? S...

user-removed

Not applicable

1728 Views

7 replies

0 likes

Account
Premium
Subscription
  • 1728 Views
  • 7 replies
  • 0 likes

[Family] Allow Family Members with a different Address

Hello my phone uses the family account and my PC uses my own subscription. Each device have different playlists how can i combine them both? I guess I have two different spotify accounts i need to combine them.

Newbie

Hello my phone uses the family account and my PC uses my own subscription. Each device have different playlists how can i combine them both? I guess I have two different spotify accounts i need to co...

135 Views

0 replies

0 likes

  • 135 Views
  • 0 replies
  • 0 likes

I was charged twice on my debit card and my account is still on pause

My account is still on paused after i paid my funds and charged my card 4.99 2 times can i get some help please. Thank you

Newbie

My account is still on paused after i paid my funds and charged my card 4.99 2 times can i get some help please. Thank you

118 Views

0 replies

0 likes

  • 118 Views
  • 0 replies
  • 0 likes