Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 322 Views
  • 0 replies
  • 6 likes
  • Security
  • 322 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436659 Views
  • 971 replies
  • 108 likes
  • Account
  • 436659 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194140 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194140 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106422 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106422 Views
  • 70 replies
  • 11 likes

Monthly Payment

I am considering getting Spotify Premium for the promotional 0.99 per month. Does a "month" run from the date of subscription (i.e. today, December 24) until the next and same number date of the next month (i.e. January 24) or will I be charged on Ja...

  • Casual Listener
  • I am considering getting Spotify Premium for the promotional 0.99 per month.  Does a "month" run from the date of subscription (i.e. today, December 24) until the next and same number date of th...
  • Bittencourt
  • Spotify Star
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Contratei premium mas continuo Free

Ontem contratei o premium e nenhuma alteracao na minha conta, ja recebi o aviso e cobranca no meu cartao. Ja verifiquei a possivel duplicidade de perfil, nao procede, ja desconectei e conectei novamente, sem sucesso. Quando fiz a tentativa de contrat...

  • Newbie
  • Ontem contratei o premium e nenhuma alteracao na minha conta, ja recebi o aviso e cobranca no meu cartao. Ja verifiquei a possivel duplicidade de perfil, nao procede, ja desconectei e conectei novame...
  • Bittencourt
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 240 Views
  • 1 replies
  • 0 likes

Spotify Some Downloaded Songs wont play ?!

hi, some of my songs wont play in offline mod.i have about 100 songs in a playlist that i donwloaded to my phone. but some songs (2-3) wont play. it does not start playing it stays at 00:00, i can solve the problem when i download the playlist again ...

  • Newbie
  • hi,  some of my songs wont play in offline mod. i have about 100 songs in a playlist that i donwloaded to my phone. but some songs (2-3) wont play. it does not start playing it stays at 00:00,...
  • 431 Views
  • 0 replies
  • 0 likes
  • Premium
  • 431 Views
  • 0 replies
  • 0 likes

Solved!! Do sales apply to gifts?

I saw an ad that spotify is currently only $10 for 3 months, so I thought it would be a great gift for a friend of mine who likes music. When I go to the gift page though, it says 3 months is $30. Do sales not apply to gifts?

  • Casual Listener
  • I saw an ad that spotify is currently only $10 for 3 months, so I thought it would be a great gift for a friend of mine who likes music.   When I go to the gift page though, it says 3 months i...
  • Maxim
  • Spotify Star
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

Spotify Permium using gift cards overseas

So I have read that I can buy a spotify gift cards in Hong Kong, but I am going back to New Zealand next month so I want to know that will my premium get cut off cuz of different country? And is it possible to gift it to overseas friend to redeem it?

  • Casual Listener
  • So I have read that I can buy a spotify gift cards in Hong Kong, but I am going back to New Zealand next month so I want to know that will my premium get cut off cuz of different country? And is it p...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium
  • 212 Views
  • 1 replies
  • 0 likes

I can't find my user page as searching for my full name

My account is connected to my facebook but when i search on my full name(facebook name of course) i can't find any result. It was OK months ago. Thanks for applies.

  • Newbie
  • My account is connected to my facebook but when i search on my full name(facebook name of course) i can't find any result. It was OK months ago.  Thanks for applies.
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Wrong account set up

Hi, I created an account, and my husband said he would sign up for premium on that account which we share. He mistakenly created a second account and signed up for premium on the second one. How do we switch the premium subscription to the first acco...

  • Visitor
  • Hi,   I created an account, and my husband said he would sign up for premium on that account which we share. He mistakenly created a second account and signed up for premium on the second one....
  • user-removed
  • Not applicable
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Lost Premium Privileges

Loss of Premium PrivilegesLast year I switched my mobile phone contract with FIDO, as part of the switch I received a 2 year Premium subscription. About a year into my subscription I upgraded my phone. I asked the FIDO reps if this would affect my Sp...

  • Newbie
  • Loss of Premium Privileges Last year I switched my mobile phone contract with FIDO, as part of the switch I received a 2 year Premium subscription. About a year into my subscription I upgraded my ph...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Site saying 9.99 billed in 2 days but paid 0.99 for 3-mth trial

I clicked to subscribe for the 3 month trial for 0.99 cents a month. I used PayPal which calculated to 1.03 CAD. It withdrew out of my account but the info in my account on the site says my subscription will be renewed "2015-05-15" at a charge of 9.9...

  • Casual Listener
  • I clicked to subscribe for the 3 month trial for 0.99 cents a month. I used PayPal which calculated to 1.03 CAD. It withdrew out of my account but the info in my account on the site says my subscript...
  • instabrammie
  • Casual Listener
  • 848 Views
  • 8 replies
  • 0 likes
  • Premium
  • 848 Views
  • 8 replies
  • 0 likes

Location problems

I created a spotify account and I must now update my location to connect.I have to change US for France but I can not perform this action.Someone would have a solution please.

  • Newbie
  • I created a spotify account and I must now update my location to connect. I have to change US for France but I can not perform this action. Someone would have a solution please.
  • 214 Views
  • 0 replies
  • 0 likes
  • Login
  • 214 Views
  • 0 replies
  • 0 likes

Help

Hey, i dont have money on my card anymore, and i want to end my subscription. But i cant since i need to pay. Anyone know how to fix it? or know what i shoud do?

  • Newbie
  • Hey, i dont have money on my card anymore, and i want to end my subscription. But i cant since i need to pay. Anyone know how to fix it? or know what i shoud do?
  • Hubo
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Spotify e-card

Helloo.I sent a giftcard to a friend two days ago and it was suppose to arrive today but it hasn´t and the payment hasn´t gone throug aswell. When we bought it, it all went smoothly and nothing seemed to be wrong. Could it not arrive?

  • Newbie
  • Helloo. I sent a giftcard to a friend two days ago and it was suppose to arrive today but it hasn´t and the payment hasn´t gone throug aswell. When we bought it, it all went smoothly and nothing see...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! subscription issues

I am paying for a premium subscription, yet when I log in it says i am on free. 10.59 is taken out monthly from my personal account. why won't it say i have premium when i'm paying for it? most recent withdrawal was on 11/18/2016. HELP! can't play my...

  • Casual Listener
  • I am paying for a premium subscription, yet when I log in it says i am on free.  10.59 is taken out monthly from my personal account.  why won't it say i have premium when i'm paying for it...
  • Maxim
  • Spotify Star
  • 430 Views
  • 3 replies
  • 0 likes
  • Premium
  • 430 Views
  • 3 replies
  • 0 likes

Change Administartor - Family

How do I change the administrator to another user of our family?

  • Newbie
  • How do I change the administrator to another user of our family?
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

Slechts 1 maand ipv Aanbieding 3 maanden 9,99

Ik heb nu slechts 1 maand premium bijgeschreven staan op mijn account terwijl ik in de promotie e-mail heb geklikt op de actie van 3 maanden voor 9.99Willen jullie de duur van mijn abonnement gewoon op 3 maanden zetten?

  • Casual Listener
  • Ik heb nu slechts 1 maand premium bijgeschreven staan op mijn account terwijl ik in de promotie e-mail heb geklikt op de actie van 3 maanden voor 9.99 Willen jullie de duur van mijn abonnement gewoo...
  • Hubo
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Premium
  • 256 Views
  • 1 replies
  • 0 likes

Spotify needs to become more Album "Collection" based, it's too track-focused at the moment

why was I billed for 99cents for the supposedly get premium for 3months at 99cents but when I log into my account it shows that I am still a free user this is ridiculous I had Spotify before and had problems with my account I just want what the speci...

  • Regular
  • why was I billed for 99cents for the supposedly get premium for 3months at 99cents but when I log into my account it shows that I am still a free user this is ridiculous I had Spotify before and had ...
  • Maxim
  • Spotify Star
  • 262 Views
  • 5 replies
  • 0 likes
  • 262 Views
  • 5 replies
  • 0 likes

IK HEB AL MAANDEN GEEN SPOTIFY MEER.

Kan iemand mij alsjeblieft helpen. Ik heb al maanden geen spotify meer en ik wordt er moe van dat er geen enkele vorm van contact of enige oplossing mogelijk is.Het zit namelijk zo:Ik heb eenmalig per ongeluk de automatische afschrijving terug geboek...

  • Newbie
  • Kan iemand mij alsjeblieft helpen. Ik heb al maanden geen spotify meer en ik wordt er moe van dat er geen enkele vorm van contact of enige oplossing mogelijk is. Het zit namelijk zo: Ik heb eenma...
  • Hubo
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Two accounts subscription in one credit card

I'm using my credit card to do Premium Family subscription. So can I subscribe Premium Family subscription again from my other account in one credit card? Please help me to solve this. Thank you.

  • Newbie
  • I'm using my credit card to do Premium Family subscription. So can I subscribe Premium Family subscription again from my other account in one credit card? Please help me to solve this. Thank you.
  • Bittencourt
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes