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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174368 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174368 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11549 Views
  • 6 replies
  • 11 likes
  • Security
  • 11549 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516850 Views
  • 986 replies
  • 113 likes
  • Account
  • 516850 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126240 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126240 Views
  • 74 replies
  • 12 likes

Superuser Contribution why is it saying user[enter long string of numbers here] for my account

yep for some reson there is not the name i whanted on the account it just says user and then a string of random numbers i have no idea whats wrong i even sighed in via facebook like it says and it still is just user then you guessed it more **bleep**...

  • Newbie
  • yep for some reson there is not the name i whanted on the account it just says user and then a string of random numbers i have no idea whats wrong i even sighed in via facebook like it says and it st...
  • user-removed
  • Not applicable
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
  • 253 Views
  • 1 replies
  • 0 likes

Hola, necesito ayuda!!!!!

No puedo entrar a mi cuenta, necesito ayuda

  • Newbie
  • No puedo entrar a mi cuenta, necesito ayuda
  • Uzziel1988
  • Newbie
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mensagem: "Falha ao verificar recibo"

Tenho a assinatura do Spotify Premium e minha conta voltou para Free. O Spotify está enviando a seguinte mensagem: "Falha ao Verificar Recibo". Entrei em contato com o Itunes, visto que meus pagamentos estão sendo debitados, e eles me disseram que ti...

  • Newbie
  • Tenho a assinatura do Spotify Premium e minha conta voltou para Free. O Spotify está enviando a seguinte mensagem: "Falha ao Verificar Recibo". Entrei em contato com o Itunes, visto que meus pagament...
  • user-removed
  • Not applicable
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium gekauft aber funktioniert nicht

Ich habe mir heute über die Spotifykarte premium holen wollen aber die Karte ist nach der Eingabe entwertet und premium hab ich immernoch nicht auf mein Account

  • Newbie
  • Ich habe mir heute über die Spotifykarte premium holen wollen aber die Karte ist nach der Eingabe entwertet und premium hab ich immernoch nicht auf mein Account
  • user-removed
  • Not applicable
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema accesso account

Salve da qualche tempo sto utilizzando Spotify con username Gigirassi7 ma avendo effettuato l'accesso con Facebook si sono collegati i due account ho fatto scollega account però voglio cambiare l'email con la stessa di Facebook perché ora è grenzi97@...

  • Visitor
  • Salve da qualche tempo sto utilizzando Spotify con username Gigirassi7 ma avendo effettuato l'accesso con Facebook si sono collegati i due account ho fatto scollega account però voglio cambiare l'ema...
  • user-removed
  • Not applicable
  • 1592 Views
  • 1 replies
  • 0 likes
  • Account
  • 1592 Views
  • 1 replies
  • 0 likes

Superuser Contribution I get Finnish music

HiWhy do I get lot of Finnish music proposed in the lists for me? I'm Swedish.Is it possible to clear the memory of my music tastei

  • Newbie
  • Hi Why do I get lot of Finnish music proposed in the lists for me? I'm Swedish. Is it possible to clear the memory of my music tastei
  • user-removed
  • Not applicable
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Query re 'copy playlist' link & download facility

HiBy clicking on the circular icon with the 3 dots to the right of the 'Play' icon near the top of the playlist screen, the option to copy a playlist link appears. However, having clicked on it, there appears to be no indication as to what to do with...

  • Newbie
  • Hi By clicking on the circular icon with the 3 dots to the right of the 'Play' icon near the top of the playlist screen, the option to copy a playlist link appears. However, having clicked on it, th...
  • user-removed
  • Not applicable
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1 MÊS GRÁTIS

Eu contratei o spotify premium dizendo que eu ganharia um mês grátis, porém veio a conta do mês que eu contratei e desde aquele mês sempre veio conta dos outros meses. Nunca recebi o tal mês grátis!

  • Newbie
  • Eu contratei o spotify premium dizendo que eu ganharia um mês grátis, porém veio a conta do mês que eu contratei e desde aquele mês sempre veio conta dos outros meses. Nunca recebi o tal mês grátis!
  • user-removed
  • Not applicable
  • 534 Views
  • 1 replies
  • 0 likes
  • Premium
  • 534 Views
  • 1 replies
  • 0 likes

Solved!! 3 months of Spotify for 9,99€

I'm trying to buy a 3 months Spotify Premium subscription for 9,99€ but when I'm choosing this offer and I'm trying to pay with PayPal, it's written that I'm going to buy a 1 month Premium subscription for 9,99€. I cancelled Premium before 18 April.

  • Casual Listener
  • I'm trying to buy a 3 months Spotify Premium subscription for 9,99€ but when I'm choosing this offer and I'm trying to pay with PayPal, it's written that I'm going to buy a 1 month Premium subsc...
  • Route1
  • Newbie
  • 1281 Views
  • 5 replies
  • 2 likes
  • Account
    Premium
  • 1281 Views
  • 5 replies
  • 2 likes

Bezahle Vollpreis trotz Student

Hallo,Spotify bucht mir den Vollpreis für Premium (9,99€) ab, obwohl ich in Spotify Student registriert bin. Kann mir da jemand Klarheit verschaffen?MfG

  • Casual Listener
  • Hallo, Spotify bucht mir den Vollpreis für Premium (9,99€) ab, obwohl ich in Spotify Student registriert bin. Kann mir da jemand Klarheit verschaffen? MfG
  • Maxim
  • Spotify Star
  • 542 Views
  • 7 replies
  • 0 likes
  • 542 Views
  • 7 replies
  • 0 likes

Superuser Contribution Artist management switchover

I was a member of a band that released a record in 2006. We were signed to a small label that took care of all of our digital accounts. We've been on Spotify for quite a while and have gained quite a few followers and listeners. The band is no longer...

  • Newbie
  • I was a member of a band that released a record in 2006. We were signed to a small label that took care of all of our digital accounts. We've been on Spotify for quite a while and have gain...
  • user-removed
  • Not applicable
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Ich bezahle als Premium Kunde werde aber nur als Spotify Free Kunde angezeigt

Ich bezahle die Premiumbeitrag, werde aber auf allen Geräten als Free Kunde geführt! Dies ist seitdem ich das Handy und den Laptop wechseln musste. Wie werde ich endlich wieder als Premiumkunde geführt????

  • Newbie
  • Ich bezahle die Premiumbeitrag, werde aber auf allen Geräten als Free Kunde geführt! Dies ist seitdem ich das Handy und den Laptop wechseln musste.   Wie werde ich endlich wieder als Premiumku...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium
  • 223 Views
  • 1 replies
  • 0 likes

Deleted my email account and I can not remember my password for Spotify

HiI downloaded the Spotify app ages ago on my phone and I signed up with an email which I recently deleted. I've forgotten my password for Spotify and now I can't reset it because the password reset email goes to the email account I deletedPlease tel...

  • Visitor
  • Hi I downloaded the Spotify app ages ago on my phone and I signed up with an email which I recently deleted. I've forgotten my password for Spotify and now I can't reset it because the password rese...
  • ErikG
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Someone else is using my spotify.

Someone else somehow is using my spotify account. I have no idea who it is, the device appears to be a phone with the device name as "**bleep**." I have used the "sign out of everywhere" button. I log in using facebook, so I reset my Facebook passwor...

  • Visitor
  • Someone else somehow is using my spotify account. I have no idea who it is, the device appears to be a phone with the device name as "**bleep**." I have used the "sign out of everywhere" button. I lo...
  • ErikG
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
  • 223 Views
  • 1 replies
  • 0 likes

New iPhone won't play Premium account

I have Spotify premium. I got a new phone yesterday. I switched from an Android to iPhone, now my Spotify is saying I have a free account when I'm charged monthly on my bill with Sprint. I've logged out and back in..what is going on??

  • Newbie
  • I have Spotify premium. I got a new phone yesterday. I switched from an Android to iPhone, now my Spotify is saying I have a free account when I'm charged monthly on my bill with Sprint. I've logged ...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

I cancelled my subscription in December and all confirmed and you have taken 2 lots of money refund

I cancelled my subscription in December and all confirmed and you have taken 2 lots of money since just renewed my contract is awful please send me my money back -

  • Newbie
  • I cancelled my subscription in December and all confirmed and you have taken 2 lots of money since just renewed my contract is awful please send me my money back -
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

plz plz plz let me let me let me get back to my family premium account ,ok?

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...

  • Casual Listener
  •  I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multipl...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 225 Views
  • 1 replies
  • 0 likes

Getting charged for premium

So i have tried the 30 day free perineum and jjst saw that now i am being charged...i have tried to go under my subscriptions and it says im under free perineum still...i just want to cancel and get my card off so i can stop being charged...this is r...

  • Newbie
  • So i have tried the 30 day free perineum and jjst saw that now i am being charged...i have tried to go under my subscriptions and it says im under free perineum still...i just want to cancel and get ...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Cancel spotify premium

I had spotify premium for one month, but then I cancelled it. The following month there was still taken 9,99 euros from my bank account and I had spotify premium for one more month. Now I'm trying to cancel it again, but when I open the details of my...

  • Casual Listener
  • I had spotify premium for one month, but then I cancelled it. The following month there was still taken 9,99 euros from my bank account and I had spotify premium for one more month. Now I'm trying to...
  • Hubo
  • Community Legend
  • 296 Views
  • 5 replies
  • 0 likes
  • 296 Views
  • 5 replies
  • 0 likes