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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 470 Views
  • 0 replies
  • 7 likes
  • Security
  • 470 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441116 Views
  • 968 replies
  • 108 likes
  • Account
  • 441116 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196078 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196078 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107103 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107103 Views
  • 70 replies
  • 11 likes

Connecting to iPod Nano

I am trying to put spotify on my iPod Nano. I've read the articles on how to do it and when you plug your iPod in it should appear down the left hand side where your playlists etc are. Mine does not appear at all and does not pop up with a box asking...

  • Newbie
  • I am trying to put spotify on my iPod Nano. I've read the articles on how to do it and when you plug your iPod in it should appear down the left hand side where your playlists etc are.  Mine doe...
  • Hubo
  • Community Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • 698 Views
  • 1 replies
  • 0 likes

Unsubscribe

Premium trial wont work on my phone so I tried to unsubscribe. It wont let me unsubscribe like its gonna manipulate me into future payments for service Im not receiving. IM GONNA SUE THESE **bleep**ERS!!@ **bleep** Spotify

  • Regular
  • Premium trial wont work on my phone so I tried to unsubscribe. It wont let me unsubscribe like its gonna manipulate me into future payments for service Im not receiving. IM GONNA SUE THESE **bleep**E...
  • YeeahDaja
  • Newbie
  • 362 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 362 Views
  • 3 replies
  • 0 likes

Can't login and someone's been using my account.

Changed the password, logged everybody out, and read the read first thread. So went to sign in using my account, worked on the website but on the app it says I need to sign in through Facebook. I have yet to put a Facebook account on my spotify. Assu...

  • Casual Listener
  • Changed the password, logged everybody out, and read the read first thread. So went to sign in using my account, worked on the website but on the app it says I need to sign in through Facebook. I hav...
  • MohawkLogan
  • Casual Listener
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 163 Views
  • 1 replies
  • 0 likes

Payment Details not showing up

When I go to my supscription status it says my account will automatically renew. I want to cancel because I don't want to get charged again. My payment details will not show up and there is no cancel button anywhere.

  • Regular
  • When I go to my supscription status it says my account will automatically renew. I want to cancel because I don't want to get charged again. My payment details will not show up and there is no cancel...
  • Smoothy
  • Newbie
  • 844 Views
  • 5 replies
  • 2 likes
  • Subscription
  • 844 Views
  • 5 replies
  • 2 likes

Subscription Ended, but Still Charged

My subscription ended on September 17th, but my credit card company still charged me up to this date. Please help.

  • Visitor
  • My subscription ended on September 17th, but my credit card company still charged me up to this date. Please help.
  • user-removed
  • Not applicable
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

family plan issue

my family has just switched to a family plan that i started with my premium subscription. my dad has never had spotify before so he downloaded the app and logged in woth facebook. he has tried to get onto the family plan but it continues to tell him ...

  • Newbie
  • my family has just switched to a family plan that i started with my premium subscription. my dad has never had spotify before so he downloaded the app and logged in woth facebook. he has tried to get...
  • kohmingcher
  • Newbie
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

After 30 day trial?

Hello, I am thinking about starting a 30day free trial.. after my 30 day trial can I change my subscription to a family package? Or do I have to remain as a single subscription member?

  • Newbie
  • Hello, I am thinking about starting a 30day free trial.. after my 30 day trial can I change my subscription to a family package? Or do I have to remain as a single subscription member?
  • Quepa
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bad experience with GIF CARD

Hi,I'm from Ecuador, does anyone have any contact for Spotify for Latin America? I just need to ask for the copy of the receipt of a gift card but I can not find more than an email from Europe (spotify@cadooz.com) Thanks

  • Newbie
  • Hi, I'm from Ecuador, does anyone have any contact for Spotify for Latin America? I just need to ask for the copy of the receipt of a gift card but I can not find more than an email from Europe (spo...
  • ErickRGuetta
  • Community Legend
  • 245 Views
  • 2 replies
  • 0 likes
  • Account
  • 245 Views
  • 2 replies
  • 0 likes

Superuser Contribution Stopped having spotify premium

Suddenly I stopped having my premium account and I now it turned into a free one. I've been paying with my credit card the family plan and now even though I paid it, I don't have my premium account anymore

  • Newbie
  • Suddenly I stopped having my premium account and I now it turned into a free one. I've been paying with my credit card the family plan and now even though I paid it, I don't have my premium account a...
  • Maria_B
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enojada

Quiero cancelar la cuenta Premium y la opcion que me dan o los pasos para hacerlo son incorrectos... no sale nada en la pagina en la parte izquierda que diga "suscripción" para uno cancelarla...... quiero cancelar esta mierda

  • Newbie
  • Quiero cancelar la cuenta Premium y la opcion que me dan o los pasos para hacerlo son incorrectos... no sale nada en la pagina en la parte izquierda que diga "suscripción" para uno cancelarla...... q...
  • Maria_B
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of subscription

My premium trial offer and I subscribed to the £9.99 deal. Entered phone number. Entered text code. Got messages to say I was good to go. When I now select a song the shuffle bar pulses once and then nothing happens. Any ideas?

  • Newbie
  • My premium trial offer and I subscribed to the £9.99 deal. Entered phone number. Entered text code. Got messages to say I was good to go. When I now select a song the shuffle bar pulses once and then...
  • Maria_B
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Premium subscription gone

Got a new phone, downloaded Spotify,logged in, went to my section and none of my saved songs were there and my account wasn't premium no more even though in my receipts it shows my subscription expires on the 22nd of January 2017

  • Casual Listener
  • Got a new phone, downloaded Spotify,logged in, went to my section and none of my saved songs were there and my account wasn't premium no more even though in my receipts it shows my subscription expir...
  • Quepa
  • Roadie
  • 296 Views
  • 6 replies
  • 0 likes
  • 296 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify Family Plan

I just signed up for the Spotify family plan. My daughter who was already a Spotify Premium member was added to my plan. However I sent her an email invite for which she received and accepted her playlists disappeared and it is requesting that she si...

  • Casual Listener
  • I just signed up for the Spotify family plan. My daughter who was already a Spotify Premium member was added to my plan. However I sent her an email invite for which she received and accepted her pla...
  • YamUrbina
  • Music Fan
  • 327 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 327 Views
  • 2 replies
  • 1 likes

3 Months for $.99 deal

Hello, I tried to take advantage of this deal, but was given a 7 day trial and now that I want to go Premium, I am ony seeing $9.99 per month and a some posts in this forum seem to indicate that since I took the 7 day deal I am ineligible (while othe...

  • Casual Listener
  • Hello, I tried to take advantage of this deal, but was given a 7 day trial and now that I want to go Premium, I am ony seeing $9.99 per month and a some posts in this forum seem to indicate that sinc...
  • mhurst29
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • Premium
  • 181 Views
  • 2 replies
  • 0 likes

Superuser Contribution facebook problems

Hey, So I deactivated my FB account which was linked to my Spotify. When I tried logging in to Spotify again, I could only do that via logging into Facebook, which automatically made my FB active again.So I did just that, went to setting and deactive...

  • Newbie
  • Hey,   So I deactivated my FB account which was linked to my Spotify. When I tried logging in to Spotify again, I could only do that via logging into Facebook, which automatically made my FB a...
  • Maria_B
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Courtesy pay fee

Why am I getting charged an extra $25 on my account for a courtesy pay fee?

  • Newbie
  • Why am I getting charged an extra $25 on my account for a courtesy pay fee?
  • Hubo
  • Community Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

do no let me subscribe to premium

After putting the card and all the data, i put in subscribe and skipped a sign that says "Oops, it looks like your card or payment provider is having a bad day. Try it again or use another method of payment". Some help to do it?

  • Newbie
  • After putting the card and all the data, i put in subscribe and skipped a sign that says "Oops, it looks like your card or payment provider is having a bad day. Try it again or use another method of ...
  • Hubo
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Problem with Spotify Family

Hi!I've had Spotify Family for 6 members since Septemer and everything was fine. But in new year, memeberships just reset (only I have Premium now) , and when I try to add my family, it doesn't work! Address is fine but it say that Spotify didn't man...

  • Newbie
  • Hi! I've had Spotify Family for 6 members since Septemer and everything was fine. But in new year, memeberships just reset (only I have Premium now) , and when I try to add my family, it doesn't wor...
  • feelikeastrangr
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 157 Views
  • 1 replies
  • 0 likes