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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83509 Views

29 replies

0 likes

  • 83509 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104646 Views

10 replies

3 likes

Account
Login
  • 104646 Views
  • 10 replies
  • 3 likes

Account

Need to change account email. How?

Newbie

Need to change account email. How?

Hubo

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

CANCEL

It wont let me cancel at alli didnt make this account via itunes yet its STILL NOT WORKINGwill go to court if not helped

Visitor

It wont let me cancel at all i didnt make this account via itunes yet its STILL NOT WORKING will go to court if not helped

Jacob

Community Legend

757 Views

4 replies

0 likes

Account
  • 757 Views
  • 4 replies
  • 0 likes

3 maanden spotify

Hoi,Vorige maand heb ik een advertentie gevonden waarbij mij 3 maanden spotify werd aangeboden voor 1 euro. Deze heb ik geactiveerd, en daarnaast moest ik 1 maand het normale tarief betalen. Ik heb dus betaald voor 4 maanden, en nu loopt het abboneme...

Newbie

Hoi, Vorige maand heb ik een advertentie gevonden waarbij mij 3 maanden spotify werd aangeboden voor 1 euro. Deze heb ik geactiveerd, en daarnaast moest ik 1 maand het normale tarief betal...

Hubo

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Unable to connect my Spotify account to my last.fm account

Hi, I've been trying to connect my Spotify account to my last.fm account, however when I type in my username and password it keeps coming up saying that they are invalid. I know for a fact I am using the correct username and password but I don't unde...

Newbie

Hi,   I've been trying to connect my Spotify account to my last.fm account, however when I type in my username and password it keeps coming up saying that they are invalid. I know for a fact I...

Steve9991

Newbie

266 Views

1 replies

1 likes

  • 266 Views
  • 1 replies
  • 1 likes

Superuser Contribution Subscription

I recently payed for a monthly subscription, it's been a couple days and I'm yet to become a premium user, and am still a free user. How do I fix this problem

Casual Listener

I recently payed for a monthly subscription, it's been a couple days and I'm yet to become a premium user, and am still a free user. How do I fix this problem

user-removed

Not applicable

398 Views

3 replies

0 likes

  • 398 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to access my account

Hello!Well as the title says i am unable to acces my account Here's what happened:Everything was fine last week but yesterday when i opened Spotify on my phone it took me to the sign up/in screen. I entered my account name(i signed up using email and...

Casual Listener

Hello! Well as the title says i am unable to acces my account 🙂 Here's what happened: Everything was fine last week but yesterday when i opened Spotify on my phone it took me to the sign up/in sc...

MiniJane1011

Casual Listener

390 Views

2 replies

0 likes

Account
Login
  • 390 Views
  • 2 replies
  • 0 likes

Can't send music to friends on handheld device

I'm having an issue with the fact that I cannot send music to the people I am following from the Spotify app on my iPhone. I am a Premium Spotify user, not connected to Facebook or any other social networking site. Now, I can send songs and playlists...

Casual Listener

I'm having an issue with the fact that I cannot send music to the people I am following from the Spotify app on my iPhone. I am a Premium Spotify user, not connected to Facebook or any other social n...

jelmer3001

Music Fan

2316 Views

9 replies

6 likes

Premium
  • 2316 Views
  • 9 replies
  • 6 likes

Solved!!Superuser Contribution Family account

My sister got the family account and added me. We live in the same house. But i dont know how and why spotify just changed me to a free acount because they couldnt confirme my address. Now i cant acept her invite again. And i dont know how to verify ...

Casual Listener

My sister got the family account and added me. We live in the same house. But i dont know how and why spotify just changed me to a free acount because they couldnt confirme my address. Now i cant ace...

Biancagoncalves

Casual Listener

732 Views

3 replies

0 likes

  • 732 Views
  • 3 replies
  • 0 likes

Premium Family Account

Guten Tag,ich hoffe mir kann jemand weiterhelfen.Bei dem Premium Family Account dürfen nur Familienmitglieder mit gleicher Anschrift hinzugefügt werden.Wie überprüft Spotify das, dass alle die gleiche Anschrift haben oder kann man auch Personen mit u...

Casual Listener

Guten Tag, ich hoffe mir kann jemand weiterhelfen. Bei dem Premium Family Account dürfen nur Familienmitglieder mit gleicher Anschrift hinzugefügt werden. Wie überprüft Spotify das, dass alle die ...

Maxim

Spotify Star

434 Views

3 replies

0 likes

Account
Premium
  • 434 Views
  • 3 replies
  • 0 likes

Bug when adding/modifying credit card information with Safari browser

There may be some kind of bug. When I try to add or modify my credit card information with Safari browser, the loading icon starts spinning. It just keeps loading for hours and nothing happens. I've tried this many times during this and the last mont...

Casual Listener

There may be some kind of bug. When I try to add or modify my credit card information with Safari browser, the loading icon starts spinning. It just keeps loading for hours and nothing happens. I've ...

Eero_T

Casual Listener

353 Views

2 replies

0 likes

  • 353 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium

Hey, I upgraded to Premium, it worked for a couple of days but now it is saying on my iPhone on the app that I don't have Premium but online it says I have it. I tried logging out and logging back in and uninstalling the app but it still says the sam...

Casual Listener

Hey,  I upgraded to Premium, it worked for a couple of days but now it is saying on my iPhone on the app that I don't have Premium but online it says I have it. I tried logging out and logging ...

jessmccormack

Casual Listener

485 Views

2 replies

0 likes

  • 485 Views
  • 2 replies
  • 0 likes

I CAN'T LOG OUT

I can't log out of the website. I've done the sign out of all devices, and the normal log out. None of them work. Also on the desktop app I can't sign in. This is extremely frustruating. Spotify...c'mon....

Casual Listener

I can't log out of the website. I've done the sign out of all devices, and the normal log out. None of them work. Also on the desktop app I can't sign in. This is extremely frustruating. Spotify...c'...

TrexIzzy

Casual Listener

3497 Views

2 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
Unlimited
  • 3497 Views
  • 2 replies
  • 0 likes

Family Premium Separating the Art...

Hello- As a family premium member I would like to suggest to Spotify that if my daughter is listening to her **bleep** music that I don't get music suggestions with her **bleep** as reference when on my account. She has ruined my listening experience...

Newbie

Hello-  As a family premium member I would like to suggest to Spotify that if my daughter is listening to her **bleep** music that I don't get music suggestions with her **bleep** as reference w...

Jacob

Community Legend

359 Views

2 replies

0 likes

  • 359 Views
  • 2 replies
  • 0 likes

Solved!! All playlist deleted while facebook account linking

Hello everyone! My problem is: i created a new spotify only account, because i needed an other, and I accidentally clicked the facebook connect. Now I don't have the other account and at least 4-5 playlists. What can I do? Thanks in advance!

Regular

Hello everyone!   My problem is: i created a new spotify only account, because i needed an other, and I accidentally clicked the facebook connect. Now I don't have the other account and at lea...

csassz88

Regular

466 Views

2 replies

0 likes

  • 466 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account da disattivare

Buonasera, ho un account a nome della mia ex fidanzata (che si è registrata con il suo account facebook) ma il pagamento è autorizzato sulla mia carta di credito. Non avendo più rapporti con lei e non riuscendo ad entrare sull'account Spotify in modo...

Casual Listener

Buonasera, ho un account a nome della mia ex fidanzata (che si è registrata con il suo account facebook) ma il pagamento è autorizzato sulla mia carta di credito. Non avendo più rapporti con lei e no...

Andyj10

Casual Listener

509 Views

2 replies

0 likes

Account
  • 509 Views
  • 2 replies
  • 0 likes

Keep charging me

I have been charged multiple times for a subscription I cancelled months ago. Have tried to get help multiple times and some how there is no way to get in touch with any humans. No phone numbers to call and I only get automated email replies. VERY di...

Visitor

I have been charged multiple times for a subscription I cancelled months ago. Have tried to get help multiple times and some how there is no way to get in touch with any humans. No phone numbers to c...

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Solved!! How long will it take to receive a reply from Spotify Fan Insights

Hey everyone, I've submitted a request to get my Fan Insights account for my band thee days ago... I wonder, for the ones who already got their account, how long did it take for you to be accepted after submitting a request? Thanks alot! Peter

Casual Listener

Hey everyone,   I've submitted a request to get my Fan Insights account for my band thee days ago... I wonder, for the ones who already got their account, how long did it take for you to be ac...

Maxim

Spotify Star

392 Views

1 replies

0 likes

Subscription
  • 392 Views
  • 1 replies
  • 0 likes

3m/9.99 coupon

Hello Spotify,I was on vacation and i missed the 3 months for 9.99 and i saw it at my email only when i returned.Could you send me invititation to my email or in some other way, please? Thank you for your positive response T

Newbie

Hello Spotify, I was on vacation and i missed the 3 months for 9.99 and i saw it at my email only when i returned. Could you send me invititation to my email or in some other way, please?   ...

Maxim

Spotify Star

284 Views

1 replies

0 likes

Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Need help with Premium Family Plan invite

My son and I can't both use Spotify at the same time. He set up Spotify on his iPhone using my user/password before receiving an invite so I tried inviting him but when opening the link from the invite it says he already has an account. Do we need to...

Newbie

My son and I can't both use Spotify at the same time. He set up Spotify on his iPhone using my user/password before receiving an invite so I tried inviting him but when opening the link from the invi...

ErikG

Roadie

232 Views

1 replies

0 likes

Premium
  • 232 Views
  • 1 replies
  • 0 likes

a code for familiar suscription invitation

It asks my relatives to enter a code in the invitation and they do not got one and neither do I, what do I do? please help!

Newbie

It asks my relatives to enter a code in the invitation and they do not got one and neither do I, what do I do?  please help!

ErikG

Roadie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes