Superuser Contribution I paid for my subscription but I'm still on free.

I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10th, 2017" and shows that I have premium. Until I go ...

• haileystorey
• Newbie
• I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10t...
• 2017-01-11 8:12:38 AM
• 2017-01-12 1:53:19 AM
• MonicaM_Bogota
• Roadie
• 164 Views
• 1 replies
• 0 likes

Superuser Contribution Put in the wrong email now I can't login

Today, on another account I put in a email wrong and then sent a forget my password to that email so now if I try to use my username with my password it says it's wrong.

• user-removed
• Visitor
• Today, on another account I put in a email wrong and then sent a forget my password to that email so now if I try to use my username with my password it says it's wrong. 
• 2017-01-11 5:48:21 AM
• 2017-01-12 1:51:59 AM
• MonicaM_Bogota
• Roadie
• 344 Views
• 1 replies
• 0 likes
• Login

Superuser Contribution spotify in UAE

Hi!I got premium account from Spain, using a Spanish credit card and an account registered in Spain. I read earlier here that you just need to do that to listen spotify anywhere, so I did it.Now once back to UAE, my spotify is not working... the song...

• liche09
• Newbie
• Hi! I got premium account from Spain, using a Spanish credit card and an account registered in Spain. I read earlier here that you just need to do that to listen spotify anywhere, so I did it. Now ...
• 2017-01-10 4:11:42 PM
• 2017-01-12 1:49:33 AM
• MonicaM_Bogota
• Roadie
• 815 Views
• 1 replies
• 0 likes

Superuser Contribution Fraud

My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I cancelled it a second time only to have it happen for a...

• DougD1982
• Newbie
• My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I canc...
• 2017-01-09 1:57:33 AM
• 2017-01-12 1:42:23 AM
• MonicaM_Bogota
• Roadie
• 208 Views
• 1 replies
• 0 likes

Superuser Contribution Suscripción Premium

Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer

• pachi0099
• Newbie
• Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer
• 2017-01-10 5:10:18 AM
• 2017-01-12 1:28:15 AM
• MonicaM_Bogota
• Roadie
• 180 Views
• 1 replies
• 0 likes
• Premium
  Subscription

Superuser Contribution Premium not working

I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.

• Cdibarto1
• Casual Listener
• I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.
• 2017-01-10 2:16:22 AM
• 2017-01-12 1:24:51 AM
• MonicaM_Bogota
• Roadie
• 167 Views
• 1 replies
• 0 likes
• Premium

Changing username system

This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post. After becoming such a large and successful company how is it that the username system is so unnecesarily complicat...

• brandonpeddle
• Newbie
• This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post.   After becoming such a large and successful company how...
• 2017-01-11 9:48:42 PM
• 2017-01-11 11:04:21 PM
• Maxim
• Spotify Star
• 192 Views
• 1 replies
• 2 likes
• Account

I have been double charged on my account.

Hello Spotify community I just checked my bank account and I see that I have been charged twice in the same month for my premium account.

• Ggregg11
• Newbie
• Hello Spotify community I just checked my bank account and I see that I have been charged twice in the same month for my premium account.
• 2017-01-11 10:38:48 PM
• 2017-01-11 10:42:46 PM
• user-removed
• Not applicable
• 180 Views
• 1 replies
• 0 likes
• Account

Facebook account linked to Spotify has been disabled

I was using a Facebook account to log in Spotify, but that account has been permanently banned. That account was an owner of the Spotify Family program. I'd like to what will happen to that people who were in it (do I have to create another Spotify F...

• Alisson2
• Newbie
• I was using a Facebook account to log in Spotify, but that account has been permanently banned. That account was an owner of the Spotify Family program. I'd like to what will happen to that people wh...
• 2017-01-11 4:57:22 PM
• 2017-01-11 10:22:00 PM
• ErikG
• Roadie
• 196 Views
• 1 replies
• 0 likes
• Account
  Login
  Premium

Not allowing me to join family plan.

• Micellel
• Casual Listener
• 2017-01-11 5:45:22 PM
• 2017-01-11 10:02:37 PM
• ErikG
• Roadie
• 316 Views
• 3 replies
• 0 likes

Facebook Login error 404

This seems to be an issue with logging in with Facebook. I can not log into my account with Spotify with my Facebook Account. It gives me the 404 You maybe blocked by a firewall error, but as you can see , I setup another account and only a email acc...

• osu_peanuts
• Regular
• This seems to be an issue with logging in with Facebook.  I can not log into my account with Spotify with my Facebook Account.  It gives me the 404 You maybe blocked by a firewall err...
• 2015-01-16 12:39:06 AM
• 2017-01-11 10:00:54 PM
• gabriellemarsan
• Newbie
• 3626 Views
• 2 replies
• 5 likes
• Login

My subscription was cancelled and yet you took a payment out and overdrafted my accou a refund ASAP.

• Gb92lover
• Casual Listener
• 2017-01-11 7:38:51 PM
• 2017-01-11 9:22:40 PM
• Maxim
• Spotify Star
• 437 Views
• 7 replies
• 0 likes

why is a premium subscription showing its costs $99.00 Canadian a month?

I am trying to register for a premium for my iphone and its showing that it is going to cost me 99.00 from my computer.Should I be trying to upgrade from my phone or my computer? should it not be about 10.00 a month not 100.00?

• sarahbraim
• Casual Listener
• I am trying to register for a premium for my iphone and its showing that it is going to cost me 99.00 from my computer. Should I be trying to upgrade from my phone or my computer? should it not be a...
• 2016-09-05 1:33:10 PM
• 2017-01-11 9:17:15 PM
• sarahbraim
• Casual Listener
• 347 Views
• 3 replies
• 0 likes

Cancelled Subscription, still being charged.

I signed up for Spotify Premium back when their was a promo for $.99 or something like that and after the 3 months, I cancelled my subscription. However, I was just notified by my bank that a debit card that I no longer have is still being charged! I...

• markielee09
• Newbie
• I signed up for Spotify Premium back when their was a promo for $.99 or something like that and after the 3 months, I cancelled my subscription. However, I was just notified by my bank that a debit c...
• 2017-01-11 8:40:28 PM
• 2017-01-11 9:06:37 PM
• Maxim
• Spotify Star
• 196 Views
• 1 replies
• 0 likes

Multiple use not available when more the one user is online

I have the family account, allowing more then a few devices to be logged into with one username. However only one person can listen to music when everyone is online, otherwise someone else takes control and stop the previous person listening to their...

• Joshhaworth123
• Newbie
• I have the family account, allowing more then a few devices to be logged into with one username. However only one person can listen to music when everyone is online, otherwise someone else takes cont...
• 2017-01-11 8:03:51 PM
• 2017-01-11 8:53:31 PM
• ErikG
• Roadie
• 170 Views
• 1 replies
• 0 likes
• Premium

Technical Difficulties with Joining Family Plan

My mom sent me a link to join our family plan. I accepted the invite, filled in the info part as well as the invitation code and after I hit submit and confirm, it keeps taking me back to the beginning to fill out the info part. I've attempted to joi...

• tgarcia025
• Casual Listener
• My mom sent me a link to join our family plan. I accepted the invite, filled in the info part as well as the invitation code and after I hit submit and confirm, it keeps taking me back to the beginni...
• 2017-01-11 5:52:22 PM
• 2017-01-11 8:14:34 PM
• ErikG
• Roadie
• 157 Views
• 1 replies
• 0 likes
• Account

Not Logging Into Facebook

Good morning, I have a premium account with spotify. Every time I try logging into facebook so that I can follow my friends, it says "sorry there was a temporary error, please try again". I have tried logging in through the app as well as entering my...

• daniellewhite03
• Newbie
• Good morning,   I have a premium account with spotify. Every time I try logging into facebook so that I can follow my friends, it says "sorry there was a temporary error, please try again". I ...
• 2017-01-11 4:47:02 PM
• 2017-01-11 8:13:43 PM
• Nealjhaveri
• Newbie
• 191 Views
• 2 replies
• 0 likes