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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83078 Views

9 replies

2 likes

Account
Login
  • 83078 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658831 Views

13 replies

4 likes

Account
  • 658831 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740508 Views

18 replies

29 likes

  • 740508 Views
  • 18 replies
  • 29 likes

Solved!! Personal Spotify statistics - 2016

Hi,my friends (and I think every user) got a mail about their 2016's statistics of Spotify yestreday. I did not get this mail because I was unsubscribed but I am interested in this. How could I get these informations?Thanks!

Casual Listener

Hi, my friends (and I think every user) got a mail about their 2016's statistics of Spotify yestreday. I did not get this mail because I was unsubscribed but I am interested in this. How could I get...

MaryElliott

Newbie

86922 Views

20 replies

3 likes

  • 86922 Views
  • 20 replies
  • 3 likes

PAY spotify family

Last month i payed spotify with i deal and my spotfy month is gone and i want to pay again with ideal but it didn't work

Casual Listener

Last month i payed spotify with i deal and my spotfy month is gone and i want to pay again with ideal but it didn't work

Salim_0495

Casual Listener

323 Views

2 replies

0 likes

Account
Premium
Subscription
  • 323 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Error // Error en el pago

ENHi, I entered my payment with a credit card and said that it has problems. I use it regularly online and physically and have no problems. I would like to know if there is any problem with my account? Regards.-ESHola, ingresé mi pago con tarjeta de ...

Newbie

EN Hi, I entered my payment with a credit card and said that it has problems. I use it regularly online and physically and have no problems. I would like to know if there is any problem with my acco...

RodrigoPalma

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extending student discount

Hola! So I got the extension email and verified my university email address again before my account expires on 20.12.2016.However, the profile overview says I will be charged 9,99. What's going on there?

Casual Listener

Hola! So I got the extension email and verified my university email address again before my account expires on 20.12.2016. However, the profile overview says I will be charged 9,99. What's going o...

Alejandro_C

Spotify Legend

307 Views

1 replies

0 likes

Premium
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family doesn´t work. I only pay for it.

Have spotify family, but my members get a message they can´t get spotify when clicking the link generated by spotify.

Newbie

Have spotify family, but my members get a message they can´t get spotify when clicking the link generated by spotify.

RodrigoPalma

Roadie

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble

Buen día, quisiera saber que hacer, mi caso el siguiente, me suscribí el 29 de octubre del 2015, realicé cancelación de 3 meses, pagando $34.497 pesos colombianos, lo anterior con consignación en Bancolombia; se me activó el servicio, sin embargo al ...

Newbie

Buen día, quisiera saber que hacer, mi caso el siguiente, me suscribí el 29 de octubre del 2015, realicé cancelación de 3 meses, pagando  $34.497 pesos colombianos, lo anterior con consignación ...

RodrigoPalma

Roadie

200 Views

1 replies

0 likes

Account
Premium
Subscription
  • 200 Views
  • 1 replies
  • 0 likes

I want to import my musics to my new account

I have another account because of Facebook, and I want to import my musics and followers to the new account.

Newbie

I have another account because of Facebook, and I want to import my musics and followers to the new account.

MartinStoichkov

Community Legend

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

My account is under a different email than the one I registered with...and I didn't change it.

I've been logging in with facebook, but this morning when I tried to figure out why I can't just log in to spotify, I realized someone else's email is in place of the one I registered with. Of course my password doesn't work...and when I send a help ...

Casual Listener

I've been logging in with facebook, but this morning when I tried to figure out why I can't just log in to spotify, I realized someone else's email is in place of the one I registered with. Of course...

Bfunkey

Casual Listener

239 Views

2 replies

0 likes

Security
  • 239 Views
  • 2 replies
  • 0 likes

Most of my songs are gone..

Woke up one morning and went from 2,000 songs to like 100 or so.... I didnt delete my cache either.

Newbie

Woke up one morning and went from 2,000 songs to like 100 or so.... I didnt delete my cache either.

MartinStoichkov

Community Legend

182 Views

1 replies

0 likes

Account
Other
Premium
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dubbele afschrift

Het viel mij op dat ik sinds september iedere maand dubbel betaal. Ik heb een aangemeld voor een aanbieding van 0,99 euro. Zou het daar kunnen liggen. Ik heb nu mijn abbonement helemaal stop gezet.

Newbie

Het viel mij op dat ik sinds september iedere maand dubbel betaal. Ik heb een aangemeld voor een aanbieding van 0,99 euro. Zou het daar kunnen liggen. Ik heb nu mijn abbonement helemaal stop gezet.&n...

Bramvsantvoort

Newbie

296 Views

2 replies

0 likes

Premium
Subscription
  • 296 Views
  • 2 replies
  • 0 likes

Solved!! Appkey request

Hi, I filled the form yesterday to get an App Key here (https://developer.spotify.com/technologies/libspotify/application-keys/).I have the feeling that i'm doing it wrong ou missing something because the only return I had was the copy of the form se...

Regular

Hi,   I filled the form yesterday to get an App Key here (https://developer.spotify.com/technologies/libspotify/application-keys/). I have the feeling that i'm doing it wrong ou missing ...

soretdj

Newbie

17516 Views

11 replies

0 likes

Other
  • 17516 Views
  • 11 replies
  • 0 likes

Superuser Contribution Subscription was normal, then I got family and it didn't work!

So I used to be subscribed normally by myself and then my family and I wanted to get the family premium so we did. Then something odd happened, we pay like normal and for some reason I have been transferred back to a normal free account. I have been ...

Newbie

So I used to be subscribed normally by myself and then my family and I wanted to get the family premium so we did. Then something odd happened, we pay like normal and for some reason I have been tran...

RodrigoPalma

Roadie

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Solved!! How to remove my name from my playlists

Hi, I have disconnected Facebook from my account and even though on my mac and iPad it just shows my username now, on my phone it still shows my full name from Facebook. Also, on my playlists on all devices it shows my full name instead of username. ...

Regular

Hi, I have disconnected Facebook from my account and even though on my mac and iPad it just shows my username now, on my phone it still shows my full name from Facebook. Also, on my playlists on all ...

Bittencourt

Spotify Star

11429 Views

9 replies

0 likes

Account
  • 11429 Views
  • 9 replies
  • 0 likes

cannot login

cannot login i haven an account but can not logincannot login with facebook eitherit say there is a problem try laterit say i dont have an accountbut i do have an account how can i fix this? greetzpeter

Visitor

cannot login   i haven an account but can not login cannot login with facebook either it say there is a problem try later it say i dont have an account but i do have an account   ho...

Bittencourt

Spotify Star

373 Views

3 replies

0 likes

  • 373 Views
  • 3 replies
  • 0 likes

Solved!! I can't reach payment page to pay

Hi, Im pressing 'get premium' button but actually it does not load anything. I can't even see the payment inputs.I disabled Adblock, deleted cookies, hard refreshed, resetted internet modem but still can't find any solution.I'm registered while ago w...

Casual Listener

Hi,  Im pressing 'get premium' button but actually it does not load anything. I can't even see the payment inputs. I disabled Adblock, deleted cookies, hard refreshed, resetted internet modem ...

erenbertr

Casual Listener

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Spotify Premium using abroad

HiI'm currently living in TurkeyI was wondering will I be able to use spotify in Bosnia if I buy the premium account?And also, is the student discount available in Turkey?Regards,Rešid

Newbie

Hi I'm currently living in Turkey I was wondering will I be able to use spotify in Bosnia if I buy the premium account? And also, is the student discount available in Turkey? Regards, Rešid

Bittencourt

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

2016 wrapped email.

Hey, i was really really looking forward to seeing my year in music 2016, i consider it to be one of the most compelling reasons to stick with spotify over apple music. Recently i learnt that spotify was ditching the website and going with emails thi...

Newbie

Hey, i was really really looking forward to seeing my year in music 2016, i consider it to be one of the most compelling reasons to stick with spotify over apple music. Recently i learnt that spotify...

luismck

Casual Listener

1132 Views

6 replies

3 likes

Account
  • 1132 Views
  • 6 replies
  • 3 likes

Solved!! Change Premium account for free account

If I would change my Premium account into a Free one, will my playlists still be available? Of course, without the Premium features.

Newbie

If I would change my Premium account into a Free one, will my playlists still be available? Of course, without the Premium features.

Bittencourt

Spotify Star

311 Views

1 replies

0 likes

Account
Free
Premium
  • 311 Views
  • 1 replies
  • 0 likes

For some reason notifications disabled - didn't get My year in 2016, what to do :(

Yesterday you send out the (fantastic) emails about My music year in 2016. For some odd reasons my i turned off my notifications, so i didn't receive this mail. Is there any possibility to receive it. I was really looking forward to this...

Newbie

Yesterday you send out the (fantastic) emails about My music year in 2016. For some odd reasons my i turned off my notifications, so i didn't receive this mail. Is there any possibility to receive it...

Maxim

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Student discount in France

Hi. I am a Spotify user in France, and i can't find the student discount on the Spotify french website. I can see it though on the US website. I am already Premium and I pay 9.99 euros each month. What should I do to get the student discount ? Thanks...

Casual Listener

Hi. I am a Spotify user in France, and i can't find the student discount on the Spotify french website. I can see it though on the US website. I am already Premium and I pay 9.99 euros each month. Wh...

MattSuda

Spotify Star

2456 Views

2 replies

0 likes

Account
Premium
Subscription
  • 2456 Views
  • 2 replies
  • 0 likes