Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 410 Views
  • 0 replies
  • 7 likes
  • Security
  • 410 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439803 Views
  • 970 replies
  • 108 likes
  • Account
  • 439803 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195349 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195349 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106873 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106873 Views
  • 70 replies
  • 11 likes

Superuser Contribution Enojada

Quiero cancelar la cuenta Premium y la opcion que me dan o los pasos para hacerlo son incorrectos... no sale nada en la pagina en la parte izquierda que diga "suscripción" para uno cancelarla...... quiero cancelar esta mierda

  • Newbie
  • Quiero cancelar la cuenta Premium y la opcion que me dan o los pasos para hacerlo son incorrectos... no sale nada en la pagina en la parte izquierda que diga "suscripción" para uno cancelarla...... q...
  • Maria_B
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of subscription

My premium trial offer and I subscribed to the £9.99 deal. Entered phone number. Entered text code. Got messages to say I was good to go. When I now select a song the shuffle bar pulses once and then nothing happens. Any ideas?

  • Newbie
  • My premium trial offer and I subscribed to the £9.99 deal. Entered phone number. Entered text code. Got messages to say I was good to go. When I now select a song the shuffle bar pulses once and then...
  • Maria_B
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Premium subscription gone

Got a new phone, downloaded Spotify,logged in, went to my section and none of my saved songs were there and my account wasn't premium no more even though in my receipts it shows my subscription expires on the 22nd of January 2017

  • Casual Listener
  • Got a new phone, downloaded Spotify,logged in, went to my section and none of my saved songs were there and my account wasn't premium no more even though in my receipts it shows my subscription expir...
  • Quepa
  • Roadie
  • 288 Views
  • 6 replies
  • 0 likes
  • 288 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify Family Plan

I just signed up for the Spotify family plan. My daughter who was already a Spotify Premium member was added to my plan. However I sent her an email invite for which she received and accepted her playlists disappeared and it is requesting that she si...

  • Casual Listener
  • I just signed up for the Spotify family plan. My daughter who was already a Spotify Premium member was added to my plan. However I sent her an email invite for which she received and accepted her pla...
  • YamUrbina
  • Music Fan
  • 323 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 323 Views
  • 2 replies
  • 1 likes

3 Months for $.99 deal

Hello, I tried to take advantage of this deal, but was given a 7 day trial and now that I want to go Premium, I am ony seeing $9.99 per month and a some posts in this forum seem to indicate that since I took the 7 day deal I am ineligible (while othe...

  • Casual Listener
  • Hello, I tried to take advantage of this deal, but was given a 7 day trial and now that I want to go Premium, I am ony seeing $9.99 per month and a some posts in this forum seem to indicate that sinc...
  • mhurst29
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • Premium
  • 177 Views
  • 2 replies
  • 0 likes

Superuser Contribution facebook problems

Hey, So I deactivated my FB account which was linked to my Spotify. When I tried logging in to Spotify again, I could only do that via logging into Facebook, which automatically made my FB active again.So I did just that, went to setting and deactive...

  • Newbie
  • Hey,   So I deactivated my FB account which was linked to my Spotify. When I tried logging in to Spotify again, I could only do that via logging into Facebook, which automatically made my FB a...
  • Maria_B
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Courtesy pay fee

Why am I getting charged an extra $25 on my account for a courtesy pay fee?

  • Newbie
  • Why am I getting charged an extra $25 on my account for a courtesy pay fee?
  • Hubo
  • Community Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

do no let me subscribe to premium

After putting the card and all the data, i put in subscribe and skipped a sign that says "Oops, it looks like your card or payment provider is having a bad day. Try it again or use another method of payment". Some help to do it?

  • Newbie
  • After putting the card and all the data, i put in subscribe and skipped a sign that says "Oops, it looks like your card or payment provider is having a bad day. Try it again or use another method of ...
  • Hubo
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Problem with Spotify Family

Hi!I've had Spotify Family for 6 members since Septemer and everything was fine. But in new year, memeberships just reset (only I have Premium now) , and when I try to add my family, it doesn't work! Address is fine but it say that Spotify didn't man...

  • Newbie
  • Hi! I've had Spotify Family for 6 members since Septemer and everything was fine. But in new year, memeberships just reset (only I have Premium now) , and when I try to add my family, it doesn't wor...
  • feelikeastrangr
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Premium

My premium won't let me play music without a wifi or 3G connection. I thought you could play music without one? What's going on????

  • Casual Listener
  • My premium won't let me play music without a wifi or 3G connection. I thought you could play music without one? What's going on????
  • Ogelovesbasil
  • Casual Listener
  • 290 Views
  • 4 replies
  • 0 likes
  • 290 Views
  • 4 replies
  • 0 likes

Sprint added premium but it's still not on any of our accounts

We've all had Spotify Premium before and we switched over to Sprint now Sprint has wear we can add the Spotify Premium to our account and pay through them at a discounted rate Sprint stated that they've added it this is my 4th time now calling them a...

  • Newbie
  • We've all had Spotify Premium before and we switched over to Sprint now Sprint has wear we can add the Spotify Premium to our account and pay through them at a discounted rate Sprint stated that they...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium
  • 114 Views
  • 1 replies
  • 0 likes

Being charged for upcoming month after cancelling automatic renewal

I stopped my account from automatically renewing but it didn't cancel and says that I am being charged for the upcoming month; starting two days from now on 02/27/2016. I do not want to pay the $9.99 for the month and considering I tried to cancel my...

  • Newbie
  • I stopped my account from automatically renewing but it didn't cancel and says that I am being charged for the upcoming month; starting two days from now on 02/27/2016. I do not want to pay the $9.99...
  • Kymkeogh
  • Newbie
  • 200 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 200 Views
  • 2 replies
  • 0 likes

Codigos de regalo

Bunea tarde, tengo varios codigos que compre hace poco mas de un año ya cada que los ingreso me aparace la siguiente leyenda:"Desafortunadamente, este código Premium no parece ser válido. Inténtalo nuevamente o ponte en contacto con el departamento d...

  • Casual Listener
  • Bunea tarde, tengo varios codigos que compre hace poco mas de un año ya cada que los ingreso me aparace la siguiente leyenda: "Desafortunadamente, este código Premium no parece ser válido. Inténtalo...
  • itu_
  • Community Legend
  • 990 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 990 Views
  • 3 replies
  • 0 likes

Cuentas

Tengo supuestamente una cuenta familiar y deseo dar de baja la cuenta premium de mi Sra pero no puedo hacerlo y me aparecen 2 cuentas familiares. Por lo tanto estoy pagando 2 familiares y una premium. Como podemos cancelar 1 familiar y la premium par...

  • Newbie
  • Tengo supuestamente una cuenta familiar y deseo dar de baja la cuenta premium de mi Sra pero no puedo hacerlo y me aparecen 2 cuentas familiares. Por lo tanto estoy pagando 2 familiares y una premium...
  • itu_
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Facebook login not working. i.e (incorrect username or password) when both are correct

So heres the problem: I cannot log into my spotify for some reason, I signed up with facebook. When I try to log in I click the "log in with facebook" button. It just vibrates then stops saying incorrect username and password, which is strange. I the...

  • Regular
  • So heres the problem:  I cannot log into my spotify for some reason, I signed up with facebook.  When I try to log in I click the "log in with facebook" button. It just vibrates then stop...
  • Dyson777
  • Regular
  • 2067 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2067 Views
  • 4 replies
  • 0 likes

REFUND

I know for a fact I canceled my subscription to premium last October and y'all have still taken money out. I need to be refunded for every month (3/4) that you all charged me for. Or I will request a lawyer. Email me back at ****************@yahoo.co...

  • Newbie
  • I know for a fact I canceled my subscription to premium last October and y'all have still taken money out. I need to be refunded for every month (3/4) that you all charged me for. Or I will request a...
  • itu_
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Cannot redeem family invite on iphone

I have set up Spotify family and sent out 3 ivites. 1 was an Android, and the other 2 were ios. The Android had no problems using the link and getting connected, but the iphones are not working at all. No matter how we try and redeem the codes, an er...

  • Casual Listener
  • I have set up Spotify family and sent out 3 ivites. 1 was an Android, and the other 2 were ios. The Android had no problems using the link and getting connected, but the iphones are not working at al...
  • Cargramrod
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Solved!! overseas longer than 30 days...

Hey, I have a premium account. I'll be doing a big 7 week roadtrip in Namibia so will load my playlists on my ipod in offline mode. If I find somewhere with wireless do i just need to log in so Spotify can check my account or will all the playlists n...

  • Casual Listener
  • Hey,   I have a premium account. I'll be doing a big 7 week roadtrip in Namibia so will load my playlists on my ipod in offline mode. If I find somewhere with wireless do i just need to log ...
  • Rangeball1
  • Newbie
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

I paid for my Spotify but its saying I need to pay again

I paid for my Spotify on the 26th of December & its now the 6th of January & its saying my premium has been paused & given me the option to downgrade. Why has it been paused when it hasn't even been a month yet since my last payment?

  • Newbie
  • I paid for my Spotify on the 26th of December & its now the 6th of January & its saying my premium has been paused & given me the option to downgrade. Why has it been paused when it hasn'...
  • Catee
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Overcharged

I have signed up for Spotify 3 months for 99p and I've just had a receipt saying that I've been charged £9.99 how does this happen??

  • Casual Listener
  • I have signed up for Spotify 3 months for 99p and I've just had a receipt saying that I've been charged £9.99 how does this happen??
  • Catee
  • Community Legend
  • 206 Views
  • 3 replies
  • 0 likes
  • 206 Views
  • 3 replies
  • 0 likes