Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't find a way to change my physical adress.

Can't find a way to change my physical adress.

Hello, I'm Family Premium user, and I live in a flat with my friends + one brother more than few years. We all live in the same adress and I decided to buy Family Premium which fits best for us. But when I was asked to enter my adress details, I can't remember which street name/postcode I added there.(It's kinda complicated in the adress I live) Therefore I can't invite anybody to my Family Premium. I wan't to change my adress but Spotify doesn't contain that feature. As I searched on the internet, people say solution is to cancel your premium and renew the Family Premium offer. I did that, canceled my premium and switched to Free. Then I bought Family Premium again, but it didn't ask me any adress information. It just continued from where it left. Please help me to fix this, I'm paying more by this way, but can't make use of it. Sorry for my unusual English, best regards.

Reply
1 Reply

Hey there @burkaysoylu, thanks for posting in the Community! 

 

Unfortunately once you`ve confirmed your home address in your account, it cannot be changed by you, but it can be changed by Spotify Support | @SpotifyCares | Facebook support

By contacting the Customer Support, and providing them details for your situation and account, they`ll be able to change your home address. 

Note: If you get in touch with the site support, you maybe will receive reply from no-reply, reply it anyway, and you`ll hear from the staff shortly, usually between 24-48 hours.  

 

FAQ`s and Q&A about Premium for Family 

 

Please feel free to come in the Community again, if you need further assistance, we`d love to help : )

 

 

MartinStoichkovSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts