Mobile Carrier advised i'm on premium but code doesn't work on account.

[prinzboi]

I already registered with my mobile carrier. But the pin that was sent to me is not working. My mobile carrier said i'm already registered to Spotify Premium but it is not reflecting on my account.

[osornios]

Hey @prinzboi,

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. It should read 'Your subscription is associated with our partner xXxXx'.

If that's the case, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

If your subscription appears as Free, you need to link your mobile carrier account to your Spotify again. Could it be possible that you linked it to a different account?

[prinzboi]

Hi @osornios,

Thank you for your reply. But I only log in to my account using facebook.