Mobile Spotify controlled from a webplayer

[Annemarie3]

Hi,

My Spotify seems controlled by a Firefox webplayer. It starts and stops my music and plays a playlist I don't know. I already changed my password, logged out from all accounts and installed my app again. 

I don't have the browser Firefox on any of my computers.

Hope someone is able to help me! 

Gr. Annemarie

[Maxim]

Hey @Annemarie3,

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

Thanks.

[Annemarie3]

Hi, I already followed all of these steps and it still happened this morning. Do you have any options or should I just make a new Spotify account? 

Greetings.

[Maxim]

I'd recommend taking another look at the steps in the support article. It sounds like you didn't read the second step 🙂