More on the duplicate acc issue..

[popjompa]

I'm lifting this topic again since there is no response when I tried with the contact form. 

The thing is that I can't login to my premium account (popjompa) after some merge with facebook, I can access it on this site and it is still a premium account. But since my information is now linked to my FB profile the client won't use my old information, and I'm stuck with a new free account. I've read the other treads about unliknking in the client but I can't find those checkboxes? (using osx if there is any help)

So if some moderator can lift this and delete the extra account it would make my day! 

[Richard]

Hey there,

I've picked up your case in our system and sent you an e-mail that should sort everything out.

[user-removed]

Hi. I have a duplicate account and would like to get rid of it. The premium one existed and when I got a new phone, I downloaded the app. This created a new account. I would like to delete the new account and login using the old one. Please email me to help. Thanks.

[user-removed]

Hi,

I don't know is this is "duplicate account" issue, however I just went to post a link for one of my playlists onto facebook and it said that I needed to connect first. So I pressed allow and I was logged out of spotify and then back in automatically. When spotify reopened, all of my playlists had been deleted and my inbox was empty. It also says that I am a spotify free user, even though I pay for an unlimited account?! I'm confused!! thanks 

[Richard]

I've sent you two both emails regarding your accounts - everything should be working fine again now but let me know if you experience differently.

[user-removed]

I also having problems with accessing my account through Facebook I have done everything in the FAQ resetting my FB password and still no luck

[Richard]

It looks like you've already sent in a message about this through our contact form - someone will pick it up and deal with it asap.

[user-removed]

Thank you I apologize I thought they where the same

[Dicla]

Hi

Can u please delete my Free Account. I cant get connected to Facebook with my premium acc because the Free acc is already connected to Facebook 😞