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purple songs

how long does it take for a purple song to go back to being able to be played? i know that spotify does this after 5 plays but i'm wondering if this gets reset

Newbie

how long does it take for a purple song to go back to being able to be played? i know that spotify does this after 5 plays but i'm wondering if this gets reset

Stupify

Community Legend

795 Views

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1 spotify account, 2 FB accounts

my 2 daughters want 1 spotify account but they have 2 FB accounts how do we manage?

Casual Listener

my 2 daughters want 1 spotify account but they have 2 FB accounts how do we manage?  

Stupify

Community Legend

536 Views

4 replies

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Not a Facebook User

I'm a premium user & I know I have friends that use spotify. But when I locate them & try and add them to my "friends list" I get this error message : Failed to Enable Spotify Socail. Which is horse crap. I'm just not on FB. Anyways around this so I ...

Visitor

I'm a premium user & I know I have friends that use spotify. But when I locate them & try and add them to my "friends list" I get this error message : Failed to Enable Spotify Socail.  W...

Stupify

Community Legend

366 Views

1 replies

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Profile locked to US

Hi! I am trying to sign up for a premium account, but for some reason my profile is locked to the US as country, where it should be Norway which is where I live! When I try to pay, the system does not accept my credit card as it is not from the US! P...

Newbie

Hi!   I am trying to sign up for a premium account, but for some reason my profile is locked to the US as country, where it should be Norway which is where I live! When I try to pay, the sys...

257 Views

0 replies

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No downloads showing up after redeem code used

I bought a £10 gift card and used it to add 15 downloads to my account, but no downloads are showing up and I can't download any songs. I wrote into community help before, and they said email support, and I emailed support and they told me to ask com...

Casual Listener

I bought a £10 gift card and used it to add 15 downloads to my account, but no downloads are showing up and I can't download any songs. I wrote into community help before, and they said email support...

222 Views

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Can't log in

Every time I try to log in, Spotify tells me that "your country does not match the one set in you profile". I don't understand why, beacuse I haven't used Spotify in any other country than where I signed up.. I just purchased Spotify Premium to fix t...

Newbie

Every time I try to log in, Spotify tells me that "your country does not match the one set in you profile". I don't understand why, beacuse I haven't used Spotify in any other country than where I si...

255 Views

0 replies

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SOB please help

My spotify is acting up and not completing the songs. It always stops the track 1:28sec into the song. and it won't play the next song when I choose to skip tracks. Not even the radio works properly. I've deleted the app and done everything to try an...

Casual Listener

My spotify is acting up and not completing the songs. It always stops the track 1:28sec into the song. and it won't play the next song when I choose to skip tracks. Not even the radio works properly....

rbriones79

Casual Listener

524 Views

3 replies

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Solved!! Deleted Playlists/ Premium. Urgent Case # 00223194 Time Sensitive

Hello, I have a Spotify premium service and I accidentally deleted a playlist that is very important to me, named Nancy Party. I synch up with 2 devices, my work computer and my personal Mac Pro. I am having a party tomorrow and I need to have that p...

Casual Listener

Hello,   I have  a Spotify premium service and I accidentally deleted a playlist that is very important to me, named Nancy Party.  I synch up with 2 devices, my work computer and m...

mvilla29

Casual Listener

523 Views

2 replies

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Where are the Dead Skeletons

The Dead Skeletons are a band from Iceland that I learned about from NPR.ORG. I'd love to be able to access them from Spotify.

Casual Listener

The Dead Skeletons are a band from Iceland that I learned about from NPR.ORG.  I'd love to be able to access them from Spotify.

rblument

Casual Listener

438 Views

2 replies

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Solved!! canceled subscription but im still getting billed

And last time I.posted this I was told by a moderator I would get contacted and nothing happened"!! I am soooo unhappy with spotify!

Regular

And last time I.posted this I was told by a moderator I would get contacted and nothing happened"!! I am soooo unhappy with spotify!

Richard

Community Legend

603 Views

3 replies

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Solved!! My facebook linked to another spotify account

Hi I want to sign up for Spotify but when I try i am automatically signed in to my sisters account through my facebook accout. Is it possible to unlink these to enable me to sign up from scratch for my own account. Thanks Tamsin

Regular

Hi    I want to sign up for Spotify but when I try i am automatically signed in to my sisters account through my facebook accout. Is it possible to unlink these to enable me to sign up ...

TamsinScott

Regular

713 Views

4 replies

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30 Day Free Trial

I've just acticated the 30day free trial, I look on my subsciptions and it says 2 Day Premium, Slighty confused here and say's i'll be charged £0.00 on the 25/8/12.

Casual Listener

I've just acticated the 30day free trial, I look on my subsciptions and it says 2 Day Premium, Slighty  confused here and say's i'll be charged £0.00 on the 25/8/12. 

bradumz

Casual Listener

455 Views

1 replies

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Account country

Hello..Ive try'd to change my spotify country settings, on the site, and on facebook. But none of them works, what the hell do I do?

Newbie

Hello.. Ive try'd to change my spotify country settings, on the site, and on facebook.  But none of them works, what the hell do I do? 

meahtenoha

Spotify

378 Views

1 replies

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Forgotten password and no access to email address

Hiya, I was just wondering if anyone could help me out. I have forgotten my spotify password and can not access the password reset email as its being sent to an email address I no longer have access to (I registered with my uni email address and now ...

Newbie

Hiya, I was just wondering if anyone could help me out. I have forgotten my spotify password and can not access the password reset email as its being sent to an email address I no longer have acces...

David

Spotify Legend

664 Views

1 replies

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charging me twice and giving me no premium service

I have been trying to contact Spotify for months and recieve no reply. I have charged twice since November 2011 a month for an account in my name and also it seems Im paying for another user as well not known to me through my bank account. Countless ...

Newbie

I have been trying to contact Spotify for months and recieve no reply. I have charged twice since November 2011 a month for an account in my name and also it seems Im paying for another user as well ...

David

Spotify Legend

461 Views

2 replies

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Subscription

Hi I was wondering if I could get a refund on my recent subscription. I signed up for the 1 month trial, but forgot to cancel my subscription by the end of the trial. I have already canceled my subscription on the day I was charged. I cancelled becau...

Newbie

Hi I was wondering if I could get a refund on my recent subscription. I signed up for the 1 month trial, but forgot to cancel my subscription by the end of the trial. I have already canceled my subsc...

Sam

Spotify

314 Views

1 replies

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Disabled

Hey I subscribed to a premium account, and when my credit card was cancelled, and the payment failed, my Spotify playlists and music was all frozen in grey and you can't click on any of it. I dont want to go back to a premium account, just a free one...

Newbie

Hey I subscribed to a premium account, and when my credit card was cancelled, and the payment failed, my Spotify playlists and music was all frozen in grey and you can't click on any of it. I dont wa...

Sam

Spotify

320 Views

1 replies

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May be another user. Want password every login

Hello there! I suspect another user to be using my spotify account. I probably logged in at some party and checked the remember password box. I want spotify forget my password at any IP-address (computer). This way my music isn't being stopped all th...

Newbie

Hello there!   I suspect another user to be using my spotify account. I probably logged in at some party and checked the remember password box. I want spotify forget my password at any IP-ad...

Sam

Spotify

262 Views

1 replies

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i juts download songs

hey there, im new with spotify premium, i go on mobile and i have downloaded some songs... but...have i BOUGHT them? will i pay them? or have i turned on off-line mode? help please

Newbie

hey there, im new with spotify premium, i go on mobile and i have downloaded some songs... but... have i BOUGHT them? will i pay them? or have i turned on off-line mode? help please

Sam

Spotify

1595 Views

1 replies

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i need a refund noooow!!!

I will be forced to pursue legal action if j don't get a response and I don't receive my refund! I canceled my subscription and no one is doing anything about helping me!

Regular

I will be forced to pursue legal action if j don't get a response and I don't receive my refund! I canceled my subscription and no one is doing anything about helping me!

Sam

Spotify

560 Views

2 replies

0 likes

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