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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

782890 Views

18 replies

29 likes

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Problem to listen mp3 stocked on my computer

Hello everybody,just for start, sorry for my english, i'm french and i don't speak english very well (same thing for write it).So, for my problem, I'm just trying to understand something.I chose a directory of my computer to share my mp3 on spotify.A...

Music Fan

Hello everybody, just for start, sorry for my english, i'm french and i don't speak english very well (same thing for write it). So, for my problem, I'm just trying to understand something. I chos...

V_Granjou

Music Fan

372 Views

1 replies

0 likes

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Change Country Setting

HI, My account is set to Germany, but i have never been there, have tried to change but this just sends me round in a loop. could you please change my code to the uk? i have emailed on more than once. With thanks Paul

Casual Listener

HI,   My account is set to Germany, but i have never been there, have tried to change but this just sends me round in a loop. could you please change my code to the uk? i have emailed on mor...

simplifiedsoftw

Casual Listener

330 Views

1 replies

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Become a premium member

Goodafternoon, Does anyone have a idea how I could change my country to the Netherlands? I am living across the border in Germany, so I get a German IP address assigned by my provider, and so only the German way to pay (Deutsche bank etc), and I have...

Casual Listener

    Goodafternoon,   Does anyone have a idea how I could change my country to the Netherlands?   I am living across the border in Germany, so I get a Ger...

user-removed

Not applicable

555 Views

1 replies

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Two subscriptions on the same paycard.

I got spotify before integration with facebook. The other day I tried to make a spotify account to my daughter. Im going to be the one who's paying for this, with same card information that I have on my own account. She is not old enough to get faceb...

Casual Listener

I got spotify before integration with facebook. The other day I tried to make a spotify account to my daughter. Im going to be the one who's paying for this, with same card information that I have on...

tinepernille

Casual Listener

911 Views

2 replies

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Spotify free and time limits

I have a Spotify Free account. I understand and accept the concept of 2.5 hours a week but I am lost as to how and where I can view how much time I have remaining and when my account renews itself and adds another 2.5 hours. I can't see any timer on ...

Newbie

I have a Spotify Free account. I understand and accept the concept of 2.5 hours a week but I am lost as to how and where I can view how much time I have remaining and when my account renews itself an...

David

Spotify Legend

601 Views

1 replies

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purple songs

how long does it take for a purple song to go back to being able to be played? i know that spotify does this after 5 plays but i'm wondering if this gets reset

Newbie

how long does it take for a purple song to go back to being able to be played? i know that spotify does this after 5 plays but i'm wondering if this gets reset

Stupify

Community Legend

780 Views

1 replies

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1 spotify account, 2 FB accounts

my 2 daughters want 1 spotify account but they have 2 FB accounts how do we manage?

Casual Listener

my 2 daughters want 1 spotify account but they have 2 FB accounts how do we manage?  

Stupify

Community Legend

502 Views

4 replies

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Not a Facebook User

I'm a premium user & I know I have friends that use spotify. But when I locate them & try and add them to my "friends list" I get this error message : Failed to Enable Spotify Socail. Which is horse crap. I'm just not on FB. Anyways around this so I ...

Visitor

I'm a premium user & I know I have friends that use spotify. But when I locate them & try and add them to my "friends list" I get this error message : Failed to Enable Spotify Socail.  W...

Stupify

Community Legend

350 Views

1 replies

0 likes

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Profile locked to US

Hi! I am trying to sign up for a premium account, but for some reason my profile is locked to the US as country, where it should be Norway which is where I live! When I try to pay, the system does not accept my credit card as it is not from the US! P...

Newbie

Hi!   I am trying to sign up for a premium account, but for some reason my profile is locked to the US as country, where it should be Norway which is where I live! When I try to pay, the sys...

247 Views

0 replies

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No downloads showing up after redeem code used

I bought a £10 gift card and used it to add 15 downloads to my account, but no downloads are showing up and I can't download any songs. I wrote into community help before, and they said email support, and I emailed support and they told me to ask com...

Casual Listener

I bought a £10 gift card and used it to add 15 downloads to my account, but no downloads are showing up and I can't download any songs. I wrote into community help before, and they said email support...

212 Views

0 replies

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Can't log in

Every time I try to log in, Spotify tells me that "your country does not match the one set in you profile". I don't understand why, beacuse I haven't used Spotify in any other country than where I signed up.. I just purchased Spotify Premium to fix t...

Newbie

Every time I try to log in, Spotify tells me that "your country does not match the one set in you profile". I don't understand why, beacuse I haven't used Spotify in any other country than where I si...

248 Views

0 replies

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SOB please help

My spotify is acting up and not completing the songs. It always stops the track 1:28sec into the song. and it won't play the next song when I choose to skip tracks. Not even the radio works properly. I've deleted the app and done everything to try an...

Casual Listener

My spotify is acting up and not completing the songs. It always stops the track 1:28sec into the song. and it won't play the next song when I choose to skip tracks. Not even the radio works properly....

rbriones79

Casual Listener

500 Views

3 replies

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Solved!! Deleted Playlists/ Premium. Urgent Case # 00223194 Time Sensitive

Hello, I have a Spotify premium service and I accidentally deleted a playlist that is very important to me, named Nancy Party. I synch up with 2 devices, my work computer and my personal Mac Pro. I am having a party tomorrow and I need to have that p...

Casual Listener

Hello,   I have  a Spotify premium service and I accidentally deleted a playlist that is very important to me, named Nancy Party.  I synch up with 2 devices, my work computer and m...

mvilla29

Casual Listener

501 Views

2 replies

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Where are the Dead Skeletons

The Dead Skeletons are a band from Iceland that I learned about from NPR.ORG. I'd love to be able to access them from Spotify.

Casual Listener

The Dead Skeletons are a band from Iceland that I learned about from NPR.ORG.  I'd love to be able to access them from Spotify.

rblument

Casual Listener

427 Views

2 replies

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Solved!! canceled subscription but im still getting billed

And last time I.posted this I was told by a moderator I would get contacted and nothing happened"!! I am soooo unhappy with spotify!

Regular

And last time I.posted this I was told by a moderator I would get contacted and nothing happened"!! I am soooo unhappy with spotify!

Richard

Community Legend

591 Views

3 replies

0 likes

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Solved!! My facebook linked to another spotify account

Hi I want to sign up for Spotify but when I try i am automatically signed in to my sisters account through my facebook accout. Is it possible to unlink these to enable me to sign up from scratch for my own account. Thanks Tamsin

Regular

Hi    I want to sign up for Spotify but when I try i am automatically signed in to my sisters account through my facebook accout. Is it possible to unlink these to enable me to sign up ...

TamsinScott

Regular

677 Views

4 replies

0 likes

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30 Day Free Trial

I've just acticated the 30day free trial, I look on my subsciptions and it says 2 Day Premium, Slighty confused here and say's i'll be charged £0.00 on the 25/8/12.

Casual Listener

I've just acticated the 30day free trial, I look on my subsciptions and it says 2 Day Premium, Slighty  confused here and say's i'll be charged £0.00 on the 25/8/12. 

bradumz

Casual Listener

438 Views

1 replies

0 likes

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Account country

Hello..Ive try'd to change my spotify country settings, on the site, and on facebook. But none of them works, what the hell do I do?

Newbie

Hello.. Ive try'd to change my spotify country settings, on the site, and on facebook.  But none of them works, what the hell do I do? 

meahtenoha

Spotify

353 Views

1 replies

0 likes

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Forgotten password and no access to email address

Hiya, I was just wondering if anyone could help me out. I have forgotten my spotify password and can not access the password reset email as its being sent to an email address I no longer have access to (I registered with my uni email address and now ...

Newbie

Hiya, I was just wondering if anyone could help me out. I have forgotten my spotify password and can not access the password reset email as its being sent to an email address I no longer have acces...

David

Spotify Legend

640 Views

1 replies

0 likes

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charging me twice and giving me no premium service

I have been trying to contact Spotify for months and recieve no reply. I have charged twice since November 2011 a month for an account in my name and also it seems Im paying for another user as well not known to me through my bank account. Countless ...

Newbie

I have been trying to contact Spotify for months and recieve no reply. I have charged twice since November 2011 a month for an account in my name and also it seems Im paying for another user as well ...

David

Spotify Legend

446 Views

2 replies

0 likes

  • 446 Views
  • 2 replies
  • 0 likes