purple songs
how long does it take for a purple song to go back to being able to be played? i know that spotify does this after 5 plays but i'm wondering if this gets reset
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Start a topichow long does it take for a purple song to go back to being able to be played? i know that spotify does this after 5 plays but i'm wondering if this gets reset
Newbie
how long does it take for a purple song to go back to being able to be played? i know that spotify does this after 5 plays but i'm wondering if this gets reset
Stupify
Community Legend
795 Views
1 replies
0 likes
my 2 daughters want 1 spotify account but they have 2 FB accounts how do we manage?
Casual Listener
my 2 daughters want 1 spotify account but they have 2 FB accounts how do we manage?
Stupify
Community Legend
536 Views
4 replies
0 likes
I'm a premium user & I know I have friends that use spotify. But when I locate them & try and add them to my "friends list" I get this error message : Failed to Enable Spotify Socail. Which is horse crap. I'm just not on FB. Anyways around this so I ...
Visitor
I'm a premium user & I know I have friends that use spotify. But when I locate them & try and add them to my "friends list" I get this error message : Failed to Enable Spotify Socail. W...
Stupify
Community Legend
366 Views
1 replies
0 likes
Hi! I am trying to sign up for a premium account, but for some reason my profile is locked to the US as country, where it should be Norway which is where I live! When I try to pay, the system does not accept my credit card as it is not from the US! P...
Newbie
Hi! I am trying to sign up for a premium account, but for some reason my profile is locked to the US as country, where it should be Norway which is where I live! When I try to pay, the sys...
257 Views
0 replies
0 likes
I bought a £10 gift card and used it to add 15 downloads to my account, but no downloads are showing up and I can't download any songs. I wrote into community help before, and they said email support, and I emailed support and they told me to ask com...
Casual Listener
I bought a £10 gift card and used it to add 15 downloads to my account, but no downloads are showing up and I can't download any songs. I wrote into community help before, and they said email support...
222 Views
0 replies
0 likes
Every time I try to log in, Spotify tells me that "your country does not match the one set in you profile". I don't understand why, beacuse I haven't used Spotify in any other country than where I signed up.. I just purchased Spotify Premium to fix t...
Newbie
Every time I try to log in, Spotify tells me that "your country does not match the one set in you profile". I don't understand why, beacuse I haven't used Spotify in any other country than where I si...
255 Views
0 replies
0 likes
My spotify is acting up and not completing the songs. It always stops the track 1:28sec into the song. and it won't play the next song when I choose to skip tracks. Not even the radio works properly. I've deleted the app and done everything to try an...
Casual Listener
My spotify is acting up and not completing the songs. It always stops the track 1:28sec into the song. and it won't play the next song when I choose to skip tracks. Not even the radio works properly....
rbriones79
Casual Listener
524 Views
3 replies
0 likes
Hello, I have a Spotify premium service and I accidentally deleted a playlist that is very important to me, named Nancy Party. I synch up with 2 devices, my work computer and my personal Mac Pro. I am having a party tomorrow and I need to have that p...
Casual Listener
Hello, I have a Spotify premium service and I accidentally deleted a playlist that is very important to me, named Nancy Party. I synch up with 2 devices, my work computer and m...
mvilla29
Casual Listener
523 Views
2 replies
0 likes
The Dead Skeletons are a band from Iceland that I learned about from NPR.ORG. I'd love to be able to access them from Spotify.
Casual Listener
The Dead Skeletons are a band from Iceland that I learned about from NPR.ORG. I'd love to be able to access them from Spotify.
rblument
Casual Listener
438 Views
2 replies
0 likes
And last time I.posted this I was told by a moderator I would get contacted and nothing happened"!! I am soooo unhappy with spotify!
Regular
And last time I.posted this I was told by a moderator I would get contacted and nothing happened"!! I am soooo unhappy with spotify!
Richard
Community Legend
603 Views
3 replies
0 likes
Hi I want to sign up for Spotify but when I try i am automatically signed in to my sisters account through my facebook accout. Is it possible to unlink these to enable me to sign up from scratch for my own account. Thanks Tamsin
Regular
Hi I want to sign up for Spotify but when I try i am automatically signed in to my sisters account through my facebook accout. Is it possible to unlink these to enable me to sign up ...
TamsinScott
Regular
713 Views
4 replies
0 likes
I've just acticated the 30day free trial, I look on my subsciptions and it says 2 Day Premium, Slighty confused here and say's i'll be charged £0.00 on the 25/8/12.
Casual Listener
I've just acticated the 30day free trial, I look on my subsciptions and it says 2 Day Premium, Slighty confused here and say's i'll be charged £0.00 on the 25/8/12.
bradumz
Casual Listener
455 Views
1 replies
0 likes
Hello..Ive try'd to change my spotify country settings, on the site, and on facebook. But none of them works, what the hell do I do?
Newbie
Hello.. Ive try'd to change my spotify country settings, on the site, and on facebook. But none of them works, what the hell do I do?
meahtenoha
Spotify
378 Views
1 replies
0 likes
Hiya, I was just wondering if anyone could help me out. I have forgotten my spotify password and can not access the password reset email as its being sent to an email address I no longer have access to (I registered with my uni email address and now ...
Newbie
Hiya, I was just wondering if anyone could help me out. I have forgotten my spotify password and can not access the password reset email as its being sent to an email address I no longer have acces...
David
Spotify Legend
664 Views
1 replies
0 likes
I have been trying to contact Spotify for months and recieve no reply. I have charged twice since November 2011 a month for an account in my name and also it seems Im paying for another user as well not known to me through my bank account. Countless ...
Newbie
I have been trying to contact Spotify for months and recieve no reply. I have charged twice since November 2011 a month for an account in my name and also it seems Im paying for another user as well ...
David
Spotify Legend
461 Views
2 replies
0 likes
Hi I was wondering if I could get a refund on my recent subscription. I signed up for the 1 month trial, but forgot to cancel my subscription by the end of the trial. I have already canceled my subscription on the day I was charged. I cancelled becau...
Newbie
Hi I was wondering if I could get a refund on my recent subscription. I signed up for the 1 month trial, but forgot to cancel my subscription by the end of the trial. I have already canceled my subsc...
Sam
Spotify
314 Views
1 replies
0 likes
Hey I subscribed to a premium account, and when my credit card was cancelled, and the payment failed, my Spotify playlists and music was all frozen in grey and you can't click on any of it. I dont want to go back to a premium account, just a free one...
Newbie
Hey I subscribed to a premium account, and when my credit card was cancelled, and the payment failed, my Spotify playlists and music was all frozen in grey and you can't click on any of it. I dont wa...
Sam
Spotify
320 Views
1 replies
0 likes
Hello there! I suspect another user to be using my spotify account. I probably logged in at some party and checked the remember password box. I want spotify forget my password at any IP-address (computer). This way my music isn't being stopped all th...
Newbie
Hello there! I suspect another user to be using my spotify account. I probably logged in at some party and checked the remember password box. I want spotify forget my password at any IP-ad...
Sam
Spotify
262 Views
1 replies
0 likes
hey there, im new with spotify premium, i go on mobile and i have downloaded some songs... but...have i BOUGHT them? will i pay them? or have i turned on off-line mode? help please
Newbie
hey there, im new with spotify premium, i go on mobile and i have downloaded some songs... but... have i BOUGHT them? will i pay them? or have i turned on off-line mode? help please
Sam
Spotify
1595 Views
1 replies
0 likes
I will be forced to pursue legal action if j don't get a response and I don't receive my refund! I canceled my subscription and no one is doing anything about helping me!
Regular
I will be forced to pursue legal action if j don't get a response and I don't receive my refund! I canceled my subscription and no one is doing anything about helping me!
Sam
Spotify
560 Views
2 replies
0 likes