Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Premium subscription not recognized on iPhone App or Mac client.

I have an active premium subscription tied to my Facebook account, and this is reflected when I login to the Spotify website with my Facebook credentials. When I log into the Spotify iPhone app or Mac client, however, my premium subscription is not b...

Newbie

I have an active premium subscription tied to my Facebook account, and this is reflected when I login to the Spotify website with my Facebook credentials. When I log into the Spotify iPhone app or Ma...

446 Views

0 replies

0 likes

  • 446 Views
  • 0 replies
  • 0 likes

premium???

I am paying for a premium account, but i can only login as a free user. What's wrong??

Newbie

I am paying for a premium account, but i can only login as a free user. What's wrong??

David

Spotify Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Redeem code doens't work

Hello, Today i put in a code from a physical giftcard from the Albert Heijn in Holland, i should be able to download 10 songs now. However i can't download a song without paying for it. I think i should be able to download 10 songs witout paying for ...

Casual Listener

Hello,   Today i put in a code from a physical giftcard from the Albert Heijn in Holland, i should be able to download 10 songs now. However i can't download a song without paying for it. I ...

Normal-User

Casual Listener

1024 Views

4 replies

1 likes

  • 1024 Views
  • 4 replies
  • 1 likes

Problem with downloads - refund required

Hi, today I attempted to purchase this album from Spotify using download tokens. I downloaded the tokens, but was told that Spotify was unable to "get" the tracks, and to try again later. I instead checked iTunes store and managed to purchase the EP ...

Casual Listener

Hi, today I attempted to purchase this album from Spotify using download tokens. I downloaded the tokens, but was told that Spotify was unable to "get" the tracks, and to try again later. I inst...

Tom_Moreton

Casual Listener

429 Views

2 replies

0 likes

  • 429 Views
  • 2 replies
  • 0 likes

cancelar suscripcion

Hola Soy un usuario asiduo a spotify con cuenta premium, el otro dia pero acidentalmente volvi a dar de alta el servicio premium ya mirando las diferencias entre unlimited y premium no se que hice pero se me activo automaticamente un mes premium. Nad...

Casual Listener

Hola   Soy un usuario asiduo a spotify con cuenta premium, el otro dia pero acidentalmente volvi a dar de alta el servicio premium ya mirando las diferencias entre unlimited y premium no se ...

jedek84

Casual Listener

849 Views

1 replies

0 likes

  • 849 Views
  • 1 replies
  • 0 likes

Can´t change card details

I´ve been trying to change my card details for a vile now. But when I click the link it only reloads the same page, I´m stuck! What to do?

Newbie

I´ve been trying to change my card details for a vile now. But when I click the link it only reloads the same page, I´m stuck!   What to do?    

David

Spotify Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

I can not cancel my subscription

I try to cancel my subscription and when I type the password tells me there was an error and try again later, I tried more than 10 times and I keep going the same problem, the password is correct because I checked and I tried to introduce another and...

Casual Listener

I try to cancel my subscription and when I type the password tells me there was an error and try again later, I tried more than 10 times and I keep going the same problem, the password is correct bec...

JaviDriftKing

Casual Listener

395 Views

2 replies

0 likes

  • 395 Views
  • 2 replies
  • 0 likes

Spotify has been paused because my account is being used some else

My music keeps getting paused at random times and I was wondering if theres anyway I can fix that.

Casual Listener

My music keeps getting paused at random times and I was wondering if theres anyway I can fix that.

Goodman

Spotify Legend

656 Views

4 replies

0 likes

  • 656 Views
  • 4 replies
  • 0 likes

Solved!! I just signed up for Spotify Premium for the 30 Day trial, and I got charged for it

So. I had just signed up today with for the 30 day trial. I got billed IMMEDIATELY for the $9.99 That doesn't sound like a free trial to me. In all honesty, I just want 30 days added for free to my subscription. Seeing that is what I was planning to ...

Newbie

So. I had just signed up today with for the 30 day trial. I got billed IMMEDIATELY for the $9.99 That doesn't sound like a free trial to me.   In all honesty, I just want 30 days added for...

MattSuda

Spotify Star

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

No downloads available...

i redeemed my gift card yesterday, worth of 40 downloads and i still get the same error "no downloads available" i loged/restarted many times, but still the same problem.

Newbie

i redeemed my gift card yesterday, worth of 40 downloads and i still get the same error "no downloads available" i loged/restarted many times, but still the same problem.

leem

Casual Listener

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Spotify offline

So I got Spotify Premium specifically to use misic while offline, but because my account is recent I can only log in through facebook. That means if i have no wifi signal I can't log in? Or is there a workaround?

Casual Listener

So I got Spotify Premium specifically to use misic while offline, but because my account is recent I can only log in through facebook. That means if i have no wifi signal I can't log in? Or is there ...

Bmmcmahon

Casual Listener

534 Views

2 replies

0 likes

  • 534 Views
  • 2 replies
  • 0 likes

Can't download tracks to my phone

Hi i have spotify premium and today i was going to update my offline playlist in my phone but it wont start download my phone connect to spotify but on the download page it only says pending is there some kind of problem to your servers today?

Regular

Hi i have spotify premium and today i was going to update my offline playlist in my phone but it wont start download my phone connect to spotify but on the download page it only says pending is there...

tarald332

Regular

867 Views

2 replies

0 likes

  • 867 Views
  • 2 replies
  • 0 likes

TWO SUBSCRIPTIONS!!!

I may have payed for two subscriptions by accedent. Good for Spotify, not so much for me. How can I check and correct this?

Newbie

I may have payed for two subscriptions by accedent. Good for Spotify, not so much for me. How can I check and correct this?

David

Spotify Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Problem to listen mp3 stocked on my computer

Hello everybody,just for start, sorry for my english, i'm french and i don't speak english very well (same thing for write it).So, for my problem, I'm just trying to understand something.I chose a directory of my computer to share my mp3 on spotify.A...

Music Fan

Hello everybody, just for start, sorry for my english, i'm french and i don't speak english very well (same thing for write it). So, for my problem, I'm just trying to understand something. I chos...

V_Granjou

Music Fan

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Change Country Setting

HI, My account is set to Germany, but i have never been there, have tried to change but this just sends me round in a loop. could you please change my code to the uk? i have emailed on more than once. With thanks Paul

Casual Listener

HI,   My account is set to Germany, but i have never been there, have tried to change but this just sends me round in a loop. could you please change my code to the uk? i have emailed on mor...

simplifiedsoftw

Casual Listener

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Become a premium member

Goodafternoon, Does anyone have a idea how I could change my country to the Netherlands? I am living across the border in Germany, so I get a German IP address assigned by my provider, and so only the German way to pay (Deutsche bank etc), and I have...

Casual Listener

    Goodafternoon,   Does anyone have a idea how I could change my country to the Netherlands?   I am living across the border in Germany, so I get a Ger...

user-removed

Not applicable

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Two subscriptions on the same paycard.

I got spotify before integration with facebook. The other day I tried to make a spotify account to my daughter. Im going to be the one who's paying for this, with same card information that I have on my own account. She is not old enough to get faceb...

Casual Listener

I got spotify before integration with facebook. The other day I tried to make a spotify account to my daughter. Im going to be the one who's paying for this, with same card information that I have on...

tinepernille

Casual Listener

1008 Views

2 replies

0 likes

  • 1008 Views
  • 2 replies
  • 0 likes

Spotify free and time limits

I have a Spotify Free account. I understand and accept the concept of 2.5 hours a week but I am lost as to how and where I can view how much time I have remaining and when my account renews itself and adds another 2.5 hours. I can't see any timer on ...

Newbie

I have a Spotify Free account. I understand and accept the concept of 2.5 hours a week but I am lost as to how and where I can view how much time I have remaining and when my account renews itself an...

David

Spotify Legend

663 Views

1 replies

0 likes

  • 663 Views
  • 1 replies
  • 0 likes