Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
I am paying for a premium account, but i can only login as a free user. What's wrong??
I am paying for a premium account, but i can only login as a free user. What's wrong??
Spotify Legend
405 Views
1 replies
0 likes
Have updated/changed my facebook password and tried again Still doesn't work
Have updated/changed my facebook password and tried again Still doesn't work
359 Views
0 replies
0 likes
I'm sure it's a one-button fix, but I can't find it. Please help. Thanks
I'm sure it's a one-button fix, but I can't find it. Please help. Thanks
269 Views
0 replies
0 likes
Hello, Today i put in a code from a physical giftcard from the Albert Heijn in Holland, i should be able to download 10 songs now. However i can't download a song without paying for it. I think i should be able to download 10 songs witout paying for ...
Hello, Today i put in a code from a physical giftcard from the Albert Heijn in Holland, i should be able to download 10 songs now. However i can't download a song without paying for it. I ...
Casual Listener
1054 Views
4 replies
1 likes
Hi, today I attempted to purchase this album from Spotify using download tokens. I downloaded the tokens, but was told that Spotify was unable to "get" the tracks, and to try again later. I instead checked iTunes store and managed to purchase the EP ...
Hi, today I attempted to purchase this album from Spotify using download tokens. I downloaded the tokens, but was told that Spotify was unable to "get" the tracks, and to try again later. I inst...
Casual Listener
452 Views
2 replies
0 likes
Hola Soy un usuario asiduo a spotify con cuenta premium, el otro dia pero acidentalmente volvi a dar de alta el servicio premium ya mirando las diferencias entre unlimited y premium no se que hice pero se me activo automaticamente un mes premium. Nad...
Hola Soy un usuario asiduo a spotify con cuenta premium, el otro dia pero acidentalmente volvi a dar de alta el servicio premium ya mirando las diferencias entre unlimited y premium no se ...
Casual Listener
859 Views
1 replies
0 likes
I´ve been trying to change my card details for a vile now. But when I click the link it only reloads the same page, I´m stuck! What to do?
I´ve been trying to change my card details for a vile now. But when I click the link it only reloads the same page, I´m stuck! What to do?
Spotify Legend
400 Views
1 replies
0 likes
I try to cancel my subscription and when I type the password tells me there was an error and try again later, I tried more than 10 times and I keep going the same problem, the password is correct because I checked and I tried to introduce another and...
I try to cancel my subscription and when I type the password tells me there was an error and try again later, I tried more than 10 times and I keep going the same problem, the password is correct bec...
Casual Listener
419 Views
2 replies
0 likes
My music keeps getting paused at random times and I was wondering if theres anyway I can fix that.
My music keeps getting paused at random times and I was wondering if theres anyway I can fix that.
Spotify Legend
693 Views
4 replies
0 likes
So. I had just signed up today with for the 30 day trial. I got billed IMMEDIATELY for the $9.99 That doesn't sound like a free trial to me. In all honesty, I just want 30 days added for free to my subscription. Seeing that is what I was planning to ...
So. I had just signed up today with for the 30 day trial. I got billed IMMEDIATELY for the $9.99 That doesn't sound like a free trial to me. In all honesty, I just want 30 days added for...
Spotify Star
647 Views
1 replies
0 likes
i redeemed my gift card yesterday, worth of 40 downloads and i still get the same error "no downloads available" i loged/restarted many times, but still the same problem.
i redeemed my gift card yesterday, worth of 40 downloads and i still get the same error "no downloads available" i loged/restarted many times, but still the same problem.
Casual Listener
396 Views
1 replies
0 likes
So I got Spotify Premium specifically to use misic while offline, but because my account is recent I can only log in through facebook. That means if i have no wifi signal I can't log in? Or is there a workaround?
So I got Spotify Premium specifically to use misic while offline, but because my account is recent I can only log in through facebook. That means if i have no wifi signal I can't log in? Or is there ...
Casual Listener
561 Views
2 replies
0 likes
Hi i have spotify premium and today i was going to update my offline playlist in my phone but it wont start download my phone connect to spotify but on the download page it only says pending is there some kind of problem to your servers today?
Hi i have spotify premium and today i was going to update my offline playlist in my phone but it wont start download my phone connect to spotify but on the download page it only says pending is there...
Regular
901 Views
2 replies
0 likes
I may have payed for two subscriptions by accedent. Good for Spotify, not so much for me. How can I check and correct this?
I may have payed for two subscriptions by accedent. Good for Spotify, not so much for me. How can I check and correct this?
Spotify Legend
470 Views
1 replies
0 likes
Hello everybody,just for start, sorry for my english, i'm french and i don't speak english very well (same thing for write it).So, for my problem, I'm just trying to understand something.I chose a directory of my computer to share my mp3 on spotify.A...
Hello everybody, just for start, sorry for my english, i'm french and i don't speak english very well (same thing for write it). So, for my problem, I'm just trying to understand something. I chos...
Music Fan
437 Views
1 replies
0 likes
HI, My account is set to Germany, but i have never been there, have tried to change but this just sends me round in a loop. could you please change my code to the uk? i have emailed on more than once. With thanks Paul
HI, My account is set to Germany, but i have never been there, have tried to change but this just sends me round in a loop. could you please change my code to the uk? i have emailed on mor...
Casual Listener
405 Views
1 replies
0 likes
Goodafternoon, Does anyone have a idea how I could change my country to the Netherlands? I am living across the border in Germany, so I get a German IP address assigned by my provider, and so only the German way to pay (Deutsche bank etc), and I have...
Goodafternoon, Does anyone have a idea how I could change my country to the Netherlands? I am living across the border in Germany, so I get a Ger...
Not applicable
639 Views
1 replies
0 likes
I got spotify before integration with facebook. The other day I tried to make a spotify account to my daughter. Im going to be the one who's paying for this, with same card information that I have on my own account. She is not old enough to get faceb...
I got spotify before integration with facebook. The other day I tried to make a spotify account to my daughter. Im going to be the one who's paying for this, with same card information that I have on...
Casual Listener
1040 Views
2 replies
0 likes
I have a Spotify Free account. I understand and accept the concept of 2.5 hours a week but I am lost as to how and where I can view how much time I have remaining and when my account renews itself and adds another 2.5 hours. I can't see any timer on ...
I have a Spotify Free account. I understand and accept the concept of 2.5 hours a week but I am lost as to how and where I can view how much time I have remaining and when my account renews itself an...
Spotify Legend
676 Views
1 replies
0 likes
how long does it take for a purple song to go back to being able to be played? i know that spotify does this after 5 plays but i'm wondering if this gets reset
how long does it take for a purple song to go back to being able to be played? i know that spotify does this after 5 plays but i'm wondering if this gets reset
Community Legend
867 Views
1 replies
0 likes
