Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
I have redeemed a PIN from a download gift card for 15 downloads, even got an email receipt , but my account shows no downloads available. Any ideas?
I have redeemed a PIN from a download gift card for 15 downloads, even got an email receipt , but my account shows no downloads available. Any ideas?
Spotify
974 Views
6 replies
0 likes
Can anyone suggest a way to get music playing and/or contact an actual person w a ph # @ Spotify?
Can anyone suggest a way to get music playing and/or contact an actual person w a ph # @ Spotify?
Casual Listener
583 Views
4 replies
0 likes
Hi, I am Brazilian, and I used to live in US because I was studying there. Therefore I got Spotify in the US, and I live no more there and my current country is Brazil. Can I change that, or only paying?!Thanks, Renan
Hi, I am Brazilian, and I used to live in US because I was studying there. Therefore I got Spotify in the US, and I live no more there and my current country is Brazil. Can I change that, or...
324 Views
0 replies
0 likes
Hello, a few days ago I wrote this: "I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the contract will be extended accordingly. can provide all the information, th...
Hello, a few days ago I wrote this: "I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the c...
Not applicable
2075 Views
9 replies
0 likes
I am unable to access my spotify account. Whenever I try to reset my pw, I'm told to change my settings at facebook !?! I have never used fb to access spotify before. I tried removing the app from my facebook account, but it still tells me to change ...
I am unable to access my spotify account. Whenever I try to reset my pw, I'm told to change my settings at facebook !?! I have never used fb to access spotify before. I tried removing the app from...
346 Views
0 replies
0 likes
which US Cash cards or Prepaid Credit Cards work with Spotify ????
which US Cash cards or Prepaid Credit Cards work with Spotify ????
Not applicable
3267 Views
5 replies
0 likes
So I've been using spotify (this time around), for about 1/2 months I think. I listen to the top 100 song playlist most days and have it as offline on my mobile. Well i was charged two lots of £50 (£100) for two groups of 100 songs yesterday. I dont'...
So I've been using spotify (this time around), for about 1/2 months I think. I listen to the top 100 song playlist most days and have it as offline on my mobile. Well i was charged two l...
Casual Listener
5019 Views
37 replies
0 likes
I bought a bundle of 40 songs which is up today I have downloaded 39 tracks, so should still have 1 left BUT it staes I do not, but I do have one track in my downloaded playlist that has an exclimation mark beside it what does that mean? And if I did...
I bought a bundle of 40 songs which is up today I have downloaded 39 tracks, so should still have 1 left BUT it staes I do not, but I do have one track in my downloaded playli...
Casual Listener
2166 Views
11 replies
0 likes
Hi!I am from Spain and I just moved to Germany. I've been listening to Spotify for the last weeks without problems, but suddenly I got a message saying that my country does not match the one set in my profile, and it tells me to change it. Well, when...
Hi! I am from Spain and I just moved to Germany. I've been listening to Spotify for the last weeks without problems, but suddenly I got a message saying that my country does not match the one set ...
Community Legend
456 Views
1 replies
0 likes
I cant change my country....
I cant change my country....
Community Legend
746 Views
1 replies
0 likes
I recently bought a £10 gift card and redeemed the code for 15 song downloads, but my account says I have no downloads. What can I do?
I recently bought a £10 gift card and redeemed the code for 15 song downloads, but my account says I have no downloads. What can I do?
Community Legend
586 Views
3 replies
0 likes
I have the Spotify app on my iPhone with a premium account. But when I do playlists and I want to rename them: it doesn't work.
I have the Spotify app on my iPhone with a premium account. But when I do playlists and I want to rename them: it doesn't work.
Newbie
2589 Views
1 replies
1 likes
Hi All I have a premium subscription and the following devices: iPhone 4S - used primarily with playlists synced for offline listening on the London underground dailyMac Book - used for streaming. Not a single playlist (have checked) is marked as "Av...
Hi All I have a premium subscription and the following devices: iPhone 4S - used primarily with playlists synced for offline listening on the London underground daily Mac Book - u...
Music Fan
5510 Views
10 replies
0 likes
I upgraded to spotify premium about an hour ago, however both the mobile (iPhone) and desktop (mac) apps aren't recognizing my account as premium. I have tried logging out and reinstalling both applications as well as deleting plist and cache files. ...
I upgraded to spotify premium about an hour ago, however both the mobile (iPhone) and desktop (mac) apps aren't recognizing my account as premium. I have tried logging out and reinstalling both appli...
397 Views
0 replies
0 likes
Hello. I've paid for Spotify Unlimited, but I'm still seeing ads. I've tried logging out and logging back in and it didn't help.
Hello. I've paid for Spotify Unlimited, but I'm still seeing ads. I've tried logging out and logging back in and it didn't help.
Not applicable
964 Views
3 replies
0 likes
Hi, I paid for a 1 month subscription to spotify premium, but when I tried using the program or the iPhone app it was still the free version. What do I do?
Hi, I paid for a 1 month subscription to spotify premium, but when I tried using the program or the iPhone app it was still the free version. What do I do?
Newbie
408 Views
1 replies
0 likes
My spotify account is linked to an incorrect facebook account (I have two). I deleted the account, but my spotify account is still linked. I have tried everything. How do I fix this?
My spotify account is linked to an incorrect facebook account (I have two). I deleted the account, but my spotify account is still linked. I have tried everything. How do I fix this?
345 Views
0 replies
0 likes
hello i loaded my accont with 40 downloads yesterday from a gift card but now icant find any downloads on my accont and the gifcard is invalid
hello i loaded my accont with 40 downloads yesterday from a gift card but now icant find any downloads on my accont and the gifcard is invalid
371 Views
0 replies
0 likes
hello i just bought my self a 3 month premium. my account on spotify.com said it was 3 months reedemed. ( spelling ) But when i log in to spotify it dosent work. just says that i have to uppgrade? sorry for my english it isnt the best. i guess this i...
hello i just bought my self a 3 month premium. my account on spotify.com said it was 3 months reedemed. ( spelling ) But when i log in to spotify it dosent work. just says that i have to uppg...
Casual Listener
416 Views
2 replies
0 likes
I have an active premium subscription tied to my Facebook account, and this is reflected when I login to the Spotify website with my Facebook credentials. When I log into the Spotify iPhone app or Mac client, however, my premium subscription is not b...
I have an active premium subscription tied to my Facebook account, and this is reflected when I login to the Spotify website with my Facebook credentials. When I log into the Spotify iPhone app or Ma...
458 Views
0 replies
0 likes
