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[shaugnessy]

Hey I subscribed to a premium account, and when my credit card was cancelled, and the payment failed, my Spotify playlists and music was all frozen in grey and you can't click on any of it. I dont want to go back to a premium account, just a free one, and it says I'm using Spotify free, but everything's still frozen and blocked. Why? And how do I fix it?

[Sam]

Hi there,

Is this on a mobile device at all? If so, in order to use your Spotify on any mobile device, Spotify Premium is needed.

You can see more info here: http://www.spotify.com/get-spotify/overview/