Help Wizard

Step 1


Moving songs offline

Moving songs offline


(Samsung Tab10)


My Question or Issue

During a flight, while I was offline, I moved several downloaded songs from a playlist to another (that I created during the flight, offline either).

When I landed, all the songs were removed from the first playlist, but the new playlist wasn't there, so the songs were all gone, and the new playlist isn't listed on the "restore" tab from my account.

1 Reply

Hey there @DDavanzo,


Thanks for reaching out about this here in the Community. 


We can confirm that the right teams are investigating this issue. We don't have official information on an exact timeframe for a fix.


We recommend keeping your app up-to date, so you don't miss any fixes or new features. 


Don't hesitate to reach out again if you have questions.

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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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