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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
84594 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
661076 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
742825 Views
18 replies
29 likes
PlanPremium Operating SystemAndroid 12 My Question or IssueConnected on a unsecure or open network (e.g. A hotels WiFi) I see devices and full names of other people. How can I make sure that my name and devices aren't shared to unknown people only to...
Plan Premium Operating System Android 12 My Question or Issue Connected on a unsecure or open network (e.g. A hotels WiFi) I see devices and full names of other people. ...
Spotify Star
419 Views
1 replies
1 likes
PlanFreeCountryUnited StatesDevice(iPhone 11 Pro Max)Operating System(iOS 16, Windows 10.) My Question or IssueHey there, I have encountered a strange situation on Spotify.A little over a week ago, I released my debut single "TRANQUIL" via DistroKid ...
Plan Free Country United States Device (iPhone 11 Pro Max) Operating System (iOS 16, Windows 10.) My Question or Issue Hey there, I have encountered a strange situation on Spotify. ...
Regular
6044 Views
7 replies
1 likes
PlanFree/PremiumCountrySouth AfricaDeviceSamsung Galaxy S20/ Dell 8th GenOperating SystemAndroid/Windows 10 My Question or IssueI created my account using my phone number and the only way to login into my Spotify web page on my laptop is through a ve...
Plan Free/Premium Country South Africa Device Samsung Galaxy S20/ Dell 8th Gen Operating System Android/Windows 10 My Question or Issue I created my account using my phone number and...
Spotify Star
581 Views
3 replies
0 likes
i have logged in and out on my phone multiple times.. no problemI trying to log in on and apple ipad.... doesn't work. why?
i have logged in and out on my phone multiple times.. no problem I trying to log in on and apple ipad.... doesn't work. why?
Spotify Star
325 Views
1 replies
0 likes
I had an old friend that I lost due to doxing and other things. I still have his Spotify. Is there any way I can contact him in the app?
I had an old friend that I lost due to doxing and other things. I still have his Spotify. Is there any way I can contact him in the app?
Moderator
310 Views
1 replies
0 likes
DeviceHuawei Mate 20 ProOSEMUI 12.0.0 Dear Spotify team, thank you for making it possible to create an unlimited number of public playlists, which is of great benefit for our audio drama project. Unfortunately the number of visible playlists in a use...
Device Huawei Mate 20 Pro OS EMUI 12.0.0 Dear Spotify team, thank you for making it possible to create an unlimited number of public playlists, which is of great benefit for our ...
Spotify Legend
484 Views
1 replies
2 likes
My Question or Issue Hello! Hopefully someone here has some input or has been through something similar. I’ve been working with multiple support teams from multiple companies and I’m not getting anywhere. Apologies for the long post, If you would tak...
My Question or Issue Hello! Hopefully someone here has some input or has been through something similar. I’ve been working with multiple support teams from multiple companies and I’m not get...
Spotify Star
379 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceWeb/iPhone 11/Windows My Question or IssueSince a week random users are connected to my Spotify account and playing songs on their devices. I tried to logout all devices, reset my (facebook login password) + App Log...
Plan Premium Country Netherlands Device Web/iPhone 11/Windows My Question or Issue Since a week random users are connected to my Spotify account and playing songs on their devi...
Spotify Star
3516 Views
3 replies
0 likes
Everytime I click my account and click settings, it only come up with one setting, language, and I can't find the explicit content setting. My premuim manager hasn't blocked my content, so what do I do?
Everytime I click my account and click settings, it only come up with one setting, language, and I can't find the explicit content setting. My premuim manager hasn't blocked my content, so what do I ...
Not applicable
2765 Views
8 replies
1 likes
because if I have Spotify prime when my cell phone wakes up without internet, the downloaded songs are not heard until it is connected to a network
because if I have Spotify prime when my cell phone wakes up without internet, the downloaded songs are not heard until it is connected to a network
Moderator
220 Views
1 replies
0 likes
En la madrugada contraté un plan familiar y para esto me retiraron 10 pesos de mi cuenta para validar, luego cobraron el precio del plan, pero los 10 no fueron devueltos
En la madrugada contraté un plan familiar y para esto me retiraron 10 pesos de mi cuenta para validar, luego cobraron el precio del plan, pero los 10 no fueron devueltos
Spotify Star
705 Views
1 replies
0 likes
Plan9,99€ / monthCountryFranceDevice(iPhone SE, MacBook, Windows 10)Main Operating System using Spotify(iOS 15.6.1) My Question or IssueMy Credit Card (Visa) expired in end September. I got another Visa card and tried several time to change the setti...
Plan 9,99€ / month Country France Device (iPhone SE, MacBook, Windows 10) Main Operating System using Spotify (iOS 15.6.1) My Question or Issue My Credit Card (Visa) expired in ...
Spotify Star
300 Views
1 replies
0 likes
I paid twice for my yearly subscription by mistake. How do I get a refund
I paid twice for my yearly subscription by mistake. How do I get a refund
Not applicable
313 Views
2 replies
1 likes
I suspect my ex has been repeatedly hacking two Spotify accounts I have and feeding me purposefully painful songs to harass me. She denies this completely, but I have received several automated emails of suspicious logins from the platform. The probl...
I suspect my ex has been repeatedly hacking two Spotify accounts I have and feeding me purposefully painful songs to harass me. She denies this completely, but I have received several automated email...
Casual Listener
521 Views
4 replies
0 likes
I had no problems with my account, then at some point it logged me out, i supposed i could just log in again, i can only log in through facebook since i never knew if i could link my account to my email, but an error message appears everytime i try t...
I had no problems with my account, then at some point it logged me out, i supposed i could just log in again, i can only log in through facebook since i never knew if i could link my account to my em...
Not applicable
736 Views
5 replies
1 likes
This new updated version of Spotify absolutely sucks and who ever did this should be sacked. I spoke to customer service and explained my frustration with the new update only to be told there's nothing they can do. I'm on a premium family plan and sh...
This new updated version of Spotify absolutely sucks and who ever did this should be sacked. I spoke to customer service and explained my frustration with the new update only to be told there's nothi...
Spotify Star
864 Views
1 replies
1 likes
My premium Spotify/ Hulu account stop working, but I am still being charged. I tried all the fix recommendations
My premium Spotify/ Hulu account stop working, but I am still being charged. I tried all the fix recommendations
Moderator
258 Views
1 replies
0 likes
What Spotify is doing to log-in sessions that are technically inactive, but somebody didn't log out fully (e.g. did a phone reset, closed incognito mode etc.). Are free-floating sessions being closed after some time of inactivity? I'm asking cause I ...
What Spotify is doing to log-in sessions that are technically inactive, but somebody didn't log out fully (e.g. did a phone reset, closed incognito mode etc.). Are free-floating sessions being closed...
Moderator
1020 Views
3 replies
0 likes
I HAVE TWO SEPARATE SPOTIFY ACCOUNTS AND WOULD LIKE TO COMBINE ALL THE LIKED SONGS IN BOTH INTO ONE. HOW DO I DO THAT?
I HAVE TWO SEPARATE SPOTIFY ACCOUNTS AND WOULD LIKE TO COMBINE ALL THE LIKED SONGS IN BOTH INTO ONE. HOW DO I DO THAT?
Spotify Star
1235 Views
1 replies
0 likes
For example, I recently changed my payment card. If this new card doesn't have any money, then will monthly payment be charged later from the previous one or it just won't happen? I know the question is weird, but it's slyghtly bothering me.
For example, I recently changed my payment card. If this new card doesn't have any money, then will monthly payment be charged later from the previous one or it just won't happen? I know the q...
Spotify Star
273 Views
1 replies
0 likes
