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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Nileshgarchar
  • Visitor
  • 263457 Views
  • 515 replies
  • 34 likes
  • Account
    Free
  • 263457 Views
  • 515 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13044 Views
  • 6 replies
  • 11 likes
  • Security
  • 13044 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529373 Views
  • 989 replies
  • 113 likes
  • Account
  • 529373 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128113 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128113 Views
  • 74 replies
  • 12 likes

Account Status

PlanPremiumCountryUSA My Question or IssueAlmost a month ago, I was told my account has been disabled\my ability to upload content has revoked and Spotify will not provide any additional information. I can’t login to my account but thankfully my publ...

  • Gig Goer
  • Plan Premium Country USA   My Question or Issue Almost a month ago, I was told my account has been disabled\my ability to upload content has revoked and Spotify will not provide any additi...
  • MCA94
  • Gig Goer
  • 490 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 490 Views
  • 2 replies
  • 0 likes

Solved!! Credit card needed to use gift card?

I plan on buying one of the Spotify gift cards available at Target to purchase myself a subscription, and I also plan to purchase one for a friend. Do I have to have a credit card/Paypal account on file to even use the gift card to buy a subscription...

  • Roadie
  • I plan on buying one of the Spotify gift cards available at Target to purchase myself a subscription, and I also plan to purchase one for a friend. Do I have to have a credit card/Paypal account on f...
  • bobz5460
  • Newbie
  • 7003 Views
  • 4 replies
  • 0 likes
  • 7003 Views
  • 4 replies
  • 0 likes

paying for Premium18 months not commercials free, and I lost my library.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium
  • 201 Views
  • 1 replies
  • 0 likes

Can you help me end a fraudulant payment being taken from my bank account?

My regular account payment is processed by credit card. I have double checked my membership and my credit card statement. There is an ADDITIONAL charge being taken from my bank account that looks like a genuine charge, the problem is, I don't have tw...

  • Visitor
  • My regular account payment is processed by credit card. I have double checked my membership and my credit card statement. There is an ADDITIONAL charge being taken from my bank account that looks lik...
  • kaworu_bloodpaw
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Cancel my subscription through iTunes, will I lose my data?

I currently have a Spotify Premium plan paid through iTunes and need to cancel it in order to switch to a Premium Duo plan through Spotify. Will I lose all my music data, including playlists?

  • Visitor
  • I currently have a Spotify Premium plan paid through iTunes and need to cancel it in order to switch to a Premium Duo plan through Spotify. Will I lose all my music data, including playlists? 
  • AdamDamon
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 448 Views
  • 1 replies
  • 0 likes

Cant acess my account

PlanFreeCountrySwedenDeviceOne plus 8t, chromebook Operating SystemAndroid, windows 10 My Question or IssueI made my account in 2015 (i think) then I didn't know that I forgot an "m" in (.com). I just realized it some days ago while I was trying to l...

  • Casual Listener
  •   Plan Free Country Sweden Device One plus 8t, chromebook   Operating System Android, windows 10   My Question or Issue I made my account in 2015 (i think) then I didn't kn...
  • Jose_M
  • Spotify Star
  • 363 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 363 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect displaying strange device

Plan PremiumCountryGermanyDeviceUlefone Armor 9EOperating SystemAndroid 10 I'm encountering a problem with Spotify connect. Out of nowhere, I can see a strange device in my devices screen, a JBL bluetooth box (beneath the device name it says : "Kim i...

  • Newbie
  •     Plan   Premium Country Germany Device Ulefone Armor 9E Operating System Android 10   I'm encountering a problem with Spotify connect. Out of nowhere, I can see a s...
  • MihailY
  • Moderator
  • 2336 Views
  • 3 replies
  • 0 likes
  • Security
  • 2336 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I block music from a specific country?

Hello everyone, I am a daily user of Spotify - almost since it came out - but I have one single question for the Spotify support team. How do I block music from a specific country? I'm danish and the music I'm nearly being forced to listen to through...

  • Casual Listener
  • Hello everyone,   I am a daily user of Spotify - almost since it came out - but I have one single question for the Spotify support team.   How do I block music from a specific coun...
  • Yordan
  • Moderator
  • 3396 Views
  • 6 replies
  • 7 likes
  • Account
    Other
    Premium
  • 3396 Views
  • 6 replies
  • 7 likes

Solved!!Superuser Contribution How to remove your account from family and stay premium?

I am part of a familly account but no longer wish to be. If the family admin removes me how do I pay for my own account and keep all my playlists etc...?

  • Newbie
  • I am part of a familly account but no longer wish to be. If the family admin removes me how do I pay for my own account and keep all my playlists etc...?
  • Dian
  • Spotify Legend
  • 5531 Views
  • 3 replies
  • 0 likes
  • Premium
  • 5531 Views
  • 3 replies
  • 0 likes

Gift card 3 moths

Plan - Premium duo Country - Canada and québec My Question or Issue - I bought a Spotify Premium Service card for 3 months and it does not work with my premium duo account. I was not expecting it as the card is saying that it does not work with famil...

  • Visitor
  • Plan - Premium duo  Country - Canada and québec    My Question or Issue - I bought a Spotify Premium Service card for 3 months and it does not work with my premium duo account....
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

account closed - but still searchable

i got an email confirmatiom that my account is closes and can no longer be accessible. however, i tried to search it again and still showed. I want it deleted or erased asap.

  • Visitor
  • i got an email confirmatiom that my account is closes and can no longer be accessible. however, i tried to search it again and still showed. I want it deleted or erased asap.
  • Jose_M
  • Spotify Star
  • 340 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 340 Views
  • 3 replies
  • 0 likes

Solved!! How do I transfer my Facebook account into a normal account?

This is not the account I normally use. I've had to create this account to post on these forums because I can't login to my standard account because Facebook is blocked at work and it's a Facebook account. I don't want my standard account to be a Fac...

  • Newbie
  • This is not the account I normally use. I've had to create this account to post on these forums because I can't login to my standard account because Facebook is blocked at work and it's a Facebook ac...
  • astubbs
  • Newbie
  • 36981 Views
  • 5 replies
  • 1 likes
  • 36981 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Was not upgraded to Prime although my bank account got debited.

A month ago I purchased a special offer to get Spotify Prime for three month for only 9,99€ but my account was not upgraded. My money is gone and I tried everything written in the help section. I think the problem started because of a poor internet c...

  • Newbie
  • A month ago I purchased a special offer to get Spotify Prime for three month for only 9,99€ but my account was not upgraded. My money is gone and I tried everything written in the help section. I thi...
  • Lyubka
  • Moderator
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Solved!! Location stuck

PlanFreeCountry: Japan DeviceMacbook Air (2020)Operating SystemBig Sur My Question or Issue:I have been using spotify, with a free account. I have been in Japan, and so my wifi should set my location to Japan. However, for whatever reason, when I che...

  • Casual Listener
  • Plan Free Country:  Japan   Device Macbook Air (2020) Operating System Big Sur   My Question or Issue: I have been using spotify, with a free account. I have been in Japan, ...
  • Jose_M
  • Spotify Star
  • 416 Views
  • 3 replies
  • 0 likes
  • Account
  • 416 Views
  • 3 replies
  • 0 likes

Solved!! Spotify says my email is still in use when trying to change it

While looking at my spotify account I realized that my email that was listed there was not my email and actually had a typo in it. When I tried to edit it it told me that my email already was taken. I then realized that I had, had an old account that...

  • Newbie
  • While looking at my spotify account I realized that my email that was listed there was not my email and actually had a typo in it. When I tried to edit it it told me that my email already was taken. ...
  • Maxim
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • Account
  • 550 Views
  • 1 replies
  • 0 likes

Payment not reflected

Today, it would change from Free to Premium. But at first, not me step my card and that message appeared on the screen. Mentioning, where he had not made the charge card. But I get a notice from the bank, where was debited subscription to Premium.And...

  • Casual Listener
  • Today, it would change from Free to Premium. But at first, not me step my card and that message appeared on the screen. Mentioning, where he had not made the charge card.   But I get a notice ...
  • rameshreddy
  • Visitor
  • 1121 Views
  • 9 replies
  • 1 likes
  • Free
    Premium
  • 1121 Views
  • 9 replies
  • 1 likes

My spotify account was disabled due to a Possibly Infringing Notification Warning. Can I restore it?

Plan - PremiumCountry - ItalyMy Question or Issue: Hi everyone! I can't log in into my spotify account.My spotify account was disabled due to a "Possibly Infringing Notification Warning no. 1". With this email they have informed me that someone repor...

  • Visitor
  • Plan - Premium Country - Italy My Question or Issue: Hi everyone! I can't log in into my spotify account. My spotify account was disabled due to a "Possibly Infringing Notification ...
  • MCA94
  • Gig Goer
  • 438 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 438 Views
  • 2 replies
  • 0 likes

shuffle repeat and previous song buttons are missing

PlanFree/Country DeviceAndroidOperating SystemGalaxy A50s My Question or Issuemy shuffle, repeat and previous song buttons are missing. I have tried reinstalling the app. it's so annoying pls do something abt it. and it's a problem with my account cu...

  • Casual Listener
  • Plan Free/ Country   Device Android Operating System Galaxy A50s   My Question or Issue my shuffle, repeat and previous song buttons are missing. I have tried reinstalling the app...
  • Jose_M
  • Spotify Star
  • 490 Views
  • 7 replies
  • 0 likes
  • Account
  • 490 Views
  • 7 replies
  • 0 likes