Help Wizard

Step 1


Music not available

Music not available


Sorry for my bad english but I'm french.. 

I can't listen to any music on my computer. Since the two last weeks I have the message that the music isn't available... For all the musics. I've no problem on my mobil but I pay way to much  to not listen to music on my computer. 

I've tried to uninstall and reinstall Spotify but nothing changed. It's the same for unchecking Hardware Acceleration. 

I'm going to cancel my premium subscription if I can't listen to music on this application. 

Please help me. 


Best regards, 


Tom Boucher

2 Replies

Hey there! 


Thanks for bringing this up to our attention.


Can you let us know the exact device/OS and Spotify version you're using? We'll see what we can suggest.


Keep us posted 🙂

I'm on Windows 7 for m'y computer. All is working great on my mobile phone

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