Mysterious device connecting to my account

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Mysterious device connecting to my account

user-removed
Not applicable

Recently a strange occurance has been happening. Someone has been connecting to my spotify account through their "kitchen speaker" and playing all sorts of music, and as a paying member...I don't really appreciate that. I have forced sign outs, forgotten all devices, changed my password and did everything possible. However, about 15 minutes ago while listening to music, the sound cut out. It was that same device taking over my account. What do I do?

 

3 Replies

Re: Mysterious device connecting to my account

Rock Star 24
Rock Star 24

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

MaximRock Star 24
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Re: Mysterious device connecting to my account

user-removed
Not applicable

I've already done those things. They didn't work.

 

Re: Mysterious device connecting to my account

Rock Star 24
Rock Star 24

In that case, I'd recommend reaching out to Support again and letting them know that your account needs to be secured one more time.

 

Thanks!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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