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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14893 Views

7 replies

11 likes

Security
  • 14893 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554662 Views

991 replies

116 likes

Account
  • 554662 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131260 Views

74 replies

12 likes

Account
Login
Premium
  • 131260 Views
  • 74 replies
  • 12 likes

Forgot Spotify Email

I use two different Spotify accounts in order to better tune the weekly recommendation playlist. Recently however, I signed out of my main one for about a week and when I tried signing back into it says my password is incorrect. I don't remember what...

Casual Listener

I use two different Spotify accounts in order to better tune the weekly recommendation playlist. Recently however, I signed out of my main one for about a week and when I tried signing back into it s...

Billy-J

Spotify Star

1063 Views

3 replies

0 likes

Account
Login
  • 1063 Views
  • 3 replies
  • 0 likes

How do I change my artist header photo NOT profile photo?

Help! I cannot for the life of me figure out how to change my band's header photo on spotify and I'm gonna lose my mind. As an artist, I'm extremely frustrated with how completely un-user-friendly Spotify makes their artist interface. On the regular ...

Newbie

Help! I cannot for the life of me figure out how to change my band's header photo on spotify and I'm gonna lose my mind. As an artist, I'm extremely frustrated with how completely un-user-friendly Sp...

Maxim

Spotify Star

30293 Views

1 replies

3 likes

Account
  • 30293 Views
  • 1 replies
  • 3 likes

Download Limit

Hiya, Sorry if I just couldn’t find this when I looked, but the 3,333 limit - if you delete a song you’ve downloaded, does this count towards the 3,333, or is it a total of 3,333 can be downloaded at one time, and if you hit that limit and deleted, s...

Newbie

Hiya,    Sorry if I just couldn’t find this when I looked, but the 3,333 limit - if you delete a song you’ve downloaded, does this count towards the 3,333, or is it a total of 3,333 can b...

jsannn

Community Legend

2022 Views

1 replies

0 likes

Unlimited
  • 2022 Views
  • 1 replies
  • 0 likes

Perdi acceso a mi cuenta premium y no tengo contraseña de correo electronico

Hola,en dias pasado cerre sesion en mi cuenta premium y no tenia contraseña de la cuenta Spotify y del correo electronico y ahora no se como recuperarla y quiero asosiar esa cuenta a la nueva

Visitor

   Hola,en dias pasado cerre sesion en mi cuenta premium y no tenia contraseña de la cuenta Spotify y del correo electronico y ahora no se como recuperarla y quiero asosiar esa cuenta a la...

Brunelicia

Community Legend

839 Views

1 replies

0 likes

Account
Login
Subscription
  • 839 Views
  • 1 replies
  • 0 likes

Can account followers and playlist followers transfer over to a new account?

I was told the only way to change my display name was to create a new account. I'm now wondering if playlist followers and account followers will transfer over if I ask the support team to transfer my stuff to a new account. p.s. and if my student di...

Visitor

I was told the only way to change my display name was to create a new account.   I'm now wondering if playlist followers and account followers will transfer over if I ask the support team to t...

Maxim

Spotify Star

1062 Views

1 replies

0 likes

Account
  • 1062 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Üyeliğime Aile üyesi ekleyemiyorum. ZIP code sorunu

Üyeliğimi başlattığı verdiğim bilgilerdeki zip kodunu unuttum. ZİP kodumu günceller misiniz. Premium Üyeliğime Aile üyesi ekleyemiyorum. posta kodu: 34882 PlanÖdülÜlke: türkiye

Newbie

Üyeliğimi başlattığı verdiğim bilgilerdeki zip kodunu unuttum. ZİP kodumu günceller misiniz.  Premium Üyeliğime Aile üyesi ekleyemiyorum. posta kodu: 34882   Plan Ödül Ülke: türkiye &...

Sytrus

Gig Goer

919 Views

2 replies

0 likes

Account
  • 919 Views
  • 2 replies
  • 0 likes

My Spotify (display) name is not changing after I connected it to Facebook.

Hi! So as the title says, yesterday I connected my Facebook account to my profile in order to change my display name so people could find me easier. I looked today and I saw that it hadn't changed. I tried logging out, etc. Tried on my iPhone and two...

Visitor

Hi!   So as the title says, yesterday I connected my Facebook account to my profile in order to change my display name so people could find me easier.  I looked today and I saw that it h...

Maxim

Spotify Star

1883 Views

4 replies

0 likes

Other
  • 1883 Views
  • 4 replies
  • 0 likes

Mysterious device connecting to my account

Recently a strange occurance has been happening. Someone has been connecting to my spotify account through their "kitchen speaker" and playing all sorts of music, and as a paying member...I don't really appreciate that. I have forced sign outs, forgo...

Visitor

Recently a strange occurance has been happening. Someone has been connecting to my spotify account through their "kitchen speaker" and playing all sorts of music, and as a paying member...I don't rea...

Maxim

Spotify Star

815 Views

3 replies

0 likes

Other
  • 815 Views
  • 3 replies
  • 0 likes

[Account] Change Username

Hi, I wanted to upgrade my account from Premium to Premium Family and my username chenged from szrp1jjmk20i0a6oenehgpdfs to ozi4gbvdz3opoobhdirtk4tpe. Then, I completely lost my playlist.How can I retrieve my playlists?Best regards

Visitor

Hi, I wanted to upgrade my account from Premium to Premium Family and my username chenged from szrp1jjmk20i0a6oenehgpdfs to ozi4gbvdz3opoobhdirtk4tpe. Then, I completely lost my playlist. ...

Billy-J

Spotify Star

628 Views

1 replies

0 likes

Account
  • 628 Views
  • 1 replies
  • 0 likes

No puedo escuchar mis canciones descargadas

PlanPremiumCountry ColombiaDevice(Moto C)Operating System(Android) My Question or Issue Hola, quisiera que por favor me ayudaran. Tengo una cuenta premium, cuando tengo acceso a internet, descargo musica, sin embargo cuando tengo que salir y desconec...

Casual Listener

Plan Premium Country  Colombia Device (Moto C) Operating System (Android)   My Question or Issue  Hola, quisiera que por favor me ayudaran. Tengo una cuenta premium, cuando t...

NilsonD

Casual Listener

5223 Views

2 replies

1 likes

Account
Other
Premium
  • 5223 Views
  • 2 replies
  • 1 likes

Solved!! 2018 Spotify Wrapped Recap

PlanFamily PlanCountry USA My Question or Issue Is there a way to view the 2018 Wrapped recap? When I go to the spotifywrapped site and login, I only get the web client instead of the recap with the slides that show all my music stats from 2018. Mayb...

Newbie

Plan Family Plan Country   USA   My Question or Issue  Is there a way to view the 2018 Wrapped recap? When I go to the spotifywrapped site and login, I only get the web cli...

Maxim

Spotify Star

2494 Views

1 replies

0 likes

Account
Subscription
  • 2494 Views
  • 1 replies
  • 0 likes

Paying for Premium and not receiving it

PlanPremiumCountry USADeviceWeb Player (at work, install is not available)Operating System(Windows 7) My Question or IssueI have been paying for Premium for several years. I haven't missed a payment or had issues with payments. I now receive ads duri...

Casual Listener

Plan Premium Country  USA Device Web Player (at work, install is not available) Operating System (Windows 7)   My Question or Issue I have been paying for Premium for several year...

blundercrush

Casual Listener

691 Views

2 replies

0 likes

Premium
  • 691 Views
  • 2 replies
  • 0 likes

Solved!! Can't add my device to Spotify Premium

PlanPremiumCountryAustriaDeviceMacbook Pro My Question or IssueI can't add my MacBook Pro to Spotify Premium. I already have Spotify Premium, for University Students. I currently have two offline-devices.Every time I want to add my MacBook Pro as an ...

Visitor

Plan Premium Country Austria Device Macbook Pro   My Question or Issue I can't add my MacBook Pro to Spotify Premium. I already have Spotify Premium, for University Students. I currently...

Jose_M

Spotify Star

1656 Views

5 replies

1 likes

Account
Premium
  • 1656 Views
  • 5 replies
  • 1 likes

--- Song Blocked --- ok we won't play this again

Hi guys, I was listening the Radio and I clicked on "ok we won't play this again".Now that song is blocked.How can come back? Thanks for your help. Flavio!

Casual Listener

  Hi guys,   I was listening the Radio and I clicked on "ok we won't play this again". Now that song is blocked. How can come back?   Thanks for your help.   Flavio!

Billy-J

Spotify Star

998 Views

3 replies

0 likes

Account
  • 998 Views
  • 3 replies
  • 0 likes

Pagamentos

PlanUniversitárioCountryBrasilDevicezenfone 3Operating SystemAndroid My Question or IssueMeu plano universitário só tem os seguintes modos de pagamento disponíveis: -Credito (visa, master american, express)-Débito (BB, Santander, Bradesco, [nao lembr...

Casual Listener

Plan Universitário Country Brasil Device zenfone 3 Operating System Android   My Question or Issue Meu plano universitário só tem os seguintes modos de pagamento disponíveis:  -C...

Brunelicia

Community Legend

316 Views

1 replies

0 likes

Account
Premium
  • 316 Views
  • 1 replies
  • 0 likes

Spotify premium cancel subscription

Globe PrepaidFreePhilippines Device(Samsung J5 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've recently created an account on my mobile. From that account I signed up for spotify premium 1-month free through debi...

Newbie

Globe Prepaid Free Philippines   Device (Samsung J5 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've recently created an account on ...

oburger04

Roadie

438 Views

1 replies

0 likes

Account
Premium
Subscription
  • 438 Views
  • 1 replies
  • 0 likes

Pagamento via Boleto - Brasil

Plan universitário premiumCountry BrasilDeviceZenfone 3Operating SystemAndroidMy Question or Issue Tenho o desconto de universitário ativado e não posso pagar no cartão de credito e nem no débito — as únicas formas disponíveis de pagamentoEu gostaria...

Casual Listener

Plan  universitário premium Country   Brasil Device Zenfone 3 Operating System Android My Question or Issue  Tenho o desconto de universitário ativado e não posso pagar n...

Brunelicia

Community Legend

606 Views

1 replies

0 likes

Account
Premium
  • 606 Views
  • 1 replies
  • 0 likes

Cómo puedo modificar los Datos de facturación para Incluir el DNI en las Facturas?

Cómo puedo modificar los Datos de facturación para Incluir el DNI en las Facturas?PlanPremiumCountry EspañaDevice(iPhone)Operating System(iOS 10,) My Question or Issue

Casual Listener

Cómo puedo modificar los Datos de facturación para Incluir el DNI en las Facturas? Plan Premium Country  España Device (iPhone) Operating System (iOS 10,)   My Question or Issue ...

Brunelicia

Community Legend

1162 Views

1 replies

0 likes

Subscription
  • 1162 Views
  • 1 replies
  • 0 likes

Kudos points

PlanFree/PremiumCountry IMy Question or Issue How do I find out how many kudos points I have I'm in the Spotify community Rockstar page

Music Fan

Plan Free/Premium Country      I My Question or Issue  How do I find out how many kudos points I have I'm in the Spotify community Rockstar page

Maxim

Spotify Star

1288 Views

7 replies

2 likes

Account
Other
  • 1288 Views
  • 7 replies
  • 2 likes

My username is wrong/ [FR] Profil facebook non associé

Plan Free/Premium Country France Device Acer Laptop, Samsung J7 2017 Operating System Windows 7, Android Oreo My Question or Issue [English] Hello everyone ! I have a problem with my username. Instead of my Facebook one, it is composed of number and ...

Casual Listener

  Plan Free/Premium Country  France Device Acer Laptop, Samsung J7 2017 Operating System Windows 7, Android Oreo   My Question or Issue [English] Hello everyone...

oburger04

Roadie

689 Views

4 replies

0 likes

Account
  • 689 Views
  • 4 replies
  • 0 likes