Help Wizard

Step 1


No puedo escuchar mis canciones descargadas

No puedo escuchar mis canciones descargadas






(Moto C)

Operating System



My Question or Issue

 Hola, quisiera que por favor me ayudaran. Tengo una cuenta premium, cuando tengo acceso a internet, descargo musica, sin embargo cuando tengo que salir y desconectarme de red wifi, las canciones que descargue no me aparecen. Ayuda por favor.

2 Replies

Hey there,


Thanks for coming to the Community. I hope you don't mind me replying in English.

I have two possible solutions for you. 


  1. I recommend you to first try reinstalling Spotify, you can find a guide here.
  2. If you're currently using an SD card and it's the selected storage option for Spotify songs, please consider to Uninstall Spotify → Take out SD Card → Install Spotify and sync the files to your device's storage.

Hope this helps! 🙂



Thank you so much ´Brunelicia. 


I will try it!


Greetings from Colombia!

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