NUS card discount

[katiegunn]

I have previously had my NUS card on another account but cancelled the supscription. Now when i try to use it on my normal account it says the credentials of the card are already being used even though i cancelled the previous supscription.

How do i remove any trace of the card on the other account so i am able to get the discount?

[LordRollin]

Hi @katiegunn. Unfortunately this isn't something you'll be able to take care of yourself, and you'll need help from support. Fortunately, getting in touch is easy.

Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.