You should fill out the contact form, and someone from Spotify will see what's going on within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to firstname.lastname@example.org and one of the customer services agents will get back to you.
Hey there you,
Yeah, you! 😁
Welcome - we're glad you joined the Spotify Community!
While you here, let's have a fun game…