Spotify charged premium fee but I sitll having the free version

Spotify charged premium fee but I sitll having the free version

Pablom12345

I need help, I enter my credit details and Spotify charged to my credit card. I can't log in with my premium account like I didn't do any payment.

 

howncan I fixed it? 

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1 Reply

osornios

Hey @Pablom12345,

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

osorniosSpotify Star
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