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Never signed up and being charged

Never signed up and being charged

I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to find how to cancel it because it says Im on the free account but that's not the case.
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1 Reply

Hi, and welcome to the community!

 

It sounds like someone has got hold of your card details if your account isn't on premium (you can check on this page).

 

If you submit an online contact form; someone at Spotify can sort this out for you.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

 

Once you have done this if it was indeed not your account that was being paid for and you didn't initiate the payments in the first place, I suggest you get in touch with your bank to perform various securing measures for your account and card.

 

~T

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