New Device

[user-removed]

I just got the Samsung Galaxy S7.

I have a premium account. But when I logged in on my new device... it was not a premium account.... and all of my playlists and songs are GONE!

I have thousands of songs. Please help me fix this.  

[jsannn · Accepted solution]

Hello @user-removed

You probably have a second account and you are loggin in with it on your phone.

Check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details. That should log your in with the correct account.

If it still does not work, please click here. It will then take you through a survey to point you in the right direction

[user-removed]

Thank you very much!