New billing address

[1258886987]

Plan

Premium

Country

Device

iPhone 13 pro max

Operating System

(iOS 10)

My Question or Issue

When I try to upgrade my account to premium, I am prompted to enter my billing address to enter my card info. When I enter my new billing address, Spotify will not recognize it as my billing address (I'm assuming because my previous credit card info had a different address). How to I enter an acceptable new address when upgrading?

Thanks for the help!

Adam,

[AndresM]

Hi @1258886987,

Thanks for posting on the Community. 

In this case, we recommend that you try it again using a PC/laptop and an incognito window. Also, we suggest using a different browser and a different network (WiFi).

Let us know how it goes.