Announcements

New billing address

New billing address

1258886987

Plan

Premium

Country

 

Device

iPhone 13 pro max

Operating System

(iOS 10)

 

My Question or Issue

When I try to upgrade my account to premium, I am prompted to enter my billing address to enter my card info. When I enter my new billing address, Spotify will not recognize it as my billing address (I'm assuming because my previous credit card info had a different address). How to I enter an acceptable new address when upgrading?

 

Thanks for the help!

 

Adam,

Reply
1 Reply

AndresM

Hi @1258886987,

 

Thanks for posting on the Community. 

 

In this case, we recommend that you try it again using a PC/laptop and an incognito window. Also, we suggest using a different browser and a different network (WiFi).

 

Let us know how it goes. 

 

 

AndresMModerator
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