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New family account, now switches to my daughters profile automatically.

Solved!

New family account, now switches to my daughters profile automatically.

I recently upgraded to a family account and added a few people.  The last person added was my daughter, and now every time I click on the family plan tab in my account, it automatically logs into her account and doesn't display mine.  I can't log out or get back to my account from there.  Any thoughts?

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Accepted Solutions
Marked as solution

@douglaswoods-ca this one has come up a few times, the local data becomes corrupted.

 

The quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

 

If you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP.

 

Let me know if you need help with anything else!

 

 

 

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4 Replies
Marked as solution

@douglaswoods-ca this one has come up a few times, the local data becomes corrupted.

 

The quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

 

If you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP.

 

Let me know if you need help with anything else!

 

 

 

Thanks! I really appreciate the help.Take care
Doug

Thanks! I really appreciate the help.Take care
Doug

@douglaswoods-ca you're very welcome doug! I hope you get a resolution soon.

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