New releases not showing in ios app

[Dcfcheung]

I am notable to access new releases in the ios app

It just shows the message "an error occurred"

Anyone else getting this?

 I'm on Premium on the UK on an iPhone 6 Plus running ios 12

[Maxim]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[rachie-07]

I have the exact same issue! I’ve got an iPhone XR running on ios12 and the app is up to date.

Have tried uninstalling the app and reinstalling, turning phone on and off, nothing has worked?! 

Works fine on desktop so I know it’s not my account.

Any help would be great!! 

[user-removed]

Having same issue. Running latest IOS but with iPhone 6s. 

Any solutions yet?? 

[Elsmerec]

Likewise I’ve been having this issue for almost a week now and I’ve tried everything but it still isn’t working.

Very frustrating and I hope there is a solution soon 

[Guido]

Hey @Dcfcheung, @Elsmerec, @user-removed and @rachie-07,

Thanks for reporting this. We can confirm the tech team are aware of the issue.

We don't have a timeframe for a fix, but hopefully we'll have an update soon.

For now, we'd recommend keeping your apps up-to-date.

Have a nice day!

[Dcfcheung]

The latest update to the app appears to have fixed the problem now 😁

[Peter · Accepted solution]

Hey @Dcfcheung.

Great news! Glad to hear that it's been fixed for you 🙂

If anyone else is still experiencing this issue, and they've already tried updating their app, then let us know in this thread, and we'll keep looking into it.

Thanks 🙂

[Mdavis9031]

I’m still having this issue. Everything is up to date and still not working. I have an iPhone 7 and it hasn’t worked for at least 2 weeks now 

[Dcfcheung]

Sorry. Working ok for me since last update

[Peter]

Hey @Mdavis9031.

Thanks for reaching out to us.

Could you provide us with the following info:

• exact Spotify version
• device + OS version?

Once we have that, we'll be able to look into it further.

Thanks!