No response from 5 emails submitted

[Snellzy22]

I still have no premium which has been for 6 weeks now despite paying and sending 5 different contact me emails so is there anyone who can help !!!

[OviiiOne]

Hello and welcome to the Spotify Community!

Opening new tickets make response slowness.

When did you filled the contact form? Have you replied to the automated email?

[Snellzy22]

I have done 3 contact forms this week

[adisib]

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@Snellzy22 wrote:
I have done 3 contact forms this week

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It usually takes 24-48 hours for Spotify to respond. If it is taking significantly more than 48 hours, send me a private message with your case number, and I'll escalate it for you.

If Spotify is taking too long to respond, you can always send a reply to the no-reply email (even though it says no-reply). If you send multiple different emails it just bogs down the system and makes it take longer for them to respond.

[Snellzy22]

I'm not receiving any emails at all from spotify. I've checked my spam/junk and now seriously considering an alternative

[Jordi]

Hi @Snellzy22,

Do you have an 8 digit case number? We can give it a small bump. 

[MattSuda]

@Snellzy22 

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

Thanks for your patience.

[user-removed]

I too am getting very frustrated about no response from Spotify - my case number is 02485039 - can anyone help?

[Jason]

Thanks for that @is85

I'll get the guys to take a look now and together we'll get things sorted out.

Watch this space (or that inbox perhaps?)