Not giving me the full service

[collincordial]

Hello i have purchased a YEAR subscription for the $120 about 2-3 months ago. It has not been a full year and spotify is telling me my payment has failed and my only option is to downgrade. please help me fix this. i should have to pay $120 for only 2 months of the service

[user-removed]

Hey @collincordial!

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Give us a shout, we'll be happy to help.