Not receiving reset password email

[mojitoo]

Hello, I have been using Spotify for maybe 3 years and I'm premium for the last year, never had any problem since today, suddenly I decided to change my password because it was very short, I couldn't ¿why? Because I don't know how, there is a French email on my profile (no idea how a French email has arrive to my profile) the problem is that I can't change it, I can't change that French email and I can't change my password because I need to put the correct password that I suppose the French hacker knows which is.

What I have to do ? Whit who I have to contact ?

I have send a contact template you can find on the web, but I suppose the request will be send to the FRENCH email....

¿any idea?

Thanks

[Peter__]

Get in touch using this form and the team will be able to give you a hand getting everything resetup. 😉

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[mojitoo]

Do you know how long it takes to answer ?

Thanks

[Adam]

Hey @mojitoo - sorry for the slow response from our support team, but your case is with the right folks. They'll be in touch as soon as they can. Hang in there!