My premium account is disabled or deleted

[erlejockel2]

Dear all, dear support, 

what might have happened that my premium subscription (valid until next year November) is not available anymore.

From Sunday to Monday this week I cannot login anymore using my account "erlejockel" (not linked to Facebook as I don't have it).

Contacting the support did not help as they suggested resetting my password, which does not work. It just fails, as if that account is not existing anymore 😞

What happened here? Is my account deleted somehow? Why did I not get any email notification?

Any help is much appreciated!

@spotify: Since two days now no solution from your support. This is not acceptable and very disappointing. I payed for it and therefore want to use it...

Thanks in advance,
Martin

[erlejockel2]

In case it's needed, here is the case number: #01112629

[Adam]

Hey @erlejockel2 - that case is with the right folks to help out with this kind of thing. They'll reply via email as soon as they can. Sit tight.