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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398846 Views
  • 950 replies
  • 107 likes
  • Account
  • 398846 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171670 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171670 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99132 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99132 Views
  • 68 replies
  • 10 likes

Solved!! Force Log Out

Can someone please force logout on my account? I've been having trouble with people using it...the account name is barnhousebaseball33...thanks

  • Casual Listener
  • Can someone please force logout on my account? I've been having trouble with people using it...the account name is barnhousebaseball33...thanks
  • Taylor
  • Community Legend
  • 2615 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 2615 Views
  • 2 replies
  • 0 likes

Bermuda Creditcard for UK account

My UK creditcard is about to expire, and I've moved to Bermuda (which comes under the UK as a overseas territory for Spotify as far as settings are concerned). I want to pay with my Bermuda creditcard but the Spotify webform for doing so comes back w...

  • Casual Listener
  • My UK creditcard is about to expire, and I've moved to Bermuda (which comes under the UK as a overseas territory for Spotify as far as settings are concerned).  I want to pay with my Bermuda cre...
  • biosonar
  • Casual Listener
  • 581 Views
  • 4 replies
  • 1 likes
  • Account
    Subscription
  • 581 Views
  • 4 replies
  • 1 likes

Old debit card expired.

Hi, My old debit card is expired so i went to udate with my new card but it wont take my new card same bank number and brand mastercard. So how do i fix this call my bank? Thanks,Riley

  • Regular
  • Hi, My old debit card is expired so i went to udate with my new card but it wont take my new card same bank number and brand mastercard. So how do i fix this call my bank?   Thanks, Riley
  • riley1234198
  • Regular
  • 631 Views
  • 12 replies
  • 0 likes
  • Account
  • 631 Views
  • 12 replies
  • 0 likes

Upgrading from abroad

Hey there! I guess this is a bit of a tricky one: I have signed up for spotify free in Germany about 10 month ago. I am very pleased with it and was planning to upgrade to premium. Now I moved to Canada, in which spotify is usually not available. But...

  • Newbie
  • Hey there!   I guess this is a bit of a tricky one: I have signed up for spotify free in Germany about 10 month ago. I am very pleased with it and was planning to upgrade to premium. Now I m...
  • Liam
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Facebook problem

my email is<>, and i have two spotify accounts connected to this e-mail? First i made an account on spotify with the e-mail<>. Then i stopped using spotify Then some time later i made a new spotify account connected to facebook (my facebook i also co...

  • Visitor
  • my email is<<SNIP>>, and i have two spotify accounts connected to this e-mail?   First i made an account on spotify with the e-mail<<SNIP>>. Then i stopped using spot...
  • user-removed
  • Not applicable
  • 160 Views
  • 3 replies
  • 1 likes
  • 160 Views
  • 3 replies
  • 1 likes

Everything on RESET - ALL PLAYLISTS GONE

So i don't know what was happening yesterday but as i wanted to log in on spotify account on my netbook he told me i was using the wrong password. I clicked on forgot password and all the sudden my music stopped playing on my mobile (it was playing s...

  • Visitor
  • So i don't know what was happening yesterday but as i wanted to log in on spotify account on my netbook he told me i was using the wrong password. I clicked on forgot password and all the sudden my m...
  • user-removed
  • Not applicable
  • 448 Views
  • 4 replies
  • 1 likes
  • Free
    Login
    Premium
    Security
  • 448 Views
  • 4 replies
  • 1 likes

Solved!! Traveling situation, premium? offline? questions, thanks

hi, currently have Unlimited subscription (in uk). Going to America for a vacation. I dont think I will have much of a Data plan on my mobile phone. Would be really cool to have access to spotify on my mobile in USA. Checked the other day, said Premi...

  • Music Fan
  • hi, currently have Unlimited subscription (in uk).    Going to America for a vacation.    I dont think I will have much of a Data plan on my mobile phone.    ...
  • katrina4321
  • Music Fan
  • 275 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 275 Views
  • 2 replies
  • 0 likes

Spotify account resetet.

Hey Guys I tried searching other threads for a solution of my problem, but i couldnt find any. My problem is: My account got reset to absolutely 0!!! I had it for a good year now (no Premium), and when i wanted to login yesterday everything was gone....

  • Casual Listener
  • Hey Guys I tried searching other threads for a solution of my problem, but i couldnt find any. My problem is: My account got reset to absolutely 0!!! I had it for a good year now (no Premium), ...
  • Deuse
  • Casual Listener
  • 210 Views
  • 4 replies
  • 0 likes
  • 210 Views
  • 4 replies
  • 0 likes

I've lost everything!

Hi guys! Today I entered into Spotify and I have discovered that I've lost everything!No followers or following and no playlist!Maybe this is a problem with facebook and I accidentally compromised the connection between spotify and facebook. Is it po...

  • Visitor
  • Hi guys! Today I entered into Spotify and I have discovered that I've lost everything! No followers or following and no playlist! Maybe this is a problem with facebook and I accidentally compromise...
  • Peter__
  • Community Legend
  • 440 Views
  • 3 replies
  • 0 likes
  • Account
  • 440 Views
  • 3 replies
  • 0 likes

Extreme Quality != High Quality

Hello,
I signed up for premium as I noticed it had "extreme quality."
Please provide it..... anything compressed (less than FLAC) is considered poor quality (and should be denoted as "low quality").
Please tell me how to enable FLAC-only streaming.

  • Newbie
  • Hello,<br>I signed up for premium as I noticed it had "extreme quality."<br>Please provide it..... anything compressed (less than FLAC) is considered poor quality (and should be denoted a...
  • Joe
  • Community Legend
  • 1346 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1346 Views
  • 1 replies
  • 0 likes

Music Discover doesn't work

Hello, yesterday i made an update. Unfortunately Music Discover doesn't work. It's loading all time! Other options are working. How I can fix that? If here are some mistakes - sorry.

  • Newbie
  • Hello, yesterday i made an update. Unfortunately Music Discover doesn't work. It's loading all time! Other options are working. How I can fix that?   If here are some mistakes - sorr...
  • Taylor
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Trouble restoring old playlist. Help!

I recently cancelled my subscription to I could reactivate a new one that wasn't linked to my facebook, since I couldn't get it to unlink me to facebook any other way, but I want to retrieve my old playlist on that account. How can I do this?

  • Newbie
  • I recently cancelled my subscription to I could reactivate a new one that wasn't linked to my facebook, since I couldn't get it to unlink me to facebook any other way, but I want to retrieve my old p...
  • Taylor
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Not working.

I've been using Spotify premium for several months and it's all of a sudden not working and keeps telling me that it's "only available to Spotify Premium users" even though I am one and the money has been taken from my account.

  • Newbie
  • I've been using Spotify premium for several months and it's all of a sudden not working and keeps telling me that it's "only available to Spotify Premium users" even though I am one and the money has...
  • Taylor
  • Community Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

I paid and no music

I bought a Spotify gift card and am not getting my monthly service have the reciept and it said successfully activated sooo my question is why am I not getting any of my music?

  • Casual Listener
  • I bought a Spotify gift card and am not getting my monthly service have the reciept and it said successfully activated sooo my question is why am I not getting any of my music?<br>
  • Taylor
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium
    Unlimited
  • 206 Views
  • 1 replies
  • 0 likes

need to delete one of two accounts.

i just figured out why my playlist disappeared on one computer and not the other. my computer at home is logged into my full name and my one at work is a shortened name. the one at work has all my playlist (as it is the original account i created not...

  • Newbie
  • i just figured out why my playlist disappeared on one computer and not the other. my computer at home is logged into my full name and my one at work is a shortened name. the one at work has all my pl...
  • trentthibodeaux
  • Newbie
  • 637 Views
  • 2 replies
  • 0 likes
  • 637 Views
  • 2 replies
  • 0 likes

Lost playlists, apps everything.

I recently did an update it logged me out, then I logged back in and everything was gone. Playlists, apps etc. I 've tried logging in through this username and facebook but nothing is there.

  • Casual Listener
  • I recently did  an update it logged me out, then I logged back in and everything was gone. Playlists, apps etc. I 've tried logging in through this username and facebook but nothing is there.&nb...
  • kingdomofrust
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Spotify Is Unable To Withdraw Funds...

Always when I start Spotify on my computer comes a message "Spotify Is Unable To Withdraw Funds...". Can you guys please check my account? Account: jojjeba Thanks in advance!

  • Casual Listener
  • Always when I start Spotify on my computer comes a message "Spotify Is Unable To Withdraw Funds...". Can you guys please check my account?   Account: jojjeba   Thanks in advance! ...
  • jojjeba01
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 237 Views
  • 2 replies
  • 0 likes

Trying to reset password - not getting the email

I've tried to email a password reset several times. I got a email when I joined this community, so I know Spotify emails are coming through. My account name is thefirespiral_pdx. Thanks!

  • Casual Listener
  • I've tried to email a password reset several times.  I got a email when I joined this community, so I know Spotify emails are coming through.  My account name is thefirespiral_pdx.  ...
  • thefirespiral
  • Casual Listener
  • 649 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
  • 649 Views
  • 4 replies
  • 1 likes

My account has been hacked!

Bahh, my account has been hacked and I cant reset it since the emailadress has changed!!! How the heck do I contact spotify?!!!! Joakim - Sweden

  • Music Fan
  • Bahh, my account has been hacked and I cant reset it since the emailadress has changed!!!   How the heck do I contact spotify?!!!!   Joakim - Sweden
  • Peter__
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Friend cannot access her Spotify account - "lithium token error"

Hey everyone, I wanted to relay a message from my friend because she cannot post in the community forum and she cannot access her account. We're wondering if anyone can help us since the Spotify contact form and helpdesk are useless. "I think somethi...

  • Regular
  • Hey everyone, I wanted to relay a message from my friend because she cannot post in the community forum and she cannot access her account. We're wondering if anyone can help us since the Spotify cont...
  • chrishasmusic
  • Regular
  • 1222 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 1222 Views
  • 2 replies
  • 0 likes