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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422587 Views
  • 965 replies
  • 108 likes
  • Account
  • 422587 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187208 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187208 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103794 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103794 Views
  • 70 replies
  • 10 likes

Solved!! Playlist gone

Can you please help me retrieve my accidentally deleted playlist called hella zen? I accidentally deleted it 10 minutes ago and I'm so sad because I've been working on it for weeks

  • Casual Listener
  • Can you please help me retrieve my accidentally deleted playlist called hella zen? I accidentally deleted it 10 minutes ago and I'm so sad because I've been working on it for weeks 😞
  • Peter__
  • Community Legend
  • 742 Views
  • 13 replies
  • 0 likes
  • 742 Views
  • 13 replies
  • 0 likes

Error 408

Hey, I got a problem with logging in. When I'm logging to the Spotify, it shows me an error 408. I bought phone in US. But now Im in Lithuania. EDIT: I changed the subject to something more relevant and posting your personal details such as email add...

  • Newbie
  • Hey, I got a problem with logging in. When I'm logging to the Spotify, it shows me an error 408. I bought phone in US. But now Im in Lithuania.   EDIT: I changed the subject to something mor...
  • Joe
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Can you log everyone out from my spotify

Can you please log every one out from my spotify?

  • Newbie
  • Can you please log every one out from my spotify?
  • Joe
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Playlists Deleted and Premium Account Gone?

My boyfriend logged me out of Spotify to use his own account.. when I tried to log back into my account all my playlists were gone and I'm back to being a free member? I logged in using my Facebook information and this has never happened before.. Wha...

  • Casual Listener
  • My boyfriend logged me out of Spotify to use his own account.. when I tried to log back into my account all my playlists were gone and I'm back to being a free member? I logged in using my Facebook...
  • kayleejunk17
  • Casual Listener
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

made new account so i could unlink to facebook but it says my account is now linked again...

I deactivated my Facebook but first I contacted spotify so I could get my spotify unlinked. The only way I could do this was by making a completely new account and trnsfering my playlists. This whole process took weeks. Well I recently reactivated my...

  • Regular
  • I deactivated my Facebook but first I contacted spotify so I could get my spotify unlinked. The only way I could do this was by making a completely new account and trnsfering my playlists. This whole...
  • Peter__
  • Community Legend
  • 280 Views
  • 3 replies
  • 0 likes
  • Account
  • 280 Views
  • 3 replies
  • 0 likes

Solved!! Separate accounts merged -very strange

I have just logged in to my Spotify account only to find that the account username is different but I still have the same picture. I have got their playlists and all of their data but I am still logged into my facebook with my friends. Is there any w...

  • Newbie
  • I have just logged in to my Spotify account only to find that the account username is different but I still have the same picture. I have got their playlists and all of their data but I am still logg...
  • Peter__
  • Community Legend
  • 383 Views
  • 4 replies
  • 0 likes
  • 383 Views
  • 4 replies
  • 0 likes

Solved!! 10 hour limited exceeded but I haven't even used Spotify this month!

This month I haven't used Spotify yet, and the first time I turned it on, it says I exceeded my time limit. How is this possible? Can anyone help?

  • Newbie
  • This month I haven't used Spotify yet, and the first time I turned it on, it says I exceeded my time limit. How is this possible? Can anyone help?
  • Joe
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 297 Views
  • 1 replies
  • 0 likes

All playlists disappeared as well as premium

I believe I have fallen victim to the dual account issue people have been having because all my playlists are gone and I now no longer have premium. I would appreciate some help because I have contact spotify twice now in the last 2 months and not he...

  • Casual Listener
  • I believe I have fallen victim to the dual account issue people have been having because all my playlists are gone and I now no longer have premium. I would appreciate some help because I have contac...
  • Patricia
  • Spotify Legend
  • 234 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 234 Views
  • 3 replies
  • 0 likes

Deleted my starred songs

Hi - I accidentally deleted my starred song list last night (had at least 200 tracks in it). Is there anyway to get it back?

  • Casual Listener
  • Hi - I accidentally deleted my starred song list last night (had at least 200 tracks in it). Is there anyway to get it back?
  • Peter__
  • Community Legend
  • 465 Views
  • 1 replies
  • 1 likes
  • Account
  • 465 Views
  • 1 replies
  • 1 likes

My account is used by someone else.

I must have forgotten to log out somewhere, read another thread where an admin disconnected the spotify from all the places it was logged in, minding doing the same with mine?

  • Casual Listener
  • I must have forgotten to log out somewhere, read another thread where an admin disconnected the spotify from all the places it was logged in, minding doing the same with mine?
  • Joe
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

International Spotify Account

I have a Premium account opened in Spain but I have recently moved to Belgium and I am encountering some problems to use my Spanish account. I wonder if I should cancel my Spanish Premium account and open a new one in Belgium? Thanx for your answer, ...

  • Casual Listener
  • I have a Premium account opened in Spain but I have recently moved to Belgium and I am encountering some problems to use my Spanish account. I wonder if I should cancel my Spanish Premium account and...
  • Peter__
  • Community Legend
  • 282 Views
  • 7 replies
  • 0 likes
  • 282 Views
  • 7 replies
  • 0 likes

Account problems

I am still pay for spotify monthly but yet it only allows me to access the radio and not my playlists. Please fix this thanks

  • Newbie
  • I am still pay for spotify monthly but yet it only allows me to access the radio and not my playlists. Please fix this thanks
  • Peter__
  • Community Legend
  • 176 Views
  • 2 replies
  • 0 likes
  • Premium
  • 176 Views
  • 2 replies
  • 0 likes

Solved!! Songs in offline playlist after Premium expiration

Hi. My Premium subscription ends in the last day of this year. Actually I have a plenty of albums in my playlist that is set to work with offline mode, so they are downloaded. Will these songs be accesible after my Premium subscription expires?

  • Casual Listener
  • Hi. My Premium subscription ends in the last day of this year. Actually I have a plenty of albums in my playlist that is set to work with offline mode, so they are downloaded. Will these songs be a...
  • kamild1996
  • Casual Listener
  • 1573 Views
  • 2 replies
  • 0 likes
  • Free
    Other
    Premium
  • 1573 Views
  • 2 replies
  • 0 likes

Solved!! Playlist deleted

Today my friend got mad at me and deleted a few of my spotify playlists. I was wondering if there was any way I could get these back. The playlists names were "Yolodaddy" and "The Turkey Sandwich (with sauce). If you can help me that would be great!

  • Newbie
  • Today my friend got mad at me and deleted a few of my spotify playlists. I was wondering if there was any way I could get these back. The playlists names were "Yolodaddy" and "The Turkey Sandwich (wi...
  • Peter__
  • Community Legend
  • 540 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 540 Views
  • 3 replies
  • 0 likes

Solved!! Deleted Playlist Please Help!!!

2 days ago I deleted my playlist entitled "All Songs" which held all of my songs on it. I submitted a form that says you'll help me whenever possible but nothing has changed! Please help!!! Date of deletion: May 2, 2013 Name of Playlist: All Songs Na...

  • Casual Listener
  • 2 days ago I deleted my playlist entitled "All Songs" which held all of my songs on it. I submitted a form that says you'll help me whenever possible but nothing has changed! Please help!!!   ...
  • Peter__
  • Community Legend
  • 573 Views
  • 9 replies
  • 0 likes
  • 573 Views
  • 9 replies
  • 0 likes

Deleting Facebook and starting a new one, want to keep premium account but put on new Facebook.

I have seen this question before, but I dont get it. Every one says go on to preferences and "soclal networks", but I dont see anything about social networks in preferences. Why is this so complicated? I have been a loyal premium customer for 3 years...

  • Casual Listener
  • I have seen this question before, but I dont get it. Every one says go on to preferences and "soclal networks", but I dont see anything about social networks in preferences. Why is this so complicate...
  • missbirky
  • Casual Listener
  • 250 Views
  • 4 replies
  • 0 likes
  • 250 Views
  • 4 replies
  • 0 likes

Big confusing Problem with my Account

Hi, i've got a really strange probleme! I made a Premium Abo Yesterday with my Accountname Tim3648. But Premium isn't active and doesn't work. The strange thing is everytime i log in my profil there are 2 different Emails which i have and sometimes t...

  • Regular
  • Hi,   i've got a really strange probleme! I made a Premium Abo Yesterday with my Accountname Tim3648. But Premium isn't active and doesn't work. The strange thing is everytime i log in my pr...
  • Joe
  • Community Legend
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Public Profile and Followers

Hi, I run an entertainment blog and create playlists fairly often for my followers. I've had multiple people say they can listen to the playlist directly embedded into my blog but when they go to search me and follow me actually ON the Spotify app my...

  • Newbie
  • Hi,   I run an entertainment blog and create playlists fairly often for my followers. I've had multiple people say they can listen to the playlist directly embedded into my blog but when the...
  • Joe
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Just downloaded the new update and it says I have too many devices synched

I just downloaded the new update for my iphone 5 and spotify is telling me that I have too many devices and wont synch. How do I delete devices?

  • Newbie
  • I just downloaded the new update for my iphone 5 and spotify is telling me that I have too many devices and wont synch. How do I delete devices?
  • Joe
  • Community Legend
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Solved!! Not receiving songs in my inbox/notifications from user not using Facebook

Hi, I've seen similar posts but no fix to what I'm searching for. I recently told a friend about Spotify and they signed up, but they don't have a Facebook account. I have been sending them songs for a couple weeks and they receive them. But when the...

  • Regular
  • Hi, I've seen similar posts but no fix to what I'm searching for.   I recently told a friend about Spotify and they signed up, but they don't have a Facebook account. I have been sending the...
  • takingbackbenny
  • Roadie
  • 2500 Views
  • 25 replies
  • 1 likes
  • 2500 Views
  • 25 replies
  • 1 likes