Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Offer premium student

Offer premium student

Hello i'm french guy, i have suscribed to spotify premium with student offer. When i want to zap music on playlist there is an message say "suscribe sporify premium for have this function" while i already premium.
I even received an email to tell me my offer was active. Thank's
Reply
1 Reply

Hey @Fabien7! Thanks for writing.

 

Could you log out of your current session and log in with your username and password? If you're not sure of which is your Spotify username, you can find it in the Premium email confirmation for your most recent purchase. Alternatively, you can look up your usernamy by doing a cache search on your device (desktop and Android only).

 

We hope this helps. Have an amazing day 🙂

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random