Offline button disappeared

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Offline button disappeared

Nira
Casual Listener

Heya everyone,

 

so I have a Premium Account and it alöso says Premium on top of Spotify. I have only my Laptop as offline device connected to my Spotify. I can see all my playlists aswell, but when i click on the they don't have this headbit anymore with the list name and various pictures and also teh Offlien Button has disappeared.  Tho when I click on list I am subscribed to they look normal and they also have the download button.

 

So why can't I do this with my own playlists anymore? Right now I have non of them offlien s I reinstalled Spotify new on my laptop. 

Is this maybe because I ahve too many songs in my playlists? If yo - how do I delete a playlist?

 

Thanks so much for your help,

Nira

3 Replies

osornios
Rock Star 24
Rock Star 24

@Nira

 

Can you post a screenshot of what appears in your screen? Having too many songs is not a problem, as long as you have enough disk space.

osorniosRock Star 24
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Nira
Casual Listener

Spotify Screenshot.jpg

 

here's how my spoitfy looks like when I click on one of my playlists

 

osornios
Rock Star 24
Rock Star 24

@Nira

 

So it looks like the whole header of the playlist is missing, which includes the Offline button you're missing.

 

Firstly, let's try clearing the cache:

Log out of Spotify and then close the program.
Browse to the cache. The default location should be C:\Users\%Username%\AppData\Local\Spotify\Storage and delete everything inside the folder.
Delete the folder C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\ There is a folder for each profile that has been logged into Spotify on that computer account.
Start Spotify, login and the playlist should update.

If that doesn't do it, normally I would advice to uninstall / reinstall but looks like you already did that, so how about trying the latest beta to see if it fixes things for you?

 

Check this download link:

 

Windows: https://download.spotify.com/beta/spotify_installer-1.0.26.134.g75df59f3-29.exe

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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