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[JoaoVitor50]

My account was working perfectly 2 days ago, now it enters not at all, and appears this error, I wonder if you have something to solve, already used mozilla and will not

[Dreadlord · Accepted solution]

Hey @JoaoVitor50,

Welcome to Spotify Community!

Can you please let me know where you are getting this error? : )

[JoaoVitor50]

Hello, it seems the error when I go to log in using spotify site

[Dreadlord]

Hey @JoaoVitor50,

Can you try using a different browser ( IE for example )?

Also, you can try clearing up the cache. You can read more how to do so for firefox here and here for Chrome.

[JoaoVitor50]

I tried to get across browsers and is the same mistake, do not know what to do anymore

[eblackrose00]

Sometimes the data stored in your browser can cause issues, but we can work around this by using a private/incognito window where no data is stored. Here’s how:

1. Open your web browser.
2. Open a private session.
   Most browsers will open a private session if you press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac). If that doesn’t work, you should find the option to open a new private/incognito window in your browser’s menu bar.
3. Open the web page in this private window.