Paid $12.99 for 3 months of Subscription, cancelled after one.

[tismatt]

On the 9th of June I bought a special which was $12.99 for 3 months, but it was cancelled after one month. Why?

[EthanS1]

Hey @tismatt,

Have you had preimium in the last 14months?

Let me know 🙂

[tismatt]

Hey thanks for replying 🙂 I had a free month a few months ago and had from the 9th or 10th of June until today of premium. So yes in total I've had 2 months of premium in the last 14 months.

[EthanS1 · Accepted solution]

Hey @tismatt,

This means you would have only been eligble for 1 month. You will now not be able to sign up to any premiuim details unless they included exisiting customers.

Hope this solved you issue,

Let me know if you need any more information or have more questions for me!

Ethan