Paid For Student Premium But Account Still Says Free

[PandaCam]

I paid for the student premium version of Spotify and it went through on my card statement, but when I checked my account, my subscription was still free. I have logged out and logged back in but that does not work. Can someone please help me?

Thanks
Ryan

[Nico]

Hey @PandaCam! Welcome to the Spotify Community. ^^

That doesn't sound quite right. 

Have you checked your subscription page? Your status should be Premium.

Or have you tried reinstalling your app? If not here's a step by step tutorial. 

 You can also take a look at this thread for more instructions. ^^

Peace

[PandaCam]

Hi @ Nico, I have reinstalled the app and checked my subscription page. It still says that I am using the free subscription and I have sent a contact form.