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Password reset but can't log-in

Password reset but can't log-in

I am being told I have an incorrect username or password.   I can successfully log-in to an account management page, and change my password, but when i try to login to the Spotify player it tells me I have an incorrect username or password.

 

I have signed up to a trial period of Premium, and I think this is what has caused the problem.

 

Thanks

Ed

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2 Replies

Hey @edporter

 

Make sure you are logging in with your username and not your email address.

 

Read this help article for more info:

 

https://support.spotify.com/problems/#!/article/Problems-logging-in-to-Spotify

MattSudaSpotify Star
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This solution worked for me.

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