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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Marcobj99
  • Newbie
  • 263742 Views
  • 516 replies
  • 34 likes
  • Account
    Free
  • 263742 Views
  • 516 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13045 Views
  • 6 replies
  • 11 likes
  • Security
  • 13045 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529425 Views
  • 989 replies
  • 113 likes
  • Account
  • 529425 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128115 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128115 Views
  • 74 replies
  • 12 likes

Help please

I have premium, I haven't been able to find my play lists or log in so I made a new username and password because it says there's nothing linked to the one I put in the username area . I pay , it comes out of my account i need someone to help me.

  • Newbie
  • I have premium, I haven't been able to find my play lists or log in so I made a new username and password because it says there's nothing linked to the one I put in the username area . I pay , it com...
  • mzwagemakers
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Changing Email Address That Account is Linked To

Hello all, Not sure if you can help me. I'm not sure how or when this was done because I've always just logged in via facebook, but recently, due to career pursuits, I've decided to indefinitely deactivate my facebook. This obviously logged me out of...

  • Newbie
  • Hello all,   Not sure if you can help me.  I'm not sure how or when this was done because I've always just logged in via facebook, but recently, due to career pursuits, I've decided to in...
  • mzwagemakers
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 301 Views
  • 1 replies
  • 0 likes

Account

On the app it just says I have the free trial but when I go online it says I have premium. I paid for premium and everything went through but can't get it on my phone on the app. Tried deleting and re downloading the app and logging in and out but no...

  • Casual Listener
  • On the app it just says I have the free trial but when I go online it says I have premium. I paid for premium and everything went through but can't get it on my phone on the app. Tried deleting and r...
  • missy5875
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 211 Views
  • 2 replies
  • 0 likes

Useless product?

I have been using spotify for years now and after logging in today i found that my playlists are gone and my payment info is gone and now its saying i have to start from the beginning. Is there any way to recover my information? Where did it go in th...

  • Newbie
  • I have been using spotify for years now and after logging in today i found that my playlists are gone and my payment info is gone and now its saying i have to start from the beginning. Is there any w...
  • anjieeeeeeeeee
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 191 Views
  • 1 replies
  • 0 likes

Someone stole my spotify premium account.

So i have had spotify premium for like 6 or 7 months and yesterday when i logged in, i saw that someone was using it on a device that is unfamiliar to me. I've tried to change my password and everything, but it doesnt help, is there anything i could ...

  • Newbie
  • So i have had spotify premium for like 6 or 7 months and yesterday when i logged in, i saw that someone was using it on a device that is unfamiliar to me. I've tried to change my password and everyth...
  • lela_hope
  • Newbie
  • 555 Views
  • 5 replies
  • 2 likes
  • Account
    Other
  • 555 Views
  • 5 replies
  • 2 likes

Renewed subscription through iTunes subscription menu, no receipt

I've used Spotify in the past, and have payed for premium regularly. However, recently I didn't have the iTunes credit to keep supporting it, so the subscription was cancelled. I got enough iTunes credit today and went to my apple id subscriptions me...

  • Casual Listener
  • I've used Spotify in the past, and have payed for premium regularly. However, recently I didn't have the iTunes credit to keep supporting it, so the subscription was cancelled. I got enough iTunes cr...
  • anjieeeeeeeeee
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Cargo por Plan Familiar

Intenté sucribirme al plan familiar, se hizo el cargo a la tarjeta pero sigo en cuenta gratis! Cómo lo soluciono???

  • Newbie
  • Intenté sucribirme al plan familiar, se hizo el cargo a la tarjeta pero sigo en cuenta gratis! Cómo lo soluciono???
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 1 likes
  • Premium
  • 189 Views
  • 1 replies
  • 1 likes

Receivership

The company that i work for valley girl nz has just gone into receivership therefore i am unable to pay for my subscription is there anyway of freezing it paying again later when i have the fundsThanksSherrina

  • Casual Listener
  • The company that i work for valley girl nz has just gone into receivership therefore i am unable to pay for my subscription is there anyway of freezing it paying again later when i have the funds Th...
  • osornios
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 250 Views
  • 3 replies
  • 0 likes

Not approved but charged for student Premium Account

Two nights ago, I attempted to upgrade my account to a premium student account. Whatever the "authentication" service is, it was not able to find me, and so the upgrade process was not completed. However, because my credit card details were also ente...

  • Casual Listener
  • Two nights ago, I attempted to upgrade my account to a premium student account. Whatever the "authentication" service is, it was not able to find me, and so the upgrade process was not completed. How...
  • osornios
  • Spotify Star
  • 325 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 325 Views
  • 3 replies
  • 0 likes

iTunes Wont Allow Me To Have Premium

I have been using Apple's renewal service to charge for spotify premium, and I recently got billed for this month, and when I opened Spotify on my phone, I couldn't help but notice that it was stuck at Free, and I am currently in a bad situation. Ple...

  • Casual Listener
  • I have been using Apple's renewal service to charge for spotify premium, and I recently got billed for this month, and when I opened Spotify on my phone, I couldn't help but notice that it was stuck ...
  • osornios
  • Spotify Star
  • 184 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
    Subscription
  • 184 Views
  • 3 replies
  • 0 likes

Solved!! Log in through facebook button does nothing?

Hello fellows So I reacently had to log out of all of my facebook accounts in order to make sure I was secure since I've been getting some facebooks issues. (Not that this matters) What the case really is, is that I no longer are able to log in throu...

  • Regular
  • Hello fellows 😉   So I reacently had to log out of all of my facebook accounts in order to make sure I was secure since I've been getting some facebooks issues. (Not that this matters) What t...
  • osornios
  • Spotify Star
  • 1478 Views
  • 7 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 1478 Views
  • 7 replies
  • 1 likes

Solved!! Cannot log in

I study in the uk and have moved back to Belgium for the summer holidays. Since I came back, I can't log into my spotify account anymore: I open the desktop app, where there is the welcome page, I select " log in with facebook" and a window on google...

  • Casual Listener
  •   I study in the uk and have moved back to Belgium for the summer holidays. Since I came back, I can't log into my spotify account anymore: I open the desktop app, where there is the welcome pa...
  • osornios
  • Spotify Star
  • 420 Views
  • 3 replies
  • 0 likes
  • Login
  • 420 Views
  • 3 replies
  • 0 likes

USA billing address, living in another country

Hi me and my family are currently living in Mexico City and have subscribed to a family plan with an american credit card with my USA billing address. The reason I dont use my mexican credit card is because I prefer to use the USA version of spotify ...

  • Newbie
  • Hi me and my family are currently living in Mexico City and have subscribed to a family plan with an american credit card with my USA billing address. The reason I dont use my mexican credit car...
  • anjieeeeeeeeee
  • Roadie
  • 893 Views
  • 1 replies
  • 0 likes
  • Premium
  • 893 Views
  • 1 replies
  • 0 likes

Missing thumbs

I'm not shown the thumbs for voting on songs. Never have been. - Same for mobile or desktop.- No change when logging in/out, changing browser, disabling adblocker, new account. No hits in the FAQ or troubleshooting or response on Twitter from @spotif...

  • Newbie
  • I'm not shown the thumbs for voting on songs. Never have been.   - Same for mobile or desktop. - No change when logging in/out, changing browser, disabling adblocker, new account. &nbsp...
  • Cryptologic
  • Newbie
  • 261 Views
  • 2 replies
  • 2 likes
  • Account
  • 261 Views
  • 2 replies
  • 2 likes

Login and premium acting strangely wrong

I am currently having some trouble with my account. I have had a premium account for the last couple months, but my card got blocked cause I lost it and whatnot, so the premium sub was cancelled. I paid again, on the 16th of July, to rejoin premium, ...

  • Visitor
  • I am currently having some trouble with my account. I have had a premium account for the last couple months, but my card got blocked cause I lost it and whatnot, so the premium sub was cancelled. I p...
  • user-removed
  • Not applicable
  • 130 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abroad login

Downloaded the app when I was in Europe this summer. Now that I'm back in the USA I tried to login and it says "you can only use Spotify abroad for 14 days." Any idea how to login?

  • Newbie
  • Downloaded the app when I was in Europe this summer. Now that I'm back in the USA I tried to login and it says "you can only use Spotify abroad for 14 days." Any idea how to login?
  • Alejandro_C
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Login
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still on free after premium subscription

I subscribed today for 30days premium (Philippines - Globe TelecommPH). I received a confirmation via sms and followed the manual activation. Both didnt/doesnt work; submitting my Globe number (error:invalid number) and submitting my email address wi...

  • Newbie
  • I subscribed today for 30days premium (Philippines - Globe TelecommPH). I received a confirmation via sms and followed the manual activation. Both didnt/doesnt work; submitting my Globe number (error...
  • Alejandro_C
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify familiar

Hola, tengo un código de invitación para Spotify Premium Familiar y no me deja canjearlo, pone que hay un error pero el código es correcto ¿Como puedo solucionarlo?Gracias.

  • Newbie
  • Hola, tengo un código de invitación para Spotify Premium Familiar y no me deja canjearlo, pone que hay un error pero el código es correcto ¿Como puedo solucionarlo? Gracias.
  • Alejandro_C
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution logged in with fb, but false e-mail adress.

pls someone help.I logged in with facebook, but there was another e-mail adress, not mine(jeah, it's my account) now I can't use those 30 days premium free. sucks. crazy is, in my fb-account there's the right e-mail adress.greetings

  • Newbie
  • pls someone help. I logged in with facebook, but there was another e-mail adress, not mine(jeah, it's my account) now I can't use those 30 days premium free. sucks. crazy is, in my fb-account ther...
  • Alejandro_C
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account

Cannot remember my gmail account name, made one for another 30 day free trial before upgrading to premium, no luck finding out the email address through gmail or Spotify but still paying monthly subscription fee while I cannot access my account, what...

  • Newbie
  • Cannot remember my gmail account name, made one for another 30 day free trial before upgrading to premium, no luck finding out the email address through gmail or Spotify but still paying monthly subs...
  • Alejandro_C
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 224 Views
  • 1 replies
  • 0 likes