Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
80472 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
101265 Views
9 replies
2 likes
I lost my username and still paying €10 a Monty, how can i stop it without login in?HELP ME!
I lost my username and still paying €10 a Monty, how can i stop it without login in? HELP ME!
Regular
374 Views
2 replies
0 likes
Hello I have a problem I started using spotify 1 or 2 months ago.I loged in with my Facebook account and now i somehow logged out and i cannot login Pls help me
Hello I have a problem I started using spotify 1 or 2 months ago. I loged in with my Facebook account and now i somehow logged out and i cannot login Pls help me
Regular
384 Views
1 replies
0 likes
Hello. I want to change my nickname. I signed up 2 years ago with my facebook acc.
Hello. I want to change my nickname. I signed up 2 years ago with my facebook acc.
Community Legend
883 Views
1 replies
0 likes
Hi, it's been a few days without use and now I've back to use it I've found that all my playlists from years ago are gone. Instead of that I have some other with music I've never liked or even try to listen in spotify... Never used my account other t...
Hi, it's been a few days without use and now I've back to use it I've found that all my playlists from years ago are gone. Instead of that I have some other with music I've never liked or even try to...
Casual Listener
430 Views
2 replies
0 likes
Hi, I've had a problem with duplicate accounts. When I log into Spotify via Facebook, I get my premium account. WhenI log in using my email address, I get the free account. However, the email address shown on my Facebook account does not belong to me...
Hi, I've had a problem with duplicate accounts. When I log into Spotify via Facebook, I get my premium account. WhenI log in using my email address, I get the free account. However, the email address...
Casual Listener
874 Views
2 replies
0 likes
Hello, I had in the past a regular spotify account with 1 login where i put the playlists of me, my son and my daughter. Recently i di dan upgrade to premium account with 5 logins. For my sun it’s the same login but for me and my daughter we have an ...
Hello, I had in the past a regular spotify account with 1 login where i put the playlists of me, my son and my daughter. Recently i di dan upgrade to premium account with 5 logins.&...
Roadie
229 Views
1 replies
0 likes
Why did I charge for spotify premium when I deleted the subscription one day before the renew?
Why did I charge for spotify premium when I deleted the subscription one day before the renew?
Spotify Star
216 Views
1 replies
0 likes
Hi i have just moved home from America to australia and i am unable to change the country i am associated with. I tired changing he payment card to an Australian card but that didnt work, so i unsuscribed and tribed changing it that way but it told m...
Hi 🙂 i have just moved home from America to australia and i am unable to change the country i am associated with. I tired changing he payment card to an Australian card but that didnt work, so i un...
Roadie
232 Views
1 replies
0 likes
When I originally set up my spotify account it said that the credit card payment didn't go through so I did it a second time, now I'm being charged twice a month. I only have one email account and it's the only one I used to set up my account.
When I originally set up my spotify account it said that the credit card payment didn't go through so I did it a second time, now I'm being charged twice a month. I only have one email account and it...
Not applicable
187 Views
1 replies
0 likes
Hi, I have a premium account, do my payments, am properly logged in, but suddenly get the advertising... please help!
Hi, I have a premium account, do my payments, am properly logged in, but suddenly get the advertising... please help!
Not applicable
209 Views
1 replies
0 likes
Somebody else used my email address to register but obviously couldnt get any further withought having access to my email account. So when i registered i just reset the password and gained access to the account. Now im stuck with someone elses user n...
Somebody else used my email address to register but obviously couldnt get any further withought having access to my email account. So when i registered i just reset the password and gained access to ...
Not applicable
422 Views
1 replies
0 likes
Hi,My entertainment package with Vodafone was removed from my account although it should be active until 2018. I spoke to Vodafone who advised it is a technical issue on their side and can take up to a month to resolve. They advised that I could subs...
Hi, My entertainment package with Vodafone was removed from my account although it should be active until 2018. I spoke to Vodafone who advised it is a technical issue on their side and can take u...
Casual Listener
401 Views
1 replies
0 likes
So I saw a advertisement on the desktop software on spotify for 3 months for the price of 1. £10.00. When I purchased premium I checked my account only to see my subscription runs out next month? Like what?
So I saw a advertisement on the desktop software on spotify for 3 months for the price of 1. £10.00. When I purchased premium I checked my account only to see my subscription runs out next m...
Casual Listener
1438 Views
8 replies
0 likes
I cancelled my subscription for spotify many months ago and recently i looked at my bank statements to see that spotify had been charging me for many months now. My presonal spotify account does not have premium and i am unsure whos account i am payi...
I cancelled my subscription for spotify many months ago and recently i looked at my bank statements to see that spotify had been charging me for many months now. My presonal spotify account does not ...
Spotify Star
231 Views
1 replies
0 likes
Hi, So I downloaded the Spotify desktop App and have signed up to Spotify and am currently using the free 1 month trial, the issue I'm having is that I want to share my profile with a friend who convinced me to sign up but it's a mile long and way to...
Hi, So I downloaded the Spotify desktop App and have signed up to Spotify and am currently using the free 1 month trial, the issue I'm having is that I want to share my profile with a friend...
Spotify Star
596 Views
1 replies
0 likes
I was in my fan insight page - about to upload a new photo - I canceled the upload because the file was too big - next thing I know - I was out of my fan insight page and it wouldn't allow me back in - I kept getting a red "invalid credentials" promp...
I was in my fan insight page - about to upload a new photo - I canceled the upload because the file was too big - next thing I know - I was out of my fan insight page and it wouldn't allow me b...
Spotify Star
373 Views
1 replies
0 likes
Hello, My husband and I are trying to get into the same Family account. Currently, my Spotify details say that my post code is from an old address in the UK and my country is Singapore. I can't update my address in Spotify - it points me to Facebook....
Hello, My husband and I are trying to get into the same Family account. Currently, my Spotify details say that my post code is from an old address in the UK and my country is Singa...
Spotify Star
977 Views
1 replies
0 likes
Spotify Star
229 Views
1 replies
0 likes
My account is linked to my facebook and I can not undo it. I can log in to my Spotify at work because of this. How do I unlink with my facebook and create a regular username and password? HELPPP
My account is linked to my facebook and I can not undo it. I can log in to my Spotify at work because of this. How do I unlink with my facebook and create a regular username and password? HELPPP
Spotify Star
410 Views
1 replies
0 likes
Hi,My MasterCard was compromised on July 5th. Please verify this with MasterCard. I stopped the card and a new one should arrive this week. I cannot make use of Über either.Once received,I can carry on using my card as usual per MasterCard.In approxi...
Hi, My MasterCard was compromised on July 5th. Please verify this with MasterCard. I stopped the card and a new one should arrive this week. I cannot make use of Über either. Once received,I can ca...
Casual Listener
493 Views
3 replies
0 likes
