Subscription says free but I was charged on my card

I am becoming a college student in the fall, I am registered. At first Spotify said they could not find my information, I tried again and they charged my card the student monthly fee, but my account still says it is under the free subscription and no...

• Jw0713
• Newbie
• I am becoming a college student in the fall, I am registered. At first Spotify said they could not find my information, I tried again and they charged my card the student monthly fee, but my account ...
• 2016-07-18 11:23:57 PM
• 2016-07-18 12:04:40 AM
• osornios
• Spotify Star
• 157 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

I cant buy premium

I had an premium account than i couldnt pay one month and my account turned out to a free account. Now i want to buy spotify again but i cant buy it anyway. Help me about this please

• Atakand
• Newbie
• I had an premium account than i couldnt pay one month and my account turned out to a free account. Now i want to buy spotify again but i cant buy it anyway. Help me about this please
• 2016-07-18 11:43:13 PM
• 2016-07-18 12:03:56 AM
• osornios
• Spotify Star
• 132 Views
• 1 replies
• 0 likes
• Premium

Simply can't log in!

My daughter has her own Spotify account. She logs in with Facebook. A couple of days ago, she was logged out on her phone for some reason and now can't log back in.She has tried everything suggested (restarting device, deleting and re-installing,...)...

• hhmisterb
• Casual Listener
• My daughter has her own Spotify account. She logs in with Facebook. A couple of days ago, she was logged out on her phone for some reason and now can't log back in. She has tried everything suggeste...
• 2016-07-18 6:37:14 PM
• 2016-07-18 11:59:42 PM
• Bittencourt
• Spotify Star
• 264 Views
• 5 replies
• 0 likes
• Login

Not identifying me as a student

I try to sign up with a student discount, but spotify doesn't register me as a student. I'm going to be a college freshman in the fall, so I don't know if that has something to do with it? I'm enrolled and everything, so that would mean I am I studen...

• Grube
• Newbie
• I try to sign up with a student discount, but spotify doesn't register me as a student. I'm going to be a college freshman in the fall, so I don't know if that has something to do with it? I'm enroll...
• 2016-07-18 10:59:20 PM
• 2016-07-18 11:45:43 PM
• Maxim
• Spotify Star
• 219 Views
• 1 replies
• 0 likes
• Premium
  Subscription

No reprodece OFFLINE

buenas tardes: cambie de telefono de IOS a Android en un galaxy S7 asi que bajé la aplicacion de Spotify la cual tengo cuenta premium y descargue las canciones q tenia en el dispositivo anterior, pero cuando lo pongo en OFFLINE no me reproduce las ca...

• petercaf
• Casual Listener
• buenas tardes:   cambie de telefono de IOS a Android en un galaxy S7 asi que bajé la aplicacion de Spotify la cual tengo cuenta premium y descargue las canciones q tenia en el dispositivo ante...
• 2016-07-12 7:51:39 PM
• 2016-07-18 10:39:29 PM
• osornios
• Spotify Star
• 289 Views
• 3 replies
• 0 likes
• Premium

from facebook to no facebook

Hey! I am planning to deactivate my facebook account - but, my subscription is tied to that account and I have no other means of logging in. Any ideas on how can I migrate my facebook-spotify account to standalone spotify account? Thanks!Fil

• filfoley
• Newbie
• Hey!  I am planning to deactivate my facebook account - but, my subscription is tied to that account and I have no other means of logging in.  Any ideas on how can I migrate my facebook...
• 2016-07-18 9:58:48 PM
• 2016-07-18 10:17:51 PM
• Maxim
• Spotify Star
• 135 Views
• 1 replies
• 0 likes
• Account

I can't see how to link my iTunes subscription to spotify to my spotify account?

So I subscribed a few days ago to spotify via my iTunes manage subscriptions options. However when I go on to my itunes account its still in the free mode. I can't see where my iTunes subscription is linked to spotify wise. I'm pretty sure I only hav...

• Spiccle
• Newbie
• So I subscribed a few days ago to spotify via my iTunes manage subscriptions options. However when I go on to my itunes account its still in the free mode. I can't see where my iTunes subscription is...
• 2016-07-18 9:12:58 PM
• 2016-07-18 9:33:59 PM
• Maxim
• Spotify Star
• 238 Views
• 1 replies
• 0 likes
• Account
  Free
  Premium
  Subscription

You already charge my credit card but the premium doesn't work

Please help me the charge is done in my credit card but the app say that I have not pay. At the web the same thing but I checked whith the bank and the charge is done. Help me my acount is risaar28

• risaar28
• Casual Listener
• Please help me the charge is done in my credit card but the app say that I have not pay. At the web the same thing but I checked whith the bank and the charge is done. Help me my acount is risaar28
• 2016-07-17 5:27:57 PM
• 2016-07-18 8:31:36 PM
• Maxim
• Spotify Star
• 282 Views
• 3 replies
• 1 likes
• Account

Superuser Contribution Playlist perdidas y nombre de usuario cambiado

Buenos días, hoy no podía acceder a mi cuenta, cambié la contraseña y al acceder resulta que han cambiado mi nombre de usuario y se han borrado todas mis playlists. ¿como puedo recuperar los datos?

• Mariaisabelroyo
• Newbie
• Buenos días, hoy no podía acceder a mi cuenta, cambié la contraseña y al acceder resulta que han cambiado mi nombre de usuario y se han borrado todas mis playlists. ¿como puedo recuperar los datos?
• 2016-07-14 11:33:00 AM
• 2016-07-18 8:09:26 PM
• misabelcc-es
• Casual Listener
• 433 Views
• 2 replies
• 0 likes
• Account
  Login
  Subscription

Subscribtion fee but canceled my Account

Hey there Support team.I canceled my Subscription but my credit card was charged yesterday. Please refund this immediately. Thank you.

• MatzeS
• Casual Listener
• Hey there Support team. I canceled my Subscription but my credit card was charged yesterday.  Please refund this immediately.   Thank you.
• 2016-07-16 10:37:20 PM
• 2016-07-18 7:42:08 PM
• Peggie0921
• Newbie
• 331 Views
• 6 replies
• 0 likes
• Account

Cannot Change Country Setting

I recently moved to another country (Germany to USA) and despite deleting my account/reinstalling the program, it is still a German Spotify (language, settings, music, etc.) and is charging me through my USA paypal the USA premium rate. The country p...

• mtrimble
• Newbie
• I recently moved to another country (Germany to USA) and despite deleting my account/reinstalling the program, it is still a German Spotify (language, settings, music, etc.) and is charging me throug...
• 2016-07-18 7:17:05 PM
• 2016-07-18 7:36:53 PM
• novatski
• Newbie
• 165 Views
• 1 replies
• 0 likes
• Account

Cancelled subscription and still being charged

I have cancelled my premium last month and still was charged in June ! I would like to be reimbursed ASAP!

• Caraleep
• Newbie
• I have cancelled my premium last month and still was charged in June ! I would like to be reimbursed ASAP!
• 2016-06-23 8:53:48 PM
• 2016-07-18 6:08:45 PM
• Soledadsanchez3
• Newbie
• 235 Views
• 2 replies
• 1 likes
• Account

Change username from defult

Hi Community,Just a question regarding the username. is there a way to change where is says created by " " to my real name.I know this is probably out there somewhere already, but I find it quite frustrating that I was assigned a "username" of lots o...

• ryanj_mcleod
• Newbie
•   Hi Community, Just a question regarding the username.  is there a way to change where is says created by "    " to my real name. I know this is probably out there somewhe...
• 2016-07-18 3:30:08 PM
• 2016-07-18 5:27:18 PM
• timmieschaap
• Composer
• 284 Views
• 1 replies
• 0 likes
• Account

Can someone tell me how to cancel my subscription?

• user-removed
• Visitor
• 2016-07-18 4:26:40 PM
• 2016-07-18 5:19:54 PM
• timmieschaap
• Composer
• 146 Views
• 1 replies
• 0 likes
• Subscription

Charges for Account I Don't Have

I was declined at the store the other day because an unknown spotify charge occured on my card that i never signed up for. When trying to follow the steps online i am not finding any solution. the website is not giving me any options under subscripto...

• user-removed
• Visitor
• I was declined at the store the other day because an unknown spotify charge occured on my card that i never signed up for. When trying to follow the steps online i am not finding any solution.  ...
• 2016-07-18 1:53:56 PM
• 2016-07-18 2:58:45 PM
• Maxim
• Spotify Star
• 290 Views
• 3 replies
• 0 likes
• Account

Spotify premium?!

Okay, why is there difference in my account between web and app? I am premium user and if I want to adjust it on the web, it states that I am a free user. What can I do?

• Lord_Effingham
• Casual Listener
• Okay, why is there difference in my account between web and app? I am premium user and if I want to adjust it on the web, it states that I am a free user. What can I do?  
• 2016-07-18 2:03:34 PM
• 2016-07-18 2:58:11 PM
• Maxim
• Spotify Star
• 280 Views
• 4 replies
• 0 likes
• Account
  Free
  Premium