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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76731 Views

28 replies

0 likes

  • 76731 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94927 Views

9 replies

2 likes

Account
Login
  • 94927 Views
  • 9 replies
  • 2 likes

Superuser Contribution Trouble Added Family from iTunes Spotify

Hi,I would like Add my cousin to my family pack Spotify but he used iTunes Spotify.He follow indication to going to Free User. But now he is in Free user, when i sent link to going to my family pack its not possible.Whats problem ?Thx

Newbie

Hi, I would like Add my cousin to my family pack Spotify but he used iTunes Spotify. He follow indication to going to Free User. But now he is in Free user, when i sent link to going to my family p...

Alejandro_C

Spotify Legend

215 Views

1 replies

0 likes

Premium
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema com Premium.

Pessoal realizei ontem cedo 8 Horas a compra do Preium. Já veio até no celular ontem mesmo a cobrança só que não está Premium,Nem no site está alguém poderia me ajudar fazendo o Favor, OBS: Sim já verifiquei e não tenho outra conta apenas essa obriga...

Newbie

Pessoal realizei ontem cedo 8 Horas a compra do Preium.  Já veio até no celular ontem mesmo a cobrança só que não está Premium, Nem no site está alguém poderia me ajudar fazendo o Favor, OBS: ...

Alejandro_C

Spotify Legend

295 Views

1 replies

0 likes

Premium
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution facebook new account

Hi, I had to start a new account on Facebook because my old one was deleted. Now, i'm trying to connect Spotify with my new account, wich I can, but in my previous account I had Premium Spotify and in this new one I don´t have it.So, I'm being charge...

Newbie

Hi, I had to start a new account on Facebook because my old one was deleted. Now, i'm trying to connect Spotify with my new account, wich I can, but in my previous account I had Premium Spotify and i...

Alejandro_C

Spotify Legend

4459 Views

1 replies

0 likes

Account
Premium
Subscription
  • 4459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country

Hey, I want to upgrade to Premium, but there's a problem — I live in Lithuania, but I have Latvian card. I can not pay because of "some problems", and I can not change the country, because there's only one at the list. Any solutions? Thanks.

Newbie

Hey,   I want to upgrade to Premium, but there's a problem — I live in Lithuania, but I have Latvian card. I can not pay because of "some problems", and I can not change the country, because t...

Alejandro_C

Spotify Legend

206 Views

1 replies

0 likes

Account
Premium
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Me subscribí a mi prueba gratuita de 3 meses Premium, entonces porque me hicieron el cargo a mi tarjeta y porque me indican que van a realizar csrgo el otro mes ?

Newbie

Me subscribí a mi prueba gratuita de 3 meses Premium, entonces porque me hicieron el cargo a mi tarjeta y porque me indican que van a realizar csrgo el otro mes ?

Alejandro_C

Spotify Legend

260 Views

1 replies

0 likes

Account
  • 260 Views
  • 1 replies
  • 0 likes

Unable to subscribe to monthly plan

Hi, I was susbscribed to spotify premium but one of my payments failed t go through. I am trying to subscribe again but it won't give me the monthly option. It only shows me one time payment for a year. Can you pleae advise how I can get the monthly ...

Newbie

Hi,    I was susbscribed to spotify premium but one of my payments failed t go through. I am trying to subscribe again but it won't give me the monthly option. It only shows me one time p...

osornios

Spotify Star

223 Views

1 replies

0 likes

Account
Premium
Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Suscripción 3 meses por 99

Hola que tal alguien podría ayudarme hice el pago de 99 por tres meses y ahorita que está acabando el primer mes dice que tengo que pagar de nuevo, la promoción no fue válida? Como puedo checar eso u orientarme

Newbie

Hola que tal alguien podría ayudarme hice el pago de 99 por tres meses y ahorita que está acabando el primer mes dice que tengo que pagar de nuevo, la promoción no fue válida? Como puedo checar eso u...

osornios

Spotify Star

447 Views

1 replies

0 likes

Account
Premium
Subscription
  • 447 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify family

I turned my premium account into a family account and invited a member of my household. That person unknowingly did the same thing. I tried to cancel my family subsciption so I could join their family plan the next month, but I guess it didn't go thr...

Newbie

I turned my premium account into a family account and invited a member of my household.  That person unknowingly did the same thing.  I tried to cancel my family subsciption so I could join...

Alejandro_C

Spotify Legend

447 Views

1 replies

0 likes

Subscription
  • 447 Views
  • 1 replies
  • 0 likes

Solved!! Login failed

I switched to premium family, and to have access to me as failed logins, but the username and password are correct.I tried to reinstall Spotify and got the same error.I gurdato profile and is the premium subscription family.What can I do ?Thank you

Regular

I switched to premium family, and to have access to me as failed logins, but the username and password are correct. I tried to reinstall Spotify and got the same error. I gurdato profile and is the...

osornios

Spotify Star

641 Views

1 replies

0 likes

Account
  • 641 Views
  • 1 replies
  • 0 likes

Moving payment in USD to BRL

Hello there, could you please advise how switch account from USD to BRL? It seems that my account is still a foreign account and therefore, i would very much like to move it to Brazil database and pay it in BRL corrency by credit card.Looking forward...

Newbie

Hello there, could you please advise how switch account from USD to BRL? It seems that my account is still a foreign account and therefore, i would very much like to move it to Brazil database and pa...

osornios

Spotify Star

229 Views

1 replies

0 likes

Account
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99 cent subscription

If I bought spotify premium for the 3 months of it for 99 cents on June 6th then when does that end? When will I need to start paying full price?

Newbie

If I bought spotify premium for the 3 months of it for 99 cents on June 6th then when does that end? When will I need to start paying full price?

Alejandro_C

Spotify Legend

224 Views

1 replies

0 likes

Account
Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! I was charged twice but still showing up free?

I signed up for the student discount and submitted my student ID card, I got one email saying that it wasn't valid so I submitted another but never got another email. My account was still charged and I do not have premium features. I am not sure what...

Newbie

I signed up for the student discount and submitted my student ID card, I got one email saying that it wasn't valid so I submitted another but never got another email. My account was still charged and...

osornios

Spotify Star

324 Views

1 replies

1 likes

Free
Premium
Subscription
  • 324 Views
  • 1 replies
  • 1 likes

Solved!! Paused because account in use elsewhere

I'm a premium user and have spotify installed on my laptop and androir phone. Its connected to my facebook account. When I first started getting the message "Spotify has been paused because your account is being used somewhere else" I changed both my...

Casual Listener

I'm a premium user and have spotify installed on my laptop and androir phone. Its connected to my facebook account. When I first started getting the message "Spotify has been paused because your acco...

rialtmann

Casual Listener

1634 Views

4 replies

0 likes

Account
Other
Premium
Security
  • 1634 Views
  • 4 replies
  • 0 likes

Student premium

I downgraded from premium to free so i could get the student discount i comfirmed that i am a student but when i did this it shows i am still on free and my bank shows two pending charges for sportify but i am still not premuim.

Casual Listener

I downgraded from premium to free so i could get the student discount i comfirmed that i am a student but when i did this it shows i am still on free and my bank shows two pending charges for sportif...

Cwood72

Casual Listener

193 Views

2 replies

0 likes

Premium
Subscription
  • 193 Views
  • 2 replies
  • 0 likes

I dont know! Premium Familiar

Hi! I paid premium familiar last month, before that I have premium. Today Spotify charged 5.99 USD for spotify premium AND my familiar plan desapears! Dont have registration of my familiar plan in my acount

Visitor

Hi! I paid premium familiar last month, before that I have premium.  Today Spotify charged 5.99 USD for spotify premium AND my familiar plan desapears! Dont have registration of my familia...

osornios

Spotify Star

176 Views

1 replies

0 likes

Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Registration date

Just wondering when I signed up to spotify, curious is all Cheers

Casual Listener

Just wondering when I signed up to spotify, curious is all   Cheers

WUBBlNG

Casual Listener

570 Views

4 replies

0 likes

Other
  • 570 Views
  • 4 replies
  • 0 likes

Deleted account

My dads Spotify account was deleted somehow. He did not do it. It is just gone. It was under the username of rzolciak. We need it recovered asap. Again, he didn't do it. It's just gone and is saying his username does not exist when I know it does bec...

Casual Listener

My dads Spotify account was deleted somehow. He did not do it. It is just gone. It was under the username of rzolciak. We need it recovered asap. Again, he didn't do it. It's just gone and is saying ...

Klerissa

Casual Listener

306 Views

3 replies

0 likes

Account
  • 306 Views
  • 3 replies
  • 0 likes

Solved!! Missing Account

Hi,I have a Premium account that is charged with my mobile company. I suddenly dont have premium anymore and all of my music is gone! How can I recover my account and my music????

Newbie

Hi, I have a Premium account that is charged with my mobile company. I suddenly dont have premium anymore and all of my music is gone! How can I recover my account and my music????

osornios

Spotify Star

349 Views

1 replies

0 likes

Account
Premium
Subscription
  • 349 Views
  • 1 replies
  • 0 likes

Free pero me cobran como premium

Dias de hola buenos, quiero comentarles Que mi Cuenta premium es de Hace un Tiempo de Pero desde ayer en solitario la tengo, y sigo con mi Tarjeta Pagando La Cuenta premium gratis. Les pido por favor Vean el asunto f f Que el ya probado Todas SUS Rec...

Casual Listener

Dias de hola buenos, quiero comentarles Que mi Cuenta premium es de Hace un Tiempo de Pero desde ayer en solitario la tengo, y sigo con mi Tarjeta Pagando La Cuenta premium gratis. Les pido por favor...

osornios

Spotify Star

423 Views

3 replies

0 likes

Account
  • 423 Views
  • 3 replies
  • 0 likes

Solved!! 3 months for the price of 1

Hello, i signed the premium account in promotion, 3 months for the price of 1, and after the fisrt month of membership, i received an email that my premium account ends in 7 days. I need help because i bought 3 months and not only. Thank you.

Casual Listener

Hello, i signed the premium account in promotion, 3 months for the price of 1, and after the fisrt month of membership, i received an email that my premium account ends in 7 days. I need help because...

osornios

Spotify Star

1508 Views

5 replies

1 likes

Account
Premium
  • 1508 Views
  • 5 replies
  • 1 likes