Paying For Premium, Only Getting Free Service

[Eivindv82]

Im paying for premium, but only getting free service with commercials. Why?

[user-removed]

I have been charged the last 6time months for premium and only get the free. Tried to email a spotify moderator and they dodged my question with a reply to something totally opposite of what I asked. I'm getting really annoyed to being charged and can't play music!!!

[meahtenoha]

Hi Justin5150- You're having a bit of a different issue here. You've made a new account via your Facebook and you're signing into that new, free account instead of your original Premium account. 

This can be sorted quite easily. Keep an eye in your inbox for a message from me with some more details--thanks!

[bragonfly]

Hi, Im sharing the same problem as many others here, last paid for Premium on the 15th of may but the account has been botched to free.

[David · Accepted solution]

bragonfly - Ensure that you're logging in using your "bragefoss" username - You should get into your Premium account that way.

[adamcollingburn]

I'm getting the same problem - always used to update within seconds now I'm still getting ads after buying premium

Have logged in and logged out, reinstalled the app  - iPhone app isn't regonising me as premium either

[meahtenoha]

Hi adamcollingburn- I've just sent you a message so we can confirm a couple security details here. I'll then be able to help via direct email. 

Keep an eye on your personal inbox for me--thanks!

[radenco]

Hi. I'm having a similiar problem as a lot of other here, exept that I payed for unlimited. On my account-website it says I got unlimitide, but my program won't recognize this.

[Mrcodemachine]

i have the same problem ,

online account say that i m a premium member...

the spotify app say im a free member...

[ua917]

I'm facing the same problem. Created spotify account via Facebook, logged in, upgraded to premium and the website keeps telling me that I'm premium. However, neither the Mac application, nor the iPhone app reflect that status (both say I'm on free).

[user-removed]

Same problem here.

Payed for Prem and no Update in my Spotify Program 😞

[KMcLachlan1]

David, this is happening to me as well. Was listening to streaming service last Friday morning & by the afternoon it was telling me I needed to upgrade to Premium in order to stream over my iPhone. Please help.

[meahtenoha · Accepted solution]

mrcodemachine- I can see your Premium has definitely gone through. Please log out and log back in using your Facebook email/ password. 

KMcLachlan1- Yours is also good to go. Please log in again using your 'kmclachaln1' username and Spotify password.

radenco, ua917, SuNflOw1991- We can sort out your accounts as well. We'll just need to confirm a few details via email. 

Please keep an eye on your inboxes for a message from us. 

[user-removed]

Need this a few Days? Because I have nothing in my inbox. Or what do you mean with inbox? Here on this site or at my E-Mail Account?

(sorry for my bad English, I hope you can understand)

[tom_mdev]

Same problem here, bought premium but I'm still getting ads.

Thanks for helping!

[nicoledreher]

Same for me... Updated my payment info yesterday, and it says that I have a premium account on my spotify profile. But on my Mac and my iPhone it just says that I haven't got a premium account, only free.

I've tried logging in on/out of both devises several times an reinstalled the apps, but without luck.

Thanks for your help!

[iFred]

This issue as also happened to me. My account "iFredTV" is a premium account as noted on my account details and the receipt I received after renewing. I am unable to access premium items on any of my devices (Mac, PC, iPad, iPhone) and I have performed the "log out, log in" and "uninstall, and then install" steps on all of these items. It seems that some people are being told to "just link up your facebook account", but this option is unacceptible for various reasons. I have been one week without Spotify and am hoping to get this resolved.

[nicoledreher]

I forgot to also tell you that I've tried logging in with both my Facebook accout and my spotify account (nicoledreher).

[user-removed]

I've ordered the Premium service yesterday. Logged out and in serveral times, and till now I still have the free service in the app (mac)..

[meahtenoha]

SuNflOw1991- You should have received an email from one of our agents in your personal inbox (not on the Community) yesterday. Please have a look and let me know if it needs to be sent again. 

tom_mdev, nicoledreher, iFred, puberik - I've just sent all of you direct emails as we need to confirm a few personal details here. Please have a look in your personal inboxes when get the chance--thanks!

If you think you're also experiencing this issue, please get in touch via the contact form. A member of our payments team can lend you a hand from there. 

[user-removed]

Meredith - Thanks, followed the instructions in the e-mail and problems are solved now 🙂