Hi I've just tried my account and can't access it as premium on either my android phone or my desktop. I havent changed any of my account details for years. I've uninstalled and reinstalled but it's still showing the same. I've reset password today in case that was an issue but still shows as free.
I'm paying £9.99 a month and have been for years (copy of bank direct debit below) - please let me know what else I can try to get this fixed as I'm not paying for something I'm not getting!
I only have one account so I don't understand what has happened?
02/01/2018 cARD PAYMENT TO SPOTIFY P047E66882 9.99 GBP ON 30-12-2017