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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81553 Views

9 replies

2 likes

Account
Login
  • 81553 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656640 Views

13 replies

4 likes

Account
  • 656640 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737714 Views

18 replies

29 likes

  • 737714 Views
  • 18 replies
  • 29 likes

forgot my mailadres and username

I cant remember my username or mailadres. I have a Premium account and I really don't know what to do..

Casual Listener

I cant remember my username or mailadres. I have a Premium account and I really don't know what to do..

moncheri92

Casual Listener

323 Views

3 replies

0 likes

Account
Login
Premium
  • 323 Views
  • 3 replies
  • 0 likes

Can't change email address linked to account

When I open my spotify I use my Facebook to log in.I have tried to change my email address, however, I keep being told that the email is already taken. The email is mine.When I try and use the same email address and use "Forgot" password to reset (In...

Newbie

When I open my spotify I use my Facebook to log in. I have tried to change my email address, however, I keep being told that the email is already taken. The email is mine. When I try and use the sa...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
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problem with logging in

Hello! I'm having a problem logging in. My IP address, which has always been defined as German, is now defined as the United States. I checked this by creating a new account in the Spotyphe. Tell me, please, what is the problem.

Newbie

Hello! I'm having a problem logging in. My IP address, which has always been defined as German, is now defined as the United States. I checked this by creating a new account in the Spotyphe. Tell me,...

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

facebook problem

My Spotify keeps thinking i have already used my original email because it's connected to my facebook, but that's wrong because I have not used my original email. I need help with fixing this problem by 1. Replacing the email at my account with my or...

Newbie

My Spotify keeps thinking i have already used my original email because it's connected to my facebook, but that's wrong because I have not used my original email. I need help with fixing this problem...

162 Views

0 replies

0 likes

  • 162 Views
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Superuser Contribution I accidently created four artist profiles and I wanna split them into one..

Hey guys , first of all this is not self promo at all , I do seriously need help with this issue , so the thing is that I accidently created a four artist profiles for my music , 1 (https://open.spotify.com/artist/1wbj7hkZgHENVBvq45JuBU) , 2 (https:/...

Newbie

Hey guys , first of all this is not self promo at all , I do seriously need help with this issue , so the thing is that I accidently created a four artist profiles for my music ,  1 (https:...

Daisy

Spotify Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Cannot connect to Spotify via WIFI - Whats wrong?

Strangest thing happened to me this week. I cannot connect to spotify via WIFI (works fine at work). Its been working fine at home since the last couple of months tho so i have no idea what went wrong. I have no firewalls or antivirus apps so it cann...

Visitor

Strangest thing happened to me this week. I cannot connect to spotify via WIFI (works fine at work). Its been working fine at home since the last couple of months tho so i have no idea what went wron...

160 Views

0 replies

0 likes

Account
  • 160 Views
  • 0 replies
  • 0 likes

family subs. and registering

Hallo, maybe one week ago my two account in spotify family was reseted. Now when I send invitation can register to my family account. Where is problem?

Newbie

Hallo, maybe one week ago my two account in spotify family was reseted. Now when I send invitation can register to my family account. Where is problem?

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
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Invalid email

I cannot conect to Spotify, because my old account is linked to an email I do not have anymore.Please assist me how to change email

Casual Listener

I cannot conect to Spotify, because my old account is linked to an email I do not have anymore. Please assist me how to change email

geirruud

Casual Listener

658 Views

1 replies

0 likes

Account
  • 658 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP ex roomate terrorizing my account !

she is a bit ditsy but at this point she is just harrassign me , she has connected her devices to my account and every time im listening to a song she just keeps spamming her device until i give up so she gets free spotify can you please reset all de...

Newbie

she is a bit ditsy but at this point she is just harrassign  me , she has connected her devices to my account and every time im listening to a song she just keeps spamming her device until i giv...

Jack

Roadie

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Problemas para baixar o app

Nao consigo baixar o app. Trava com a mensagem: "IDENTIFICACAO OBRIGATORIA: o organizador da familia (que sou eu) de seu grupo precisa atualizar as informacoes de pagamento dele com um CPF ou CNPJ". Acontece que nao consigo ver e/ou editar a informac...

Newbie

Nao consigo baixar o app. Trava com a mensagem: "IDENTIFICACAO OBRIGATORIA: o organizador da familia (que sou eu) de seu grupo precisa atualizar as informacoes de pagamento dele com um CPF ou CNPJ". ...

200 Views

0 replies

0 likes

  • 200 Views
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Paying 3 times and do not get premium

I'm a new user and i would start to use Spotify bc of paying 3 months before new year is cheap, but i paid 3 times fee, i would not get premium what should i do ?

Newbie

I'm a new user and i would start to use Spotify bc of paying 3 months before new year is cheap, but i paid 3 times fee, i would not get premium what should i do ? 

145 Views

0 replies

0 likes

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Being charged on the 10th of the month and the 30th.

This is the second time I have noticed being doubled charged 14.99 a month. You assured me that you found the error and you corrected it. Mind you I never seen a return on my PayPal. For two months I was only charged once. Now we are back to twice a ...

Newbie

This is the second time I have noticed being doubled charged 14.99 a month. You assured me that you found the error and you corrected it. Mind you I never seen a return on my PayPal. For two months I...

175 Views

0 replies

0 likes

Account
  • 175 Views
  • 0 replies
  • 0 likes

Songs skipping when ad box changes

Hi,I'm having an issue where the songs I'm listening to skip when the ad at the bottom of the web player changes from one ad to another. To be clear, it doesn't skip to another song, repeat the same song, or jump ahead or behind. The issue I'm having...

Casual Listener

Hi, I'm having an issue where the songs I'm listening to skip when the ad at the bottom of the web player changes from one ad to another. To be clear, it doesn't skip to another song, repeat the sam...

180 Views

0 replies

0 likes

Other
  • 180 Views
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Superuser Contribution Separating my Spotify from my Facebook

Hi,I just started using my spotify account after a few years. I'd like to stop having to sign in with my facebook credentials, and would like to completely disassociate the two accounts while still being able to use the same email I have alwasys used...

Casual Listener

Hi, I just started using my spotify account after a few years. I'd like to stop having to sign in with my facebook credentials, and would like to completely disassociate the two accounts while still...

Jack

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Friends account got hacked

Hey everyone,so my friends account got hacked and can not log in or retrieve a new password. Not sure what he can do since Spotify is hard to get a hold of. Any advice on what he should do?

Newbie

Hey everyone, so my friends account got hacked and can not log in or retrieve a new password. Not sure what he can do since Spotify is hard to get a hold of. Any advice on what he should do? 

197 Views

0 replies

0 likes

Account
Login
Subscription
  • 197 Views
  • 0 replies
  • 0 likes

dos cuentas

hola, disculpa tengo dos cuentas spotify una premium donde no tengo las canciones de mi otra cuenta gratis, esto debido a que me equivoque de cuenta al comprar la premium, desde ya gracias una cuenta esta con kpobleteolivares@gmail.com (premium)y la ...

Newbie

hola, disculpa tengo dos cuentas spotify una premium donde no tengo las canciones de mi otra cuenta gratis, esto debido a que me equivoque de cuenta al comprar la premium, desde ya gracias   u...

229 Views

0 replies

0 likes

  • 229 Views
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Superuser Contribution i wrote wrong name on my adress

i wrote my brother name while i was creating adress information.now my family memmber showed his name on invite mail.i want to change my name on my adress just name,i dont want to change my adress

Newbie

i wrote my brother name while i was creating adress information.now my family memmber showed his name on invite mail.i want to change my name on my adress just name,i dont want to change my adress

Daisy

Spotify Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Weird user Name After registration with Spotify Web

Hallo Spotify Community, i Registrated myself with a normal username over Spotify Web like one month Ago. I just noticed that i only can log myself in, when i Use my e-Mail Adress, but not when i use my normal name i registrated with. I just Looked a...

Newbie

Hallo Spotify Community,   i Registrated myself with a normal username over Spotify Web like one month Ago. I just noticed that i only can log myself in, when i Use my e-Mail Adress, but not w...

BoredFish

Regular

375 Views

1 replies

0 likes

Account
Free
Login
  • 375 Views
  • 1 replies
  • 0 likes

Remove access to spofity in my home.

I uised to have friends with spotify. now i dont. At several points i allowed my former friends with spotify to connect to my home receiver. at first things where fine, bu thten one day myu receiver started switching to and playing spotify on its own...

Newbie

I uised to have friends with spotify.  now i dont.  At several points i allowed my former friends with spotify to connect to my home receiver.  at first things where fine, bu thten one...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Tenho conta premium mas o site nao me da a opcao de cancelar assinatura

Estou com duas contas premium e quero cancelar uma delas, pois estou sendo cobrada a dois meses dobrado pelo mesmo servico. Mas quando entro no site, no campo de assintura, o site nao reconhece que sou premium e nao me da a opcao de cancelar e a opca...

Newbie

Estou com duas contas premium e quero cancelar uma delas, pois estou sendo cobrada a dois meses dobrado pelo mesmo servico. Mas quando entro no site, no campo de assintura, o site nao reconhece que s...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes