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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14892 Views

7 replies

11 likes

Security
  • 14892 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554617 Views

991 replies

116 likes

Account
  • 554617 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131257 Views

74 replies

12 likes

Account
Login
Premium
  • 131257 Views
  • 74 replies
  • 12 likes

Stop suggested songs from playing

I’m getting so irritated with Spotify! I have well over the 12 songs on my playlist and yet I still keep getting suggested songs. Not to mention they play back to back to back so I use all my skips trying to skip them. If I wanted them on my list I w...

Casual Listener

I’m getting so irritated with Spotify! I have well over the 12 songs on my playlist and yet I still keep getting suggested songs. Not to mention they play back to back to back so I use all my skips t...

Nickolay

Composer

5613 Views

1 replies

4 likes

Account
  • 5613 Views
  • 1 replies
  • 4 likes

Changing country in account profile

I moved to Ireland and I'm trying to update the country in my account profile but it is not an editable field. I followed the help to update my subscription method to an Irish payment method but it will not accept my Irish zip code.The error message ...

Casual Listener

I moved to Ireland and I'm trying to update the country in my account profile but it is not an editable field. I followed the help to update my subscription method to an Irish payment method but it w...

Nickolay

Composer

739 Views

3 replies

0 likes

  • 739 Views
  • 3 replies
  • 0 likes

Think I've been hacked

Think my account has been hacked as it's says I'm listening on web player which I'm not. Songs in my recently playlist I've never heard of, I've changed my password still happening?

Casual Listener

Think my account has been hacked as it's says I'm listening on web player which I'm not. Songs in my recently playlist I've never heard of, I've changed my password still happening?

Nickolay

Composer

559 Views

3 replies

0 likes

  • 559 Views
  • 3 replies
  • 0 likes

Paying for premium but all my playlists have disappeared and it's showing as a free account

Hi I've just tried my account and can't access it as premium on either my android phone or my desktop. I havent changed any of my account details for years. I've uninstalled and reinstalled but it's still showing the same. I've reset password today i...

Visitor

Hi I've just tried my account and can't access it as premium on either my android phone or my desktop. I havent changed any of my account details for years. I've uninstalled and reinstalled but it's ...

Nickolay

Composer

435 Views

1 replies

1 likes

  • 435 Views
  • 1 replies
  • 1 likes

Spotify won't let me change my email address

I simply want to change my asscociated Spotify email address from a recently defunct email address to my current gmail address, but when I try, Spotify tells me my gmail address is "already in use." I vaguely recall that a few years back, I may have ...

Newbie

I simply want to change my asscociated Spotify email address from a recently defunct email address to my current gmail address, but when I try, Spotify tells me my gmail address is "already in use."&...

Nickolay

Composer

815 Views

1 replies

0 likes

Account
  • 815 Views
  • 1 replies
  • 0 likes

Hulu & spotify

I have linked Hulu to my Spotify Premium Student account. However, whenever I try to create a new Hulu account, or link an existing account, it doesn’t work. It tells me to contact Spotify support. If you could please let me know why this is happenin...

Newbie

I have linked Hulu to my Spotify Premium Student account. However, whenever I try to create a new Hulu account, or link an existing account, it doesn’t work. It tells me to contact Spotify support. I...

feelikeastrangr

Community Legend

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

HACKAT KONTO

Mitt konto är hackat!! Någon har bytt mail och lösen, och jag kan inte ändra tillbaka då jag inte kan det nya lösenordet. Jag kommer dock in via faccebook. KAN NI HJÄLPA MIG??? Varför kan man inte radera sitt konto på en gång när man har loggat in??

Newbie

Mitt konto är hackat!! Någon har bytt mail och lösen, och jag kan inte ändra tillbaka då jag inte kan det nya lösenordet. Jag kommer dock in via faccebook. KAN NI HJÄLPA MIG??? Varför kan man inte ra...

Demiro

Newbie

1512 Views

2 replies

1 likes

  • 1512 Views
  • 2 replies
  • 1 likes

Miss typed email

"Currently, I am using a second spotify account that I made on my computer. On my phone, I am logged in to another, older, spotify account that I made this past summer. The account on my phone needs a payment update, and says to check my email. i hav...

Newbie

"Currently, I am using a second spotify account that I made on my computer. On my phone, I am logged in to another, older, spotify account that I made this past summer. The account on my phone needs ...

ChaosKing

Newbie

805 Views

2 replies

0 likes

Account
Login
Subscription
  • 805 Views
  • 2 replies
  • 0 likes

Seriously what the hell

After spotify doesnt recognize my facebook (shouldnt be required anyway!) it just hangs when i try again. last nerve, spotify. other services are being looked into TOMORROW.

Casual Listener

After spotify doesnt recognize my facebook (shouldnt be required anyway!) it just hangs when i try again. last nerve, spotify. other services are being looked into TOMORROW.

Pratotfail1313

Newbie

3515 Views

9 replies

0 likes

  • 3515 Views
  • 9 replies
  • 0 likes

I just want to know how many minutes of music I've listened last year.

I tried 2-3 week ago to see my Wrapped 2017 but got that error with not enough data and now I've noticed that you can't see the stats from last year only the playlists, is there still a way to see my stats from 2017?

Newbie

I tried 2-3 week ago to see my Wrapped 2017 but got that error with not enough data and now I've noticed that you can't see the stats from last year only the playlists, is there still a way to see my...

Maxim

Spotify Star

15694 Views

1 replies

0 likes

Account
  • 15694 Views
  • 1 replies
  • 0 likes

Solved!! Unrecognized Device Using Account

Hello, I'm having a problem that an unrecognized device keeps using my account. Has deleted my playlists, interrupts songs, and creates playlists. I tried doing the log out everywhere option and have changed my password twice now but as soon as I'm l...

Newbie

Hello,   I'm having a problem that an unrecognized device keeps using my account. Has deleted my playlists, interrupts songs, and creates playlists. I tried doing the log out everywhere option...

Maxim

Spotify Star

1387 Views

1 replies

0 likes

Account
Security
  • 1387 Views
  • 1 replies
  • 0 likes

Free Spotify

Hello, I've been using Spotify premium for quite some time without paying, and I'm not sure where should I report it. Well, in the summer of 2016, I've been to Poland and I bought an Oringe sim card. At the time, there was an offer to activate Spotif...

Casual Listener

Hello,    I've been using Spotify premium for quite some time without paying, and I'm not sure where should I report it.    Well, in the summer of 2016, I've been to Poland an...

Robert_W

Community Legend

704 Views

3 replies

0 likes

Account
Free
Premium
Security
Subscription
Unlimited
  • 704 Views
  • 3 replies
  • 0 likes

The app freezes after trying to log in.

Dear Spotify Community, I just downloaded the Spotify app for Windows PC (8.1), but from the very first attempt to log in, the app freezes. I first changed my default browser to Internet Explorer and that helped a bit, because at least a browser gave...

Newbie

Dear Spotify Community,   I just downloaded the Spotify app for Windows PC (8.1), but from the very first attempt to log in, the app freezes. I first changed my default browser to Internet Exp...

tretuttle

Newbie

964 Views

2 replies

0 likes

Login
  • 964 Views
  • 2 replies
  • 0 likes

Account is hacked

My account has been hacked. I asked Spotify to send me a link to reset my password, but every time I get one, it says that the link has already been used. And its mere seconds after I have received the link.What do I do now?

Casual Listener

My account has been hacked. I asked Spotify to send me a link to reset my password, but every time I get one, it says that the link has already been used. And its mere seconds after I have received t...

Hubo

Community Legend

537 Views

3 replies

0 likes

Account
  • 537 Views
  • 3 replies
  • 0 likes

PREMIUM free for one year. Is it a fraud?

I received an e-mail saying that this month Spotify is offering one year free of the PREMIUM. I fulfilled the form, it asked me for my credit card data, but now I am afraid it can be a fraud. Is there this promotion on SPOTIFY?

Casual Listener

I received an e-mail saying that this month Spotify is offering one year free of the PREMIUM. I fulfilled the form, it asked me for my credit card data, but now I am afraid it can be a fraud. Is ther...

wwebbdesign

Newbie

3901 Views

4 replies

0 likes

Premium
  • 3901 Views
  • 4 replies
  • 0 likes

Solved!! Can’t login abroad

Hi. I moved to London from Slovakia and after 14 days I can’t Login into my spotify, because you can be logged just 14 days. What should I do ?

Newbie

Hi. I moved to London from Slovakia and after 14 days I can’t Login into my spotify, because you can be logged just 14 days. What should I do ? 

Nightslash360

Roadie

5784 Views

2 replies

0 likes

Login
  • 5784 Views
  • 2 replies
  • 0 likes

cant logg in on Spotify

I already have an account and it won' let me get back on. I already changed my password and everything and I'm not sure what to do next.

Newbie

I already have an account and it won' let me get back on. I already changed my password and everything and I'm not sure what to do next. 

DarkMukke

Composer

794 Views

3 replies

0 likes

  • 794 Views
  • 3 replies
  • 0 likes

Please disconnect my device

Can you please disconnect my account

Casual Listener

Can you please disconnect my account

Dane_caj

Casual Listener

715 Views

2 replies

0 likes

  • 715 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Edit artist bio?

How do you edit the artist BIO section of an artist profile? Not the header image.Not your favorite songs or playlists.Not your avatar image. The BIO text. I cannot for the life of me find a way to edit this in the app or in my account online.

Regular

How do you edit the artist BIO section of an artist profile?   Not the header image. Not your favorite songs or playlists. Not your avatar image.   The BIO text.    I cann...

pianoandreas

Newbie

10812 Views

9 replies

2 likes

  • 10812 Views
  • 9 replies
  • 2 likes

Locked out of account “14 days abroad”

I was a premium Spotify user and all of a sudden when trying to login I am getting a message saying “unablero use Spotify abroad for more than 14 days” or something similar. this appears every time I have tried to login with my Facebook account and I...

Newbie

I was a premium Spotify user and all of a sudden when trying to login I am getting a message saying “unable ro use Spotify abroad for more than 14 days” or something similar. this appears every time...

Nightslash360

Roadie

860 Views

1 replies

0 likes

Account
Login
Security
  • 860 Views
  • 1 replies
  • 0 likes