Account is hacked

Reply

Account is hacked

Byva
Casual Listener

My account has been hacked. I asked Spotify to send me a link to reset my password, but every time I get one, it says that the link has already been used. And its mere seconds after I have received the link.

What do I do now?

3 Replies

Hubo
Rock Star 16
Rock Star 16

Hey @Byva! Welcome to the Spotify Community!

That doesn't sound right! It sounds like someone else might be using your account. The steps from this article should help, could you give them a shot? Let me know how you get on.

Thanks and have an awesome day! 🙂

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Byva
Casual Listener

Hey Huib,

 

Thx for your reply. That was actually the article I used. It’s the password reset form in it, that didn’t work, so it unfortunately didn’t help a lot 😉

 

Enjoy your evening!

Hubo
Rock Star 16
Rock Star 16

Hey @Byva!

 

Hmm, alright, thanks for trying! Have you created your account with Facebook or on Spotify.com? Also, could you try opening the password reset link in an incognito window? Let me know how you get on! 🙂

Have an awesome day!

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS