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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76203 Views

28 replies

0 likes

  • 76203 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93948 Views

9 replies

2 likes

Account
Login
  • 93948 Views
  • 9 replies
  • 2 likes

Email address change

I recently updated my email address with Facebook yet my spotify acount does not change to the current email address. I have followed the insptruction on changing the address in facebook and it is correct there, yet when i log out and log back into S...

Casual Listener

I recently updated my email address with Facebook yet my spotify acount does not change to the current email address. I have followed the insptruction on changing the address in facebook and it is co...

kejt_

Community Legend

714 Views

3 replies

0 likes

  • 714 Views
  • 3 replies
  • 0 likes

Family member on primium account sees my credit info

I sent a link for my son to be a primium member but when he opens it up it goes to my account information. How can I change that so he can pick songs under his name

Newbie

I sent a link for my son to be a primium member but when he opens it up it goes to my account information. How can I change that so he can pick songs under his name 

Maxim

Spotify Star

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

No active account

Due to failing a payment and restarting it via my wifes part of our family account I can't log in to my own account anymore and if i try the reset password function it says my email isnt an active account. Yet if i look for the account I can find it ...

Newbie

Due to failing a payment and restarting it via my wifes part of our family account I can't log in to my own account anymore and if i try the reset password function it says my email isnt an active ac...

JuandeGF

Regular

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Lost all my playlist and someone hijacked my profile

Hey SpotifyBack around x.mas, I suddently experinced something strange. Someone was using my account and making playlists and following playlist artist. The person was deffently not from my country, maybe france since I also started recieving email i...

Regular

Hey Spotify Back around x.mas, I suddently experinced something strange. Someone was using my account and making playlists and following playlist artist. The person was deffently not from my count...

alloedee

Regular

552 Views

1 replies

0 likes

Account
Security
  • 552 Views
  • 1 replies
  • 0 likes

wrong facebook email

I created a spotify account via Facebook 7 years ago, since then I have changed the email accociated with my facebook acount but the changes didn't go through to spotify. I am now not capable of deleting my account because it's linked to an email tha...

Newbie

I created a spotify account via Facebook 7 years ago, since then I have changed the email accociated with my facebook acount but the changes didn't go through to spotify. I am now not capable of dele...

kejt_

Community Legend

448 Views

1 replies

0 likes

Account
Login
  • 448 Views
  • 1 replies
  • 0 likes

changed facebook email address but spotify hasnt chagned to the same one

I have deleted an old email that was conected to my facebook account, so when i first got spotify i signed in with my facebook account but now i changed my email address on facebook spotify still has my old email that has been dleted so i cant change...

Newbie

I have deleted an old email that was conected to my facebook account, so when i first got spotify i signed in with my facebook account but now i changed my email address on facebook spotify still has...

kejt_

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Will I lose my Premium $ if I upgrade to Family?

So I still have a month left on my Premium account (automaticly topped up today) But the kids are hassling me wanting their own account so I want to upgrade to Family. Will I lose the $$$ I paid on my account if I upgrade today to the family?

Newbie

So I still have a month left on my Premium account (automaticly topped up today) But the kids are hassling me wanting their own account so I want to upgrade to Family.   Will I lose the $$$ I ...

Nico

Community Legend

1022 Views

1 replies

0 likes

  • 1022 Views
  • 1 replies
  • 0 likes

How can I change my linked Facebook account "without deleting" my Spotify created with Facebook?

I created my Spotify account with Facebook about 3 years ago. And using Spotify Premium ever since. Recently I deactivated my Facebook and my Spotify name turned into random numbers. When I a reactivated it, it turns normal but I want to keep my Face...

Casual Listener

I created my Spotify account with Facebook about 3 years ago. And using Spotify Premium ever since.   Recently I deactivated my Facebook and my Spotify name turned into random numbers. When I ...

1287253578

Newbie

5838 Views

3 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 5838 Views
  • 3 replies
  • 0 likes

De logingegevens die op Facebook staan werken niet als login voor Spotify

Ik wil het wachtwooord aanpassen omdat mijn account van Spotify door iemand anders wordt gebruikt. Wanneer ik in 'onlangs afgespeeld' kijk zie ik dat er steeds nummers bij staan waar ik nooit naar geluisterd heb en ik krijg heel vaak de melding dat m...

Casual Listener

Ik wil het wachtwooord aanpassen omdat mijn account van Spotify door iemand anders wordt gebruikt. Wanneer ik in 'onlangs afgespeeld' kijk zie ik dat er steeds nummers bij staan waar ik nooit naar ge...

Hubo

Community Legend

707 Views

3 replies

0 likes

Account
  • 707 Views
  • 3 replies
  • 0 likes

discovery page doesn't give new recomends

dear SpotefiI have tried to find new recomedations in the discovery but for a couple of weeks I don't see any new recomendations anymore, the page only shows the same artists as recomedation, while a few weeks back that changes daily. Is this a new g...

Casual Listener

dear Spotefi I have tried to find new recomedations in the discovery but for a couple of weeks I don't see any new recomendations anymore, the page only shows the same artists as recomedation, while...

caszriel

Composer

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I play this album?

Why can't I play the Lola Rennt soundtrack? I am premium. https://open.spotify.com/user/8a22a/playlist/7kOIDXvSt4ngy5CGWs2vEA

Casual Listener

Why can't I play the Lola Rennt soundtrack? I am premium.   https://open.spotify.com/user/8a22a/playlist/7kOIDXvSt4ngy5CGWs2vEA

caszriel

Composer

2945 Views

3 replies

0 likes

Premium
  • 2945 Views
  • 3 replies
  • 0 likes

Student account

Hello my premium subscription is expired. As I am a new student I wanted to get student discount with my new subscription.After I entered my Credit card information, I realized that my school wasn't in the list (Vancouver Film School). So I filled a ...

Newbie

Hello my premium subscription is expired. As I am a new student I wanted to get student discount with my new subscription. After I entered my Credit card information, I realized that my school ...

caszriel

Composer

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Solved!! Starbucks free spotify

I am a current Starbucks employee and from what I know we receive free premium spotify I linked it and followed the steps. Put in my partner numbers and all and after a month it went to a normal account and asked me to pay for premium. Help anyone?

Casual Listener

I am a current Starbucks employee and from what I know we receive free premium spotify I linked it and followed the steps. Put in my partner numbers and all and after a month it went to a normal acco...

CarolinaStylez

Newbie

44424 Views

4 replies

0 likes

Subscription
  • 44424 Views
  • 4 replies
  • 0 likes

Can someone tell me the difference between streams and listens on Spotify?

I need help knowing the difference between streaming and listens on Spotify. I am an artist on Spotify and never understood the difference between my stream numbers and listen numbers. Can someone help me?

Newbie

I need help knowing the difference between streaming and listens on Spotify. I am an artist on Spotify and never understood the difference between my stream numbers and listen numbers. Can someone he...

chamevez

Newbie

21281 Views

1 replies

1 likes

  • 21281 Views
  • 1 replies
  • 1 likes

Country Mess!

Hi,Hope you can help me with a very frustrating problem I've been having for months.I used to have an accound based in the USA with a US amex card. Since my family and I moved to Mexico, I have updated the payment method to a credit card based in Mex...

Casual Listener

Hi, Hope you can help me with a very frustrating problem I've been having for months. I used to have an accound based in the USA with a US amex card. Since my family and I moved to Mexico, I have u...

Ckae572

Newbie

684 Views

3 replies

0 likes

  • 684 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant change country settings by changing pay info

Hi, i had a paypal account in another country, with which i wanted to change my country. This doesn't seem to be possible. tried to follow the instructions by changing my payment method, by adding a local credit card, but it states that it is not wor...

Casual Listener

Hi,   i had a  paypal account in another country, with which i wanted to change my country. This doesn't seem to be possible.   tried to follow the instructions by changing my paym...

kathryn_s

Casual Listener

907 Views

4 replies

0 likes

Account
Premium
Subscription
  • 907 Views
  • 4 replies
  • 0 likes

Accoutt Log in

So I logged out of my Spotify account accidentally and I forgot my password. The thing is my account is connected with a old email that I don't have. What should I do??

Newbie

So I logged out of my Spotify account accidentally and I forgot my password. The thing is my account is connected with a old email that I don't have. What should I do??

amirism

Roadie

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Cant connect Spotify to PS4 account

I have spent the last week trying to connect my ps4 account to my Spotify and it doesn't work. I'm not connected to another account with it already for sure. What happened was I had my psn already connected to a different Spotify account but I discon...

Casual Listener

I have spent the last week trying to connect my ps4 account to my Spotify and it doesn't work. I'm not connected to another account with it already for sure. What happened was I had my psn already co...

SupremeBuffalo

Casual Listener

5216 Views

8 replies

6 likes

  • 5216 Views
  • 8 replies
  • 6 likes

Superuser Contribution Can't modify the email link to my account

Hi, I recently deleted my email associated to my Spotify account for personal reason. But it is still associated to my account and I can't modify it from the Spotify's page. I'm connected with Facebook to identify myself on Spotify, so it tell me tha...

Casual Listener

Hi,   I recently deleted my email associated to my Spotify account for personal reason. But it is still associated to my account and I can't modify it from the Spotify's page.   I'm con...

Shbeark

Casual Listener

1256 Views

4 replies

0 likes

Account
Premium
  • 1256 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't log in into my account

Well, sorry for my bad English. Yesterday I was listening music. When suddenly I started to heard some ads. That was pretty odd, because I have the familiar plan. So I tried the button that the app showed up "Upgrade". I thought that my subscription ...

Regular

Well, sorry for my bad English.   Yesterday I was listening music. When suddenly I started to heard some ads. That was pretty odd, because I have the familiar plan. So I tried the button tha...

JuandeGF

Regular

648 Views

2 replies

0 likes

Account
  • 648 Views
  • 2 replies
  • 0 likes