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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14933 Views

7 replies

11 likes

Security
  • 14933 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555098 Views

991 replies

116 likes

Account
  • 555098 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131324 Views

74 replies

12 likes

Account
Login
Premium
  • 131324 Views
  • 74 replies
  • 12 likes

Locked out of account “14 days abroad”

I was a premium Spotify user and all of a sudden when trying to login I am getting a message saying “unablero use Spotify abroad for more than 14 days” or something similar. this appears every time I have tried to login with my Facebook account and I...

Newbie

I was a premium Spotify user and all of a sudden when trying to login I am getting a message saying “unable ro use Spotify abroad for more than 14 days” or something similar. this appears every time...

Nightslash360

Roadie

860 Views

1 replies

0 likes

Account
Login
Security
  • 860 Views
  • 1 replies
  • 0 likes

Someone else using your account? Post here.

So some how over night someone managed to get into my account? Either that or since I'm connected with Facebook I never noticed but my car audio started being weird this morning and noticed Spotify kept connected to some IPhone I've never seen before...

Newbie

So some how over night someone managed to get into my account? Either that or since I'm connected with Facebook I never noticed but my car audio started being weird this morning and noticed Spotify k...

Maxim

Spotify Star

755 Views

1 replies

0 likes

Account
Login
Security
  • 755 Views
  • 1 replies
  • 0 likes

Access to spotify premium

Hi, I have payed fort access to spotify premium. I changed phone and now when I log in, the premium site is empty. I have earlier used the same e-mail adress for logging into spotify. I tried reset password, and it looks like i've enter now the spoti...

Newbie

Hi, I have payed fort access to spotify premium. I changed phone and now when I log in, the premium site is empty. I have earlier used the same e-mail adress for logging into spotify. I tried reset p...

vinjski

Gig Goer

510 Views

1 replies

0 likes

Free
Login
Premium
  • 510 Views
  • 1 replies
  • 0 likes

Military abroad, won't allow me to put USA

Military dependant in Japan with a Japanese IP address. It won't allow me to change my country to the US, and I've seen people say that you can do it if you have Premium, but it won't allow me to purchase premium as I don't have a Japanese credit car...

Newbie

Military dependant in Japan with a Japanese IP address. It won't allow me to change my country to the US, and I've seen people say that you can do it if you have Premium, but it won't allow me t...

Maxim

Spotify Star

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Abo Premium Trial

hallo, ich habe das angebot des abos "premium trial" wahrgommen, wurde aber weder auf zahlungen noch kuendigung hingewiesen! koennen sie mir erklaeren, was nach den 7tagen probeabo passiert, was es kostet, damit ich es weiterfuehren kann und wie ich ...

Newbie

hallo,    ich habe das angebot des abos "premium trial" wahrgommen, wurde aber weder auf zahlungen noch kuendigung hingewiesen!  koennen sie mir erklaeren, was nach den 7tagen probe...

Maxim

Spotify Star

1303 Views

1 replies

0 likes

Account
  • 1303 Views
  • 1 replies
  • 0 likes

Close account/Subscription without having access to the account.

Hi all,My spotify account was setup using an old business email that stopped trading in 2016, however I forgot to move the subscription to another email address before we closed the domain. I have since forgotten about the account and stopped using i...

Casual Listener

Hi all, My spotify account was setup using an old business email that stopped trading in 2016, however I forgot to move the subscription to another email address before we closed the domain. I hav...

GaryDavison1958

Casual Listener

350 Views

2 replies

0 likes

  • 350 Views
  • 2 replies
  • 0 likes

wont let me upgrade to premium

Hello, ive recently had a free account and done the free trial. ive decided i want to upgrade to premium spotify finally and when i go to pay with paypal, it loads and then takes me back to the same page again where you select if you want to use payp...

Visitor

Hello, ive recently had a free account and done the free trial. ive decided i want to upgrade to premium spotify finally and when i go to pay with paypal, it loads and then takes me back to the same ...

DarkMukke

Composer

558 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 558 Views
  • 1 replies
  • 0 likes

Premium not working

Hi!I have a subscription till July and have been able to use my premium up untill today.Have logged out of everywhere and tried logging back in but my account is acting like I dont have premium.It even says on my account when my subscription will exp...

Newbie

Hi! I have a subscription till July and have been able to use my premium up untill today. Have logged out of everywhere and tried logging back in but my account is acting like I dont have premium. ...

shaf-4

Roadie

607 Views

1 replies

0 likes

Account
Premium
Subscription
  • 607 Views
  • 1 replies
  • 0 likes

Spotify not Connecting to Facebook

my spotify account will not connect to facebook no matter what i do. when i originally got spotify i did not have a facebook, but now that i do i really would like to connect to it. i've tried on my laptop and phone and it doesn't work on either. it ...

Casual Listener

my spotify account will not connect to facebook no matter what i do. when i originally got spotify i did not have a facebook, but now that i do i really would like to connect to it. i've tr...

TheBrickSlayer

Roadie

777 Views

3 replies

0 likes

  • 777 Views
  • 3 replies
  • 0 likes

Account Hacked

Someone hacked my account. It is linked to my Facebook. I logged everything out of Facebook, logged everything out of Spotify, deleted app passwords, reset passwords, added a code to my facebook account, disabled all Facebook apps, logged back in and...

Casual Listener

Someone hacked my account. It is linked to my Facebook. I logged everything out of Facebook, logged everything out of Spotify, deleted app passwords, reset passwords, added a code to my facebook acco...

Luke

Spotify Star

870 Views

1 replies

0 likes

Account
Login
Premium
Security
Unlimited
  • 870 Views
  • 1 replies
  • 0 likes

Superuser Contribution No pueden verificar la cuenta de mis familiares.

El 7 de enero me llegó un correo avisandome que ninguna de las cuentas de mis familiares se habian verificado, y que tenían 7 días para poder verificarlo (o sea hasta el 14 de enero) sino iban a pasar a una cuenta GRATIS, la q es limitada.El día de h...

Casual Listener

El 7 de enero me llegó un correo avisandome que ninguna de las cuentas de mis familiares se habian verificado, y que tenían 7 días para poder verificarlo (o sea  hasta el 14 de enero) sino iban ...

yamilemosri

Newbie

11495 Views

2 replies

1 likes

Subscription
  • 11495 Views
  • 2 replies
  • 1 likes

cant sign up?

i cant sign up for spotify it says invalid postal code 

Newbie

i cant sign up for spotify it says invalid postal code 

rossi1911

Community Legend

361 Views

1 replies

0 likes

Subscription
  • 361 Views
  • 1 replies
  • 0 likes

Lock out of all devices

Hi, My account has been hacked. I am locking on through Facebook. I have now changed my password for Facebook. I want to lock all devices out of Spotify, so he can’t lock on again.Is there a way where I can force all devices to be locked out? Thanks ...

Casual Listener

Hi,   My account has been hacked. I am locking on through Facebook. I have now changed my password for Facebook. I want to lock all devices out of Spotify, so he can’t lock on again. Is there...

rossi1911

Community Legend

1559 Views

1 replies

0 likes

Account
  • 1559 Views
  • 1 replies
  • 0 likes

0 Friends on Facebook

Hi,I have been facing this issue since the start. i'm connected to facebook but i cannot see my friends on spotify and neither can they look for me.I havent been able to follow a single friend from facebook. When ever i try it says "Sorry, something ...

Casual Listener

Hi, I have been facing this issue since the start. i'm connected to facebook but i cannot see my friends on spotify and neither can they look for me. I havent been able to follow a single friend fr...

Crash27

Newbie

1407 Views

7 replies

0 likes

Account
Premium
  • 1407 Views
  • 7 replies
  • 0 likes

problema para desvincular cuenta spotify a PS music

hola, mi problema es el siguiente, tengo mi cuenta scortez.die la cual quiero vincular con mi cuenta de psn dsalasps4 la desvincule desde apps en mi cuenta de spotify y me permite desvincular.luego voy a este link de PSNhttps://link.playstationmusic....

Casual Listener

hola, mi problema es el siguiente, tengo mi cuenta scortez.die  la cual quiero vincular con mi cuenta de psn dsalasps4  la desvincule desde apps en mi cuenta de spotify y me permite desvi...

GohanBelik2

Casual Listener

9819 Views

3 replies

1 likes

  • 9819 Views
  • 3 replies
  • 1 likes

Listen to content of a different country

Hi Spotify people, everyone who has a Spotify account has country based restrictions. It seems to be that companies who own the rights of the music have to get the rights that their respective song is allowed to stream in the respective country, if I...

Casual Listener

Hi Spotify people, everyone who has a Spotify account has country based restrictions. It seems to be that companies who own the rights of the music have to get the rights that their respective song i...

estebanGramaj0

Gig Goer

32663 Views

5 replies

6 likes

Account
  • 32663 Views
  • 5 replies
  • 6 likes

Account cancelled

HeyI cannot access my account. It seems it has been cancelled or something. I cannot log in or reset my password. A friend accidently paid for my subscription and talked to spotify and I think they cancelled my subscription and I cannot log in. I tri...

Newbie

Hey I cannot access my account. It seems it has been cancelled or something. I cannot log in or reset my password. A friend accidently paid for my subscription and talked to spotify and I think they...

biafontess

Regular

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Premium Acct user, not linked to FB, want to link to fb

Hi! I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything I try doesn't work. The troubleshooting stuff I've seen has ...

Casual Listener

Hi!   I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything ...

biafontess

Regular

1855 Views

3 replies

1 likes

Account
Connect
Facebook
Help
Social
  • 1855 Views
  • 3 replies
  • 1 likes

Solved!! Someone accessed my account twice, deleted a bunch of my saved songs and added their own.

Is there any way to revert back? I lost many of my saved songs. I have changed my password now and logged out of all devices.

Casual Listener

Is there any way to revert back? I lost many of my saved songs.  I have changed my password now and logged out of all devices.

demlow

Casual Listener

814 Views

3 replies

0 likes

Account
Login
Security
  • 814 Views
  • 3 replies
  • 0 likes

Fastest way to cancel my premium account?

Don't see where the option to cancel my premium account is on the app, how do I cancel? Sorry, already moved to Tidal, love the better sounding music and don't mind paying more for it. Thanks for the help, so long Spotify its been a pretty good 2 yea...

Newbie

Don't see where the option to cancel my premium account is on the app, how do I cancel? Sorry, already moved to Tidal, love the better sounding music and don't mind paying more for it.    ...

imattolo

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes