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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80509 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
654176 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734689 Views
18 replies
29 likes
All of the sudden my account got deactivated, i didnt do this myself. in the help bar it says make a new account. But i cant use my email because its already used. And if i put my email in the forget password bar, it says there is no account linked t...
All of the sudden my account got deactivated, i didnt do this myself. in the help bar it says make a new account. But i cant use my email because its already used. And if i put my email in the forget...
189 Views
0 replies
0 likes
ik heb zelf spotify premium. laatst een upgrade gedaan naar family. maar mijn 2 zoons krijgen wel een uitnodiging, maar kunnen hier niks mee. wat moet ik doen. inmiddels staat er wel bij mijn account dat ik family heb.
ik heb zelf spotify premium. laatst een upgrade gedaan naar family. maar mijn 2 zoons krijgen wel een uitnodiging, maar kunnen hier niks mee. wat moet ik doen. inmiddels staat er wel bij mijn account...
156 Views
0 replies
0 likes
Hello there,Some time ago I deleted my Facebook profile, which was connected to my Spotify account. I no longer can log in to my account because my Email address is entitled to a Facebook profile, which, however, doesn't exist anymore. In the FAQ I r...
Hello there, Some time ago I deleted my Facebook profile, which was connected to my Spotify account. I no longer can log in to my account because my Email address is entitled to a Facebook profile, ...
270 Views
0 replies
0 likes
My Facebook was deleted and I can't log in to my spotify and I'm a premium memeber. What do I do? Thanks
My Facebook was deleted and I can't log in to my spotify and I'm a premium memeber. What do I do? Thanks
152 Views
0 replies
0 likes
Hi everyone, I have issues with this annoying app, since three months, can someone tell how to reach the live chat?
Hi everyone, I have issues with this annoying app, since three months, can someone tell how to reach the live chat?
139 Views
0 replies
0 likes
One year promo subscription (two months free) can be paid only with credit card or paypal (with mandatory credit card). Dotpay payment is not available.It is possible to get a one year premium subscription with dotpay but full price only? Why? Furthe...
One year promo subscription (two months free) can be paid only with credit card or paypal (with mandatory credit card). Dotpay payment is not available. It is possible to get a one year premium subs...
217 Views
0 replies
0 likes
i recently opened a family premium account under my name and i can’t find all my playlist from my standard premium account, please help to resolve this
i recently opened a family premium account under my name and i can’t find all my playlist from my standard premium account, please help to resolve this
172 Views
0 replies
0 likes
when I try to change my country of residence in the "edit profile" menu, the checkbox with the country list is not available. Please Help!!!
when I try to change my country of residence in the "edit profile" menu, the checkbox with the country list is not available. Please Help!!!
175 Views
0 replies
0 likes
Hello, i was using SPOTIFY PREMIUM with FACEBOOK account, but now I deleted FACEBOOK account and I can not SIGN IN on new devices.I am logged on my PC but my name is changed - I see some numbers.Solution please ? Of course, i can delete this account ...
Hello, i was using SPOTIFY PREMIUM with FACEBOOK account, but now I deleted FACEBOOK account and I can not SIGN IN on new devices. I am logged on my PC but my name is changed - I see some n...
159 Views
0 replies
0 likes
I recently tried to switch payment methods on spotify premium and ever since then my account has been disabled. I had to create this account just so that I could try to get some help. I'm getting pretty frustrated seeing as I have paid and cannot eve...
I recently tried to switch payment methods on spotify premium and ever since then my account has been disabled. I had to create this account just so that I could try to get some help. I'm getting pre...
136 Views
0 replies
0 likes
I prepaid a years sunscription yet am still being charged the monthly rate. What to do.....
I prepaid a years sunscription yet am still being charged the monthly rate. What to do.....
Community Legend
227 Views
1 replies
0 likes
Hi, I downloaded Spotify while I was traveling in Thailand. I hereby specified I was from Europe. However, I now still receive Spotify emails in Thai (which I of course cannot read) and all my premium offers are in the local currency Baht. Is there a...
Hi, I downloaded Spotify while I was traveling in Thailand. I hereby specified I was from Europe. However, I now still receive Spotify emails in Thai (which I of course cannot read) and all my ...
187 Views
0 replies
0 likes
Today I discovered that spotify suddenly started playing adverts! Went to my account settings it says I have a free account. However, on 3 December 2017 an amount of 14,95 had been payed by my account. Have tried logging out and logging in again. Uni...
Today I discovered that spotify suddenly started playing adverts! Went to my account settings it says I have a free account. However, on 3 December 2017 an amount of 14,95 had been payed by my a...
162 Views
0 replies
0 likes
Hi there I have Spotify on Windows 7 which worked well until recently. The current problem however is that on the login screen I enter my details and the screen greys out and when I hover over the password box there's a small "no entry" type sign (re...
Hi there I have Spotify on Windows 7 which worked well until recently. The current problem however is that on the login screen I enter my details and the screen greys out and when I hover ov...
578 Views
0 replies
0 likes
I recently just joined Spotify and Last month in 10th of November I have tried the Try Premium for 30 days for free which make me filled out my credit card account. After the payment my account showed I’m still a Spotify Free account “You're currentl...
I recently just joined Spotify and Last month in 10th of November I have tried the Try Premium for 30 days for free which make me filled out my credit card account. After the payment my account ...
Newbie
1006 Views
2 replies
0 likes
Hi, As requested by my Personal bank adviser, I have prevented Internet Payment (and transactions from foreign countries) from my MasterCard. This is a security measure, to prevent card skimming and payment frauds. So, if I want to pay something over...
Hi, As requested by my Personal bank adviser, I have prevented Internet Payment (and transactions from foreign countries) from my MasterCard. This is a security measure, to prevent card skim...
171 Views
0 replies
0 likes
Just today I bought the .99c premium for my sister but her account was still FREE and I was charged. She was using her facebook details and she doesnt have email address connected so we cant get the reciept info. Theres nothing on the spotify account...
Just today I bought the .99c premium for my sister but her account was still FREE and I was charged. She was using her facebook details and she doesnt have email address connected so we cant get the ...
160 Views
0 replies
0 likes
Hi, Today I noticed that my accoutn wasn't premium, so I guessed that a payment was missed. But no, I have had a monthly family subscription for a long time and today didn't work.... So I subscribed again and now I can see that in December I was invo...
Hi, Today I noticed that my accoutn wasn't premium, so I guessed that a payment was missed. But no, I have had a monthly family subscription for a long time and today didn't work.... So I su...
Not applicable
285 Views
2 replies
0 likes
Hi there, I have acquired the offer of 69E for 1 year (the package which gives you 2 months for free) and still in my Subscription it states that I'll be charged the ordinary 6,99E per month. As the newsletter is somewhat not clear, could you please ...
Hi there, I have acquired the offer of 69E for 1 year (the package which gives you 2 months for free) and still in my Subscription it states that I'll be charged the ordinary 6,99E per month...
Community Legend
417 Views
3 replies
0 likes
Hallo,Hatte bis jetzt immer premium family, mein Freund zahlt und haz mich dazu genommen.Hat jetzt jahrelang funktioniert, auf einmal nicht mehr. Habens probiert moch zu loeschen und wieder hinzu zu fuegen, funktioniert aber iwi nicht.Wir haben die s...
Hallo, Hatte bis jetzt immer premium family, mein Freund zahlt und haz mich dazu genommen. Hat jetzt jahrelang funktioniert, auf einmal nicht mehr. Habens probiert moch zu loeschen und wieder hinzu...
207 Views
0 replies
0 likes
