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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Daliayadi
  • Newbie
  • 248996 Views
  • 439 replies
  • 28 likes
  • Account
    Free
  • 248996 Views
  • 439 replies
  • 28 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12783 Views
  • 6 replies
  • 11 likes
  • Security
  • 12783 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527610 Views
  • 989 replies
  • 113 likes
  • Account
  • 527610 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127779 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127779 Views
  • 74 replies
  • 12 likes

pais

hola, mi problema es el siguiente, me hice una cuenta, yo soy de argentina, y nunca me fui de mi país, sincronicé mi cuenta con facebook, y nose porque en mi perfil aparecía como país: USA, nose si será porque mi facebook está en inglés o qué.. pero ...

  • Newbie
  • hola, mi problema es el siguiente, me hice una cuenta, yo soy de argentina, y nunca me fui de mi país, sincronicé mi cuenta con facebook, y nose porque en mi perfil aparecía como país: USA, nose si s...
  • Carolina86
  • Newbie
  • 555 Views
  • 2 replies
  • 1 likes
  • Account
  • 555 Views
  • 2 replies
  • 1 likes

Superuser Contribution Are most of the songs on the album "White Blood Cells" missing

So I'm just wondering, because when I searched it up I couldn't find anything, but Is the album "White Blood Cells" By The White Stripes missing a lot of songs for anyone else? (I live in Malaysia if that effects anything"

  • Newbie
  • So I'm just wondering, because when I searched it up I couldn't find anything, but Is the album "White Blood Cells" By The White Stripes missing a lot of songs for anyone else? (I live in Malaysia if...
  • FabianS_Bogota
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • Premium
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ich kann mich nicht anmelden

Ich habe seit einiger Zeit das Problem, dass ich mich nicht mehr anmelden kann. Zunaechst stand bei Spotify dass ich offline bin, obwohl ich es nicht war. Dann habe ich Spotify Geloescht und nochmal neu runter geladen. Danach habe ich versucht mich a...

  • Newbie
  • Ich habe seit einiger Zeit das Problem, dass ich mich nicht mehr anmelden kann. Zunaechst stand bei Spotify dass ich offline bin, obwohl ich es nicht war. Dann habe ich Spotify Geloescht und nochmal ...
  • FabianS_Bogota
  • Roadie
  • 1888 Views
  • 1 replies
  • 0 likes
  • 1888 Views
  • 1 replies
  • 0 likes

Solved!! Problems with playing music offline

Dear I have a premium account however when I play my music offline (without wifi or internet) I reveive a message that I can't play it offline! What is wrong? Do I have to check my settings? Thanks for your help!Regards,Martine

  • Visitor
  • Dear   I have a premium account however when I play my music offline (without wifi or internet) I reveive a message that I can't play it offline!   What is wrong? Do I have to check my ...
  • EliH
  • Newbie
  • 527 Views
  • 2 replies
  • 0 likes
  • 527 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscribe to Premium Family and needed to pay twice (family and premium)?

When trying to continue with my spotify subscription, I had to fist buy the premium version, and after that I was able to add premium family. But spotify charged both ammounts at the same day: 9,99 EUR + 14,99 EUR.No way to get an answer from spotify...

  • Newbie
  • When trying to continue with my spotify subscription, I had to fist buy the premium version, and after that I was able to add premium family. But spotify charged both ammounts at the same day: 9,99 E...
  • FabianS_Bogota
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Trouble logging in

I have recently got a new phone And I have tried to log into Spotify but it says I can’t do this as you can only log in when abroad for 14 days. I have premium and it has been paid for and never has this trouble before. My IP address is in the uk and...

  • Newbie
  • I have recently got a new phone And I have tried to log into Spotify but it says I can’t do this as you can only log in when abroad for 14 days.  I have premium and it has been paid for and nev...
  • discord-317
  • Music Fan
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 389 Views
  • 1 replies
  • 0 likes

Account hi-jacked (He keeps connecting his iPhone and take control)

Hello. My accout has been hi-jacked by some one.I normally login via- Facebook.I have tried to disconnect all devices, changed password etc.But everytime I do, it takes him 5 sec. to connect his iphone again and take control.Its super frustration - c...

  • Newbie
  • Hello.   My accout has been hi-jacked by some one. I normally login via- Facebook. I have tried to disconnect all devices, changed password etc. But everytime I do, it takes him 5 sec. to c...
  • Hubo
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • Account
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution my account was hacked and i lost access

My spotify account was hacked and the email was changed, I could still login with facebook but cannot change the email

  • Newbie
  • My spotify account was hacked and the email was changed, I could still login with facebook but cannot change the email
  • Jack
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Cant login to spotify on samsung smart tv

When i start the spotify app on my samsung smart tv, i cant log in. It says "You`re offline. Spotify is not available when you`re offline. Please go online and try again" even tho im online and using other apps online on the samsung smart tv. When im...

  • Newbie
  • When i start the spotify app on my samsung smart tv, i cant log in. It says "You`re offline. Spotify is not available when you`re offline. Please go online and try again" even tho im online and using...
  • jlodge4
  • Casual Listener
  • 545 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 545 Views
  • 1 replies
  • 1 likes

Family Premium Plan

Hi I just changed my suscription from premium to Family Premium Plan in order to get my wife and relatives in the plan. My question is if they are gonna be able to save music lists to hear the music offline? aparently they cant. They cant even change...

  • Casual Listener
  • Hi   I just changed my suscription from premium to Family Premium Plan in order to get my wife and relatives in the plan. My question is if they are gonna be able to save music lists to hear t...
  • corzo2000
  • Casual Listener
  • 642 Views
  • 2 replies
  • 0 likes
  • 642 Views
  • 2 replies
  • 0 likes

Login only via e-mail-address not via login-name

I cannot login at spotify using my login-name but only by using my e-mail-address.Furthermore my account seems to be invisible to others, at least it cannot be found using my account-name.When I look at the name-entry in my profile, there can be foun...

  • Casual Listener
  • I cannot login at spotify using my login-name but only by using my e-mail-address. Furthermore my account seems to be invisible to others, at least it cannot be found using my account-name. When I ...
  • IguanaSetup
  • Community Legend
  • 1046 Views
  • 7 replies
  • 0 likes
  • 1046 Views
  • 7 replies
  • 0 likes

Solved!! Spotify in Thailand?

Hi, I want to set up a spotify account to use in Thailand (where I live). I have had 14 days of the free account and now can no longer access. 1. Do I need to buy premium to access in Thailand or can I get by with 'Unlimited?' 2. Spotify does not see...

  • Newbie
  • Hi,   I want to set up a spotify account to use in Thailand (where I live). I have had 14 days of the free account and now can no longer access.   1. Do I need to buy premium to acc...
  • rhotog
  • Newbie
  • 40441 Views
  • 27 replies
  • 2 likes
  • 40441 Views
  • 27 replies
  • 2 likes

Plano familiar - Import your music

Olá! Gostaria de saber por que as pessoas do meu plano familiar premium não possuem a opção de importar suas músicas no spotify. Hi! I would like to know why the people on my premium familiar plan cannot import their music on their spotify.

  • Casual Listener
  • Olá!   Gostaria de saber por que as pessoas do meu plano familiar premium não possuem a opção de importar suas músicas no spotify.   Hi!   I would like to know why the people on ...
  • Bittencourt
  • Spotify Star
  • 621 Views
  • 5 replies
  • 1 likes
  • 621 Views
  • 5 replies
  • 1 likes

Superuser Contribution I cannot re-add a member who was removed from my spotify family account

Hi there, A member of my family account was suddenly removed from it and she can no longer access her premium account. When I tried to invite her again by sending an invitation link, it didn't work. After she typed in the same address as me, the syst...

  • Newbie
  • Hi there,   A member of my family account was suddenly removed from it and she can no longer access her premium account. When I tried to invite her again by sending an invitation link, it didn...
  • ronaldberger
  • Casual Listener
  • 3383 Views
  • 5 replies
  • 2 likes
  • 3383 Views
  • 5 replies
  • 2 likes

New phone, playlists gone

My iphone went black and died, got a new one, logged in on spotify and theres nothing there. Totally empty. What to do?? pelle

  • Casual Listener
  • My iphone went black and died, got a new one, logged in on spotify and theres nothing there. Totally empty. What to do?? pelle
  • pellepel71
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Email Address NOT Updating

The email addressed linked to my Spotify account is a deactivated account from when I was in college. I followed the instructions to update the email address in my Facebook profile. That change was submitted and reflected in Facebook, but it is not u...

  • Casual Listener
  • The email addressed linked to my Spotify account is a deactivated account from when I was in college. I followed the instructions to update the email address in my Facebook profile. That change was s...
  • lchic1116
  • Casual Listener
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

Solved!! Connected to a device I don't own

Hello, I went to connect my phone's spotify to my ps4 but carelessly mis-clicked on devices in the app and temporarily connected to someone else's device on the same network as me. I was wondering whether this means my account is now signed in on the...

  • Newbie
  • Hello,  I went to connect my phone's spotify to my ps4 but carelessly mis-clicked on devices in the app and temporarily connected to someone else's device on the same network as me. I was wonde...
  • jsannn
  • Community Legend
  • 1630 Views
  • 1 replies
  • 0 likes
  • Account
  • 1630 Views
  • 1 replies
  • 0 likes

Family Plan confirmation email code not working

I attempted to upgrade my premium account to family account to add my daughter. When she hits the confirmation link and code in email and uses the autopopulated code, we get error. Pretty frustrated with how convoluted the whole process is to start w...

  • Casual Listener
  • I attempted to upgrade my premium account to family account to add my daughter. When she hits the confirmation link and code in email and uses the autopopulated code, we get error. Pretty frustrated ...
  • karol1975
  • Newbie
  • 4586 Views
  • 22 replies
  • 11 likes
  • Subscription
  • 4586 Views
  • 22 replies
  • 11 likes

Playlists are gone and replaced

Please help me out, Since recently, my playlists are gone and a few new ones have been added...I have never deleted any nor added the new ones myself. However, nobody else knows my login or has been on my account as far as I know. Any solutions to re...

  • Newbie
  • Please help me out,   Since recently, my playlists are gone and a few new ones have been added... I have never deleted any nor added the new ones myself. However, nobody else knows my login o...
  • jonasherdegen
  • Community Legend
  • 692 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 692 Views
  • 1 replies
  • 0 likes

Solved!! Family adress issue

I have been trying to register my family to my family subscription for two weeks now, because i cannot remember the EXACT info ive entered, it keeps refusing invitations. I am the only one in my family subscription and that kind of makes it pointless...

  • Casual Listener
  • I have been trying to register my family to my family subscription for two weeks now, because i cannot remember the EXACT info ive entered, it keeps refusing invitations. I am the only one in my fami...
  • tinaSan
  • Newbie
  • 6802 Views
  • 22 replies
  • 4 likes
  • 6802 Views
  • 22 replies
  • 4 likes