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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286620 Views

529 replies

34 likes

Account
Free
  • 286620 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13606 Views

6 replies

11 likes

Security
  • 13606 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539977 Views

990 replies

114 likes

Account
  • 539977 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129573 Views

74 replies

12 likes

Account
Login
Premium
  • 129573 Views
  • 74 replies
  • 12 likes

Superuser Contribution Account

I tried logging in with my Facebook email and it says that that wmail is already in use. It will not let create an account with my Facebook email. How can I get it to work?

Newbie

I tried logging in with my Facebook email and it says that that wmail is already in use. It will not let create an account with my Facebook email. How can I get it to work?  

FabianS_Bogota

Roadie

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ANDROID TV] Gray screen with the logo in the center.

Hello! First of all, this platform should be more organized - it was really hard to find "where" to post it. But okay... Lately, I've been trying to use Spotify on my Android TV (5.1.1) and all I got is a gray screen with the Spotify Official green l...

Newbie

Hello!   First of all, this platform should be more organized - it was really hard to find "where" to post it. But okay...   Lately, I've been trying to use Spotify on my Android TV (5....

FabianS_Bogota

Roadie

1013 Views

1 replies

0 likes

  • 1013 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ps4 will not connect.

I opened spotify and when I tried to play a song, it froze. It then closed the app for me and when I tried to open it again it had logged me out. I tried signing back in and when I put my info in, it just comes up with a screen saying that I need to ...

Newbie

I opened spotify and when I tried to play a song, it froze. It then closed the app for me and when I tried to open it again it had logged me out. I tried signing back in and when I put my info in, it...

FabianS_Bogota

Roadie

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 404

What to do? I can't log in on my iphone or macbook anymore...

Newbie

What to do? I can't log in on my iphone or macbook anymore...

FabianS_Bogota

Roadie

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone storage occupation space for Android

I have a problem of storage in my phone(Nexus 5).The Spotify app "weighs" 5,42 GB and I wonder if there is a way that I can make It "slightest". I have already deleted the app's cache and all the downloads and now I only follow: 4 playlist, one hundr...

Newbie

I have a problem of storage in my phone(Nexus 5). The Spotify app "weighs" 5,42 GB and I wonder if there is a way that I can make It "slightest". I have already deleted the app's cache and all the d...

FabianS_Bogota

Roadie

362 Views

1 replies

0 likes

Other
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't make private playlist turn public on my profile

Hi, I have been researching but still can't manage to make some private playlists public and show them on my profile. I can't find the option of turning my playlist public on my Android phone. When I click on editing the playlist ( on the three dots)...

Newbie

Hi, I have been researching but still can't manage to make some private playlists public and show them on my profile.   I can't find the option of turning my playlist public on my Android phon...

FabianS_Bogota

Roadie

686 Views

1 replies

0 likes

Account
  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log in

So I got logged out of my account when I was offline and when I try to sign back in it says I have to go online first. Switched my offline account back on & the same message keeps popping up.

Newbie

So I got logged out of my account when I was offline and when I try to sign back in it says I have to go online first. Switched my offline account back on & the same message keeps popping up.

FabianS_Bogota

Roadie

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing my country

I recently moved back to Canada, and have been trying to change my country settings so I can update my payment information. The steps listed here: https://support.spotify.com/ca-en/account_payment_help/account_basics/how-can-i-change-my-country-setti...

Casual Listener

I recently moved back to Canada, and have been trying to change my country settings so I can update my payment information.   The steps listed here: https://support.spotify.com/ca-en/acco...

DanLeece

Casual Listener

362 Views

2 replies

0 likes

  • 362 Views
  • 2 replies
  • 0 likes

Superuser Contribution Play multiple Speakers at the same time (same music)

I was wondering if it is possible to listen to the SAME music at the SAME time on multiple devices, as I have multiple speakers/amazon echos in my house and should be able to have them all play at the same time...Please include this feature urgently!

Newbie

I was wondering if it is possible to listen to the SAME music at the SAME time on multiple devices, as I have multiple speakers/amazon echos in my house and should be able to have them all play at th...

FabianS_Bogota

Roadie

3895 Views

1 replies

5 likes

Premium
  • 3895 Views
  • 1 replies
  • 5 likes

Superuser Contribution Can't Update Email Address

Spotify lists my old email address. I updated my Facebook email address some time ago, but the revised email address was not propagated to Spotify. No idea how to contact someone who can help...

Newbie

Spotify lists my old email address. I updated my Facebook email address some time ago, but the revised email address was not propagated to Spotify.  No idea how to contact someone who can help...

FabianS_Bogota

Roadie

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

pais

hola, mi problema es el siguiente, me hice una cuenta, yo soy de argentina, y nunca me fui de mi país, sincronicé mi cuenta con facebook, y nose porque en mi perfil aparecía como país: USA, nose si será porque mi facebook está en inglés o qué.. pero ...

Newbie

hola, mi problema es el siguiente, me hice una cuenta, yo soy de argentina, y nunca me fui de mi país, sincronicé mi cuenta con facebook, y nose porque en mi perfil aparecía como país: USA, nose si s...

Carolina86

Newbie

575 Views

2 replies

1 likes

Account
  • 575 Views
  • 2 replies
  • 1 likes

Superuser Contribution Are most of the songs on the album "White Blood Cells" missing

So I'm just wondering, because when I searched it up I couldn't find anything, but Is the album "White Blood Cells" By The White Stripes missing a lot of songs for anyone else? (I live in Malaysia if that effects anything"

Newbie

So I'm just wondering, because when I searched it up I couldn't find anything, but Is the album "White Blood Cells" By The White Stripes missing a lot of songs for anyone else? (I live in Malaysia if...

FabianS_Bogota

Roadie

379 Views

1 replies

0 likes

Premium
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ich kann mich nicht anmelden

Ich habe seit einiger Zeit das Problem, dass ich mich nicht mehr anmelden kann. Zunaechst stand bei Spotify dass ich offline bin, obwohl ich es nicht war. Dann habe ich Spotify Geloescht und nochmal neu runter geladen. Danach habe ich versucht mich a...

Newbie

Ich habe seit einiger Zeit das Problem, dass ich mich nicht mehr anmelden kann. Zunaechst stand bei Spotify dass ich offline bin, obwohl ich es nicht war. Dann habe ich Spotify Geloescht und nochmal ...

FabianS_Bogota

Roadie

1902 Views

1 replies

0 likes

  • 1902 Views
  • 1 replies
  • 0 likes

Solved!! Problems with playing music offline

Dear I have a premium account however when I play my music offline (without wifi or internet) I reveive a message that I can't play it offline! What is wrong? Do I have to check my settings? Thanks for your help!Regards,Martine

Visitor

Dear   I have a premium account however when I play my music offline (without wifi or internet) I reveive a message that I can't play it offline!   What is wrong? Do I have to check my ...

EliH

Newbie

534 Views

2 replies

0 likes

  • 534 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscribe to Premium Family and needed to pay twice (family and premium)?

When trying to continue with my spotify subscription, I had to fist buy the premium version, and after that I was able to add premium family. But spotify charged both ammounts at the same day: 9,99 EUR + 14,99 EUR.No way to get an answer from spotify...

Newbie

When trying to continue with my spotify subscription, I had to fist buy the premium version, and after that I was able to add premium family. But spotify charged both ammounts at the same day: 9,99 E...

FabianS_Bogota

Roadie

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Trouble logging in

I have recently got a new phone And I have tried to log into Spotify but it says I can’t do this as you can only log in when abroad for 14 days. I have premium and it has been paid for and never has this trouble before. My IP address is in the uk and...

Newbie

I have recently got a new phone And I have tried to log into Spotify but it says I can’t do this as you can only log in when abroad for 14 days.  I have premium and it has been paid for and nev...

discord-317

Music Fan

398 Views

1 replies

0 likes

Account
Premium
  • 398 Views
  • 1 replies
  • 0 likes

Account hi-jacked (He keeps connecting his iPhone and take control)

Hello. My accout has been hi-jacked by some one.I normally login via- Facebook.I have tried to disconnect all devices, changed password etc.But everytime I do, it takes him 5 sec. to connect his iphone again and take control.Its super frustration - c...

Newbie

Hello.   My accout has been hi-jacked by some one. I normally login via- Facebook. I have tried to disconnect all devices, changed password etc. But everytime I do, it takes him 5 sec. to c...

Hubo

Community Legend

529 Views

1 replies

0 likes

Account
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution my account was hacked and i lost access

My spotify account was hacked and the email was changed, I could still login with facebook but cannot change the email

Newbie

My spotify account was hacked and the email was changed, I could still login with facebook but cannot change the email

Jack

Roadie

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Cant login to spotify on samsung smart tv

When i start the spotify app on my samsung smart tv, i cant log in. It says "You`re offline. Spotify is not available when you`re offline. Please go online and try again" even tho im online and using other apps online on the samsung smart tv. When im...

Newbie

When i start the spotify app on my samsung smart tv, i cant log in. It says "You`re offline. Spotify is not available when you`re offline. Please go online and try again" even tho im online and using...

jlodge4

Casual Listener

555 Views

1 replies

1 likes

Account
Login
  • 555 Views
  • 1 replies
  • 1 likes