Payment failure

[callmemexican]

I recently had the free trial for spotify and i changed credit cards in the time of doing so, so now my account asked me to change details so i did and set it up with my new card and its still saying that the payment isnt working, but i checked my bank statements and i was charged the fee for premium. Any help would help please 

[jean3601]

Hey @callmemexican, Welcome to the community! 🙂

Could you check if you have received premium?

 You can check the status here subscription page

Are you receiving the premium in app?

Did you change your payment details to a new credit card? or just refresh them? 

Is the old card till being charged?