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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

DarkXn

Casual Listener

75632 Views

27 replies

0 likes

  • 75632 Views
  • 27 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93035 Views

9 replies

2 likes

Account
Login
  • 93035 Views
  • 9 replies
  • 2 likes

Unlink Facebook?

I want to deactivate my Facebook but if I do I won't be able to sign into Spotify ...is there a way I can unlink my Facebook so I can use Spotify alone?

Newbie

I want to deactivate my Facebook but if I do I won't be able to sign into Spotify ...is there a way I can unlink my Facebook so I can use Spotify alone?

Ingru

Newbie

241 Views

1 replies

0 likes

Account
Login
  • 241 Views
  • 1 replies
  • 0 likes

Help

Plz cancel my service, I pay for my son's also on his phone keep his, Dalton Mcneely, please don't bill till 4 th every month. If u can't do that then cancel both

Newbie

Plz cancel my service, I pay for my son's also on his phone keep his, Dalton Mcneely, please don't bill till 4 th every month. If u can't do that then cancel both

KatesHere

Community Legend

260 Views

1 replies

0 likes

Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Help with a password

Hey! My friend has a problem with his password, he entered incorrectly his password when it was registering, and he asked for a new password by mail and it has not arrived yet. His mail is: ***@*** (edited for security). It isnt in the spam box. Than...

Casual Listener

Hey! My friend has a problem with his password, he entered incorrectly his password when it was registering, and he asked for a new password by mail and it has not arrived yet. His mail is: ***@***...

KatesHere

Community Legend

326 Views

1 replies

0 likes

Account
Login
Subscription
  • 326 Views
  • 1 replies
  • 0 likes

Spotify wont play songs

Hi, i used to have no issues but today my first has turned up, i have a decent soundboard on my mobo, and i instaled gigabytes own software to get surround working. Now it plays al fine on anything, but spotify have a total hickup after i whent to fu...

Newbie

Hi, i used to have no issues but today my first has turned up, i have a decent soundboard on my mobo, and i instaled gigabytes own software to get surround working. Now it plays al fine on anything, ...

sinapetersen

Gig Goer

637 Views

1 replies

0 likes

Premium
Subscription
  • 637 Views
  • 1 replies
  • 0 likes

Unable to cancel Premium subscription

I have tried numerous times on different devices to cancel my premium spotofy subscription. Every time I go theough their ridiculously long cancellation process with multiple "Are you sure?" questions I get told by the Spotify site that I have entere...

Casual Listener

I have tried numerous times on different devices to cancel my premium spotofy subscription. Every time I go theough their ridiculously long cancellation process with multiple "Are you sure?" question...

diacris9875

Casual Listener

528 Views

3 replies

0 likes

Account
Premium
Subscription
  • 528 Views
  • 3 replies
  • 0 likes

Solved!! A band has disapeared

Hi, musics from the band "Black Tongue" are not available anymore, is my spotify bugging ?

Casual Listener

Hi,  musics from the band "Black Tongue" are not available anymore, is my spotify bugging ?

sinapetersen

Gig Goer

609 Views

3 replies

0 likes

Other
  • 609 Views
  • 3 replies
  • 0 likes

Lot me of out all devices

Hi my username is bethanybirch99-gb can you please log me out of all my Spotify devices

Newbie

Hi my username is bethanybirch99-gb can you please log me out of all my Spotify devices

Ox1

Roadie

408 Views

1 replies

0 likes

Account
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Gift Cards are currently not available in your country.

I wish to buy e-card for my friend as birthday present. The page still working few days ago but now its only showing "Spotify Gift Cards are currently not available in your country.". Why its not available again? Ps. i am from Malaysia

Newbie

I wish to buy e-card for my friend as birthday present. The page still working few days ago but now its only showing "Spotify Gift Cards are currently not available in your country.". Why its not ava...

Ox1

Roadie

588 Views

1 replies

0 likes

Account
Subscription
  • 588 Views
  • 1 replies
  • 0 likes

Account taken over - facebook login exploit?

Is this forum the only way to get support? My account has been taken over. They have changed the email/password, which makes editing my account not an option. I need either an account reset or to shut down my account.

Casual Listener

Is this forum the only way to get support?   My account has been taken over. They have changed the email/password, which makes editing my account not an option. I need either an account reset ...

311 Views

0 replies

0 likes

Security
  • 311 Views
  • 0 replies
  • 0 likes

Account hacked

Hi, I have always signed into my Spotify account via my Facebook. But I have recently been noticing other users trying to overtake my account as I am using the app, therefore stopping my music. I then went into my account setting to see if I could re...

Newbie

Hi,  I have always signed into my Spotify account via my Facebook. But I have recently been noticing other users trying to overtake my account as I am using the app, therefore stopping my music...

ben51959

Casual Listener

290 Views

1 replies

0 likes

Account
Login
Security
  • 290 Views
  • 1 replies
  • 0 likes

Can't Connect via Facebook

Hello allI downloaded the app on my PC, created an account via Facebook but i can't log in to the app.I click the Connect via Facebook button, the browser opens, sais "Logging in to Spotify" for a few secondsthen closes down again and the app is stil...

Newbie

Hello all I downloaded the app on my PC, created an account via Facebook but i can't log in to the app. I click the Connect via Facebook button, the browser opens, sais "Logging in to Spotify" for ...

300 Views

0 replies

0 likes

Account
Free
Login
  • 300 Views
  • 0 replies
  • 0 likes

Authentication

how can I change the authentication? For Sample: The Facebook to username and password. Because I want to deactivate my Facebook.

Newbie

how can I change the authentication? For Sample: The Facebook to username and password. Because I want to deactivate my Facebook. 

MattSuda

Spotify Star

424 Views

1 replies

0 likes

Login
  • 424 Views
  • 1 replies
  • 0 likes

Charged for 3 month at one time

Hello I got charged for 3 month subscription at the 29. of october, and I don´t even want to be a premium member. How can I delete my membership and get the money back? I have attached a note from my online bank, where you can see that I have been ch...

Newbie

Hello   I got charged for 3 month subscription at the 29. of october, and I don´t even want to be a premium member. How can I delete my membership and get the money back?   I have attac...

367 Views

0 replies

0 likes

Subscription
  • 367 Views
  • 0 replies
  • 0 likes

subscribe for 2 months trial but come out as 1 month

Hi,I subsribed for the 2 months premium trial that is being offered currently until 5-Nov, but after done registering it stated that my premium is only up til Dec-15 (1 month).Is the 2 months trial is specifically for certain region? Thank you.

Newbie

Hi, I subsribed for the 2 months premium trial that is being offered currently until 5-Nov, but after done registering it stated that my premium is only up til Dec-15 (1 month). Is the 2 months tri...

225 Views

0 replies

0 likes

Premium
Subscription
  • 225 Views
  • 0 replies
  • 0 likes

Transfer Facebook Info

I made my spotify account and made it premium all before connecting it to Facebook. Even though it is linked to my Facebook, it still shows my username and generic profile picture from the independant account. I know for sure it is linked, but is the...

Newbie

I made my spotify account and made it premium all before connecting it to Facebook.  Even though it is linked to my Facebook, it still shows my username and generic profile picture from the inde...

270 Views

0 replies

0 likes

Account
Other
  • 270 Views
  • 0 replies
  • 0 likes

I've deleted my Facebook and had to create a new Spotify account, how can I transfer everything?

The FB account that was linked to my Spotify has been deleted and I want to make a new Spotify and transfer my Premium and playlists. I've seen responses on the forums but they only lead me around in circles and there's been no actual solution offere...

Casual Listener

The FB account that was linked to my Spotify has been deleted and I want to make a new Spotify and transfer my Premium and playlists. I've seen responses on the forums but they only lead me around in...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Was charged the 5.99 but didnt autherize

I was charged the monthly price but still asks me to go premium. I didn't even sign up....But since I'm being charged I can't change songs while being played. How can I cancel

Newbie

I was charged the monthly price but still asks me to go premium. I didn't even sign up.... But since I'm being charged I can't change songs while being played. How can I cancel

466 Views

0 replies

0 likes

Subscription
  • 466 Views
  • 0 replies
  • 0 likes

I have premium, but client still says Free.

Spotify client on PC says "Spotify Free" but when I check my account it says I have Spotify Premium on the website.I still get adds and can not enable high quality streaming.I logged out and logged back in with no result. I uninstalleed and reinstall...

Newbie

Spotify client on PC says "Spotify Free" but when I check my account it says I have Spotify Premium on the website. I still get adds and can not enable high quality streaming. I logged out and logg...

aznfoo

Community Legend

511 Views

1 replies

0 likes

Premium
  • 511 Views
  • 1 replies
  • 0 likes

account theft

my account has been stolen. Someone has logged in and changed my email and password. I can still log in via facebook, but obviously can't change the email without their new, fraudulent password. I've contacted spotify using the email generated when a...

Casual Listener

my account has been stolen. Someone has logged in and changed my email and password. I can still log in via facebook, but obviously can't change the email without their new, fraudulent password. I've...

419 Views

0 replies

0 likes

Account
Security
  • 419 Views
  • 0 replies
  • 0 likes